Electronic shelf labels will enable automatic price updates, creating efficiencies – especially for discounted products; personalized prices seen on a smartphone may even replace unified shelf prices.
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Service counters and food courts will offer expert advice, a place to socialize, with barista-served coffee and tastings of meals for home delivery or pickup.
Smart merchandising solutions will make the shelf more attractive for customers, reducing labor hours and waste.
Machine learning algorithms will reduce forecasting errors, making stock management much easier.
Shoppers can try out products—such as makeup— virtually.
Associates need to establish direct customer relationships and develop new skills and product expertise.
Smarter tools and automation will massively reduce back-office work.
Checkout will be customer-led and supported by tech. Scan-and-go solutions offer a new channel for personalized promotions and customer interaction.
Customers can call up product information and browse customer reviews from their mobile devices.
Nonperishables are mainly stored in backroom and ordered by customers through online services (delivery or pickup).
Automated picking technologies and consolidated food-storage centers will enable highly efficient eGrocery.
The customer of the future visits the grocery store to benefit from services, test products, and receive product recommendations.
At the heart of the business is an enhanced shopping experience focused on high-quality fresh produce, delicious food, and social interaction.