Service delivery to customers
Governance and risk
Data and analytics
Technology and digital platforms
Physical and intangible assets
Why do we exist and what is our promise to our key stakeholders?
What is our key challenge and how will we address it?
How do we meet our customers’ needs?
How do we deliver our required financial performance?
How do we ensure we get things done?
How do our people help us deliver?
How do our business supports help us deliver?
ENVIRONMENT IN WHICH THE ORGANISATION OPERATES