Our WORK
A large in-home provider of health and aged care services was experiencing falling profitability, increased competition in its core markets and difficulties expanding into new markets. It engaged Nous to identify strategic priorities and opportunities for growth. We reviewed the organisation’s current position then developed an overarching strategic plan along with jurisdiction-based plans to operationalise the strategic plan. Our strategic plan enabled the provider to develop a detailed work plan and put it into action.
Strategic planning for new opportunities in aged care
A leading national aged care and health care provider, servicing over 100,000 clients annually with approximately 5,000 employees, engaged Nous to redesign their existing operating model to align to their strategic objectives and realise their sustainability targets. We used a three-stage co-design approach to develop a tailored operating model. We first established design principles aligned with strategic intent and operational nuances and then designed the operating model, organisational structure, roles, and resource allocations for support and frontline functions. An implementation plan also formulated to support the client’s journey towards long-term financial sustainability.
Enterprise operating model design to meet ambitious strategic objectives and achieve sustainability
The Australian Department of Health engaged Nous to evaluate the implementation and effectiveness of the $57.2 million Comprehensive Palliative Care in Aged Care measure over three years. Our approach focused on processes, cost effectiveness and outcomes. We considered the impacts on person-centred care, residential aged care facilities and the system as a whole. Findings from the evaluation will support continuous improvement in the delivery of end-of-life care.
Evaluating palliative care in residential aged care
A large home care provider engaged Nous to develop a clinical pathways framework to enhance the attraction and retention of nurses to align with their operational context and professional development needs. We conducted extensive consultations and research to design a clinical pathways framework that enhances career pathways and learning interventions for skills transitions, incorporating a blend of formal and informal interventions. This clinical pathway framework supports professional development, offers clear entry points and specialisation opportunities, and boosts staff retention by contributing to a compelling employee value proposition.
Comprehensive clinical pathways to bolster staff retention and professional growth
We have successfully applied this approach with many clients
The Australian Department of Health engaged Nous to stocktake and analyse activities that address issues for older people, their families and carers at the interfaces of aged care, health and disability services. To gather evidence we ran focus groups, interviews and surveys for older people, family members and professional groups. Our stocktake revealed more than 200 programs and led to our recommendations for a package of model types that addresses gaps in consumer needs.
Improving the connections between aged care, health and disability
Dementia Australia was facing a changing policy and funding landscape. It engaged Nous to help it develop a three-year strategic direction that articulated a shared vision, reviewed internal strengths and weaknesses and considered strategic opportunities. We established a rhythm of bespoke workshops to develop with their board and executive a compelling strategy. Our work has helped Dementia Australia consolidate its position as Australia’s leading expert on dementia and the leading national advocate for people living with dementia, their families and carers.
Enabling Dementia Australia to move toward system leadership
