GATHERING INSIGHTS
UNDERSTANDING YOUR USERS
APPLYING INSIGHTS
Currently
Moving foward
How is the data that informs your program or service design gathered?
Where are the gaps and the blind spots in the research methods and data that informs your program or service design?
How can you collect data in a way that is more inclusive and representative of your users?
How would you reach previously underrepresented groups and engage them?
How can you manage your data in a way that lets you explore the impact of intersectional identities?
Could you focus on priority intersections rather than priority groups to deepen your understanding in the areas at greatest risk of marginalisation?
GATHERING INSIGHTS
How well do you understand who uses your programs and services, their needs and the factors influencing their experience?
How do intersectional identities impact people’s outcomes and experience?
How might you better understand those who are underserved or marginalised by your system?
What alternative sources or methods could augment your insights?
UNDERSTANDING YOUR USERS
How do you prioritise when you choose problems and opportunities to solve for?
Who is being intentionally or unintentionally excluded by your choices?
How would you prioritise differently to ensure your solutions are more inclusive and equitable?
What solutions could you design for users who are at greatest risk of marginalisation?
How could this improve your programs and services for others?
applying insights
Currently
Moving foward
Currently
Moving foward