Customer needs, perception, satisfaction, retention, and advocacy
CUSTOMERS
Employee experience, engagement, satisfaction, retention, and productivity
EMPLOYEES
Sprint velocity, milestone metrics, cost/opportunity avoidance, and savings
TIME AND OPPORTUNITY
Risk management and optimization, increased flexibility and agility to
address uncertainty/ambiguity
Risk and Flexibility
Quality measures, product/service delivery times, payables/receivables efficiency, order management; societal benefits and well-being
STAKEHOLDERS
Revenue, profitability, costs, working capital,operational efficiency, share price
BUSINESS
A holistic view of the value of change and transformation ultimately powers growth and differentiation through effective prioritization and accelerated improvement.
CHANGE ECONOMICs
SM
The value of future organizational competitiveness based on enhanced capability through change and transformation efforts
Enhanced Capability
ENHANCED CAPABILITY
ENHANCED CAPABILITY
![](http://media-s3-us-east-1.ceros.com/north-highland/images/2020/05/06/192280f662af91b97e2a0969a1f43c0e/nh-icons-working-013117-bk-65.svg)