* First year with UniForum
Universities in UniForum have risen up global THE rankings
64
67
31
69
18
34
16
27
107
Australia
Canada
United Kingdom
Monash Uni
Uni of NSW
1
Top anking
178*
152
113
36
22
Uni of NSW
22
36
148
34
Service model transformation can release between 3-6% of revenues back into the core mission
% of teaching and research income released from day-to-day admin
The gap between average and efficient models is about 3% of revenue
Each data point represents a university after normalising for research intensity. Position represents their relative efficiency.
Growth won’t deliver cost efficiencies
Effectiveness and efficiency are key
New service models yield returns
Effectiveness and efficiency are key
Growth won’t deliver cost efficiencies
Scale economies for universities over ~$0.9Bn in revenue are minimal, reducing spend on administrative services requires new delivery models.
Service model transformation can achieve both efficiency and effectiveness benefits
By year 4 the university was among the top quartile on
effectiveness and efficiency
Using insights
on what service attributes matter most, service effectiveness was lifted
Growth won’t deliver cost efficiencies
Effectiveness and efficiency are key
New service models yield returns
New service models yield returns
1
The most successful universities have pursued evidence-based transformation over multiple years to realise sustainable results