Business case development
Strategic customer experience
Benefits management and realisation
Transformation program design and sequencing structure
Trust, privacy, consent, and ethics-based service design
Building business cases that balance the needs of due process and diligence, agility, and reuse.
Extracting value from data, analytics and artificial intelligence technologies by building capablity and demonstrating potential.
Simultaneously designing the policy, service delivery and enabling technology needed to deliver on key outcomes.
Developing customer journeys at the highest level and translating them into vision and change imperatives that drive organisational alignment and delivery.
Developing technology architecture at levels of detail and abstraction that engage leaders and subject matter experts in business and technology.
Maintaining an up-to-date benefits profile, managing expectations, driving realisation and dealing with mid-initiative shifts to maintain outcomes focus.
Digital Transformation Advisory
Supporting the digitisation of government services by putting trust, privacy preservation, active consent and ethical use of data at the centre of the digital service design.
Developing and actioning program design and sequencing methodology that is underpinned by customisation and effective governance.