67%
Perform above average in customer satisfaction
85%
Modernize infrastructure to capture value from customer interactions
61%
Streamline processes
to launch new business models quickly
48%
Implement flexible work options and schedules
Leaders Pull
the Right Levers
Leaders with a growth mindset versus others:
vs. 58%
vs. 55%
vs. 41%
vs. 33%
60%
of organizations are unprepared for the pace of technology change.
50%
still view innovation as “nice to have” rather than critical for survival.
66%
say customer experience is a top priority but only 16% focus on
employee retention.
67%
say managing data keeps
getting harder.
Introducing the Innovation Index
Our first annual survey reveals organizations are not prepared for a digital world in flux, with many emerging technologies lagging in investment while organizational culture goes largely ignored.
say managing data keeps
getting harder.
vs. 33%
vs. 41%
vs. 55%