“The lived experience needs to be embedded in everything we do. It is no longer acceptable to design and implement solutions without people who have direct experience of mental health issues”.
Fragmentation, gaps and overlaps make it difficult for people to access the mental health services they need, when and where they need them. We need a coherent vision for how needs are identified, funded, provided, integrated, navigated and evaluated.
The detailed design must integrate with the system’s strategy and vision as it evolves with input from service users, their carers and families. Successful system and service design builds on what is working well and identifies what needs to change and how it needs to change.
A better system requires integrating service providers
Monique Jackson, Principal
Mental health services need to be set up to deliver high-quality, person-centred care. There is pressing need to expand access to recovery-promoting in-community care, such as psychosocial supports, alcohol and other drug services, and housing and employment services.
We use service design principles to help achieve simpler, person-centred entry points to mental health services and supports, and better models of emergency care.
Navigating service redesign and integration helps to deliver high-quality care
It is vital to collect the right data to understand, track and improve the outcomes that matter to consumers, carers and families.
We use our evaluation and data analysis expertise to improve governance and data collection to enable continuous quality improvement. We remove barriers to accessing, using and linking data to better enable the development of integrated care pathways and evidence-based models of care.
Monitoring and evaluation enables continuous improvement
Human-centred design and co-design ensures consumers, carers and families are at the heart of all system and service design.
We have experience co-designing consumer-oriented and recovery-focused models of care for emergency mental health care to reduce readmissions and the associated costs. We can achieve co-design in an efficient, effective and timely way that enables services to quickly improve outcomes.
Engagement and co-design with consumers, carers and families improves outcomes
Meet our team of mental health policy experts
Edward Curry-Hyde
Principal
Head to Cubane Consulting for more information on how the UniForum program can help your university raise the bar on performance or get in touch with one of our expert team.
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Our universities have been gold medalists before – here’s how they can do it again
Doing data better by putting people first
System planning
and design
Service redesign and integration
Engagement and
co-design
Monitoring and
evaluation
Cubane Team
Insight
Insight
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Five cost-saving strategies for universities wanting to invest in their future
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What is UniForum?
“From my experience, there is one change in particular that can make a world of difference. The mental health system needs a whole-of-system approach. This will help to get the right balance of services and ensure those services are integrated, all at the right cost.”
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Tim Marney, Principal
Norms
Practices
Structures
Families and communities:
the interpersonal relationships between individuals and the social networks that can influence behaviours, and the relationships between the built environment in neighbourhoods and communities.
Organisations and services:
the organisations and services that support people with complex mental health needs. These may be mental health-specific services, other health services, or social services such as housing or employment services. In Australia these can be delivered by the public, private or not-for-profit sector.
Social and policy environment:
the broader society in which people exist, including the laws and policies or lack of policies. Actions that influence this level include advocacy and awareness raising
Individuals:
the characteristics of individuals that influence behaviour and risk factors, such as knowledge, attitudes, values, gender, age, economic status, goals and more.
Individual factors such as age, education, income, cultural background
Schools & workplaces
Family members
Neighbour-hoods
Mental health services
Interpersonal relationships
Other health and social services and supports
Housing
State and Commonwealth agencies
Health, economic, education and social policies
Age, education, income, cultural background
Service providers need to consider the delivery of their services, with specific consideration to:
• Lived experience and peer workers are central to the community mental health worforce
• Wrap-around, holistic, integrated services,
and service navigation are essential to achieving positive outcomes.
Additive effects of each of the four levels and mutual interactions influences behaviours
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Keeping spend discipline, even without emergency spend restrictions
* First year with UniForum
Universities in UniForum have risen up global THE rankings
Participating in UniForum has helped member universities to repurpose up to 6 per cent of their revenue from administration to teaching and research. At the same time, they have increased the effectiveness rating academic and professional staff give the services they use. UniForum has enabled our members to enhance programs, make strategic research investments and attract leading faculty to significantly improve their world rankings.
Haseeb Kamal
Managing Director, Cubane Canada & USA
Phil Copestake
Cubane Managing Director, UK & Europe
James Catts
Cubane Managing Director, ANZ
Trish Birtles
Cubane Director, Consulting Services
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64
67
31
69
18
34
16
27
107
Australia
Canada
United Kingdom
Monash Uni
Uni of NSW
1
Top anking
178*
152
113
36
22
Uni of NSW
22
36
148
34
Edward Curry-Hyde
Cubane Founder and CEO
As the founder and CEO of Cubane Group, Edward has led Cubane’s efforts to build the UniForum service offering that has now provided insights to over 50 universities globally. Edward previously worked as a scientist and academic before becoming a consultant.
Haseeb Kamal
Cubane Managing Director, Canada & USA
Haseeb has spent more than
10 years advising education clients. He has worked with clients across student experience, registrar, finance, HR process re-design, operating and service delivery model refreshes, IT strategy and business cases.
Phil Copestake
Cubane Managing Director, UK & Europe
Phil brings deep expertise in supporting universities’ large-scale transformation and service improvement. He specialises in strategy development and execution, preparing robust business cases to aid good decision-making, and designing new customer-centred service delivery models.
James Catts
Cubane Managing Director, ANZ
James is an accomplished benchmarking and transformation specialist in the university sector. He is recognised for his ability to lead large complex projects across the end-to-end cycle of business transformation engagements with proven business performance uplift.
Trish Birtles
Cubane Director, Consulting Services
Trish enhances Cubane’s product offering and benchmarking methodology. During 12 years of management consulting, she has focused on strategy development, investment analysis, organisational transformation and operational improvement.
Doron Lavan
Director
Rod has over 30 years’ experience in software and systems engineering with expertise in web technologies, telecommunications, networking, and highly available system designs. His past roles include software developer, system architect, business analyst, project manager and product manager.
Heidi Wilcoxon
Principal
Heidi brings over 20 years of international health experience in public, private and NFP environments, with expertise in public health and a background in psychology. She has experience running national health evaluations, organisational and health policy reviews and a deep understanding of patient experience, vulnerable...
Simone Schulz
Director
Simone has extensive experience across health and human services. She brings an understanding of mental health policy, systems and services; including gaps and intersections at the health/human services interface. Her work focuses on large scale system/sector redesigns, organisational performance reviews, strategy and policy development...
Cubane team
View Team
Edward Curry-Hyde
Cubane Founder and CEO
As the founder and CEO of Cubane Group, Edward has led Cubane’s efforts to build the UniForum service offering that has now provided insights to over 50 universities globally. Edward previously worked as a scientist and academic before becoming a consultant.
Haseeb Kamal
Cubane Managing Director, Canada & USA
Haseeb has spent more than
10 years advising education clients. He has worked with clients across student experience, registrar, finance, HR process re-design, operating and service delivery model refreshes, IT strategy and business cases.
Phil Copestake
Cubane Managing Director, UK & Europe
Phil brings deep expertise in supporting universities’ large-scale transformation and service improvement. He specialises in strategy development and execution, preparing robust business cases to aid good decision-making, and designing new customer-centred service delivery models.
Trish Birtles
Cubane Director, Consulting Services
Trish enhances Cubane’s product offering and benchmarking methodology. During 12 years of management consulting, she has focused on strategy development, investment analysis, organisational transformation and operational improvement.
James Catts
Cubane Managing Director, ANZ
James is an accomplished benchmarking and transformation specialist in the university sector. He is recognised for his ability to lead large complex projects across the end-to-end cycle of business transformation engagements with proven business performance uplift.
Cubane team
View Team
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Reclaiming gold: Australian universities need data and strategy to rebound
Rob has over 30 years’ experience in software development with expertise in web technologies, telecommunications, networking and highly available system designs. His past roles in the software industry included working as a developer, system architect, business analyst, project manager and product manager.
Service model transformation can release between 3-6% of revenues back into the core mission
% of teaching and research income released from day-to-day admin
The gap between average and efficient models is about 3% of revenue
Each data point represents a university after normalising for research intensity. Position represents their relative efficiency.
Growth won’t deliver cost efficiencies
Effectiveness and efficiency are key
New service models yield returns
Effectiveness and efficiency are key
Growth won’t deliver cost efficiencies
Scale economies for universities over ~$0.9Bn in revenue are minimal, reducing spend on administrative services requires new delivery models.
Service model transformation can achieve both efficiency and effectiveness benefits
By year 4 the university was among the top quartile on
effectiveness and efficiency
Using insights
on what service attributes matter most, service effectiveness was lifted
Growth won’t deliver cost efficiencies
3. Effectiveness and efficiency are key
New service models yield returns
New service models yield returns
1
The most successful universities have pursued evidence-based transformation over multiple years to realise sustainable results