Vision &
mission
Strategy
Service delivery to customers
Financial performance
Capability
and capacity
Business processes
Governance and risk
Structure
Culture
Data and analytics
Technology and digital platforms
External
partnerships
How can we use digital technologies to support our purpose by engaging staff, stakeholders and customers?
How can we integrate our business and digital strategies so effort is well-directed and mutually reinforcing?
How can we address bespoke and evolving customer needs and expectations using digital approaches?
How can we use digital technologies to gain insights into our financial performance in a way that minimises administrative burden?
How can we use digital technologies to help us spend the right amount – in terms of time, money and people – on corporate processes, including risk management?
How can we attract and retain the workforce with the digital capabilities we need? How can we embed a culture of digital innovation?
How can we use information systems to support our decision-making? How can we ensure our digital assets and platforms work reliably and securely?
ENVIRONMENT IN WHICH THE ORGANISATION OPERATES