Pricing and discount suggestions
Configuration suggestions
Cross-selling recommendations
Lead generation
Analytical support for sales staff
Follow-ups with customers
Account updates
Creditworthiness checks
Basic quotation process
SMART BOTS
(GOAL-ORIENTED,
REACTIVE)
TASK BOTS
(RULE-BASED)
vs.
sales / quotation
Digital customer self-service
Warranty and complaint handling
Service and spare parts
recommendations
Customer service history update
Service alerts to customers
SMART BOTS
(GOAL-ORIENTED,
REACTIVE)
TASK BOTS
(RULE-BASED)
vs.
after sales
Auction handling
“RfQ machines”
Demand forecasting
Account and contract updates
Supplier registration
Flaws detection
Web “crawling”
SMART BOTS
(GOAL-ORIENTED,
REACTIVE)
TASK BOTS
(RULE-BASED)
vs.
strategic procurement
Early risk warning
Fraud investigations
Insights generation for
management
Dunning
Invoice processing
Account reconciliation
Basic financial reports
SMART BOTS
(GOAL-ORIENTED,
REACTIVE)
TASK BOTS
(RULE-BASED)
vs.
finance / controlling
Compliance monitoring
Legal contract check-up
“Interviewing” via chat bots
Candidate screening
Automated onboarding
“Answering” basic HR questions
SMART BOTS
(GOAL-ORIENTED,
REACTIVE)
TASK BOTS
(RULE-BASED)
vs.
hr/admin