The recent customer data leaks from Optus and Medibank are stark reminders that not maintaining technological security profoundly impacts customers, reputation, and revenue.
These incidents indicate that in the digital domain, attackers are constantly moving and evolving. Even if organisations are maturing to the new threats, just implementing a new technology is never enough. The fundamental question remains: How can organisations nurture digital resilience?
The key is for leaders to become aware and to direct investment to cover vulnerabilities in people, process, and technology simultaneously. This makes a digital strategy – which seamlessly links business outcomes to operational reality – indispensable in mature business management.
