Vision and
mission
Strategy
Service delivery
Financial performance
Capability
and capacity
Business processes
Governance and risk
Structure
Culture
Data and analytics
Technology and digital platforms
External
partnerships
ENVIRONMENT IN WHICH THE ORGANISATION OPERATES
How can AI enable the creation of new products and services that deliver on our vision and mission?
What do we do that is no longer valuable?
Can you improve customer satisfaction with services?
Can you deliver personalised services at a scale that was previously impossible?
How do we accurately measure the return on investment from AI-driven initiatives across different business functions?
How can AI transform our processes to enhance operational efficiency, scalability, and long-term value generation?
How do we establish a governance framework that enables rapid AI innovation while we ensure ethical, secure, and compliant AI deployment?
How can AI empower our workforce to improve employee experience and productivity?
How might jobs and our organisation be redesigned to take advantage of capability that is unlocked through Generative AI?
What cultural shifts and mindsets are required to foster responsible and sustained AI adoption?
How do we refine our data strategy to take advantage of insights from unstructured data enabled by AI?
What are the capabilities needed in a AI platform?
Should we build, buy or borrow our AI capabilities?
Strategy
How can AI enable the creation of new products and services that deliver on our vision and mission?
What do we do that is no longer valuable?
Service delivery
Can you improve customer satisfaction with services?
Can you deliver personalised services at a scale that was previously impossible?
Financial performance
How do we accurately measure the return on investment from AI-driven initiatives across different business functions?
Business processes
How can AI transform our processes to enhance operational efficiency, scalability, and long-term value generation?
Governance and risks
How do we establish a governance framework that enables rapid AI innovation while we ensure ethical, secure, and compliant AI deployment?
Capability and capacity
How can AI empower our workforce to improve employee experience and productivity?
Structure
How might jobs and our organisation be redesigned to take advantage of capability that is unlocked through AI?
Culture
What cultural shifts and mindsets are required to foster responsible and sustained AI adoption?
Data and analytics
How do we refine our data strategy to take advantage of insights from unstructured data enabled by AI?
Technology and digital platforms
What are the capabilities needed in an AI platform?
External partnerships
Should we build, buy or borrow our AI capabilities?