STARTING FROM THE CUSTOMER NEED
DATA AND ANALYTICS AT THE CORE
DISTINCT CULTURE AND GOVERNANCE
MODERN TECHNOLOGY
Are customer needs
the basis for developing value propositions?
Does the data model enable customer insight faciliate process automation, and drive value for the business?
Does the new organization promote a challenger culture where experimentation is supported?
Is the solution free from legacy system constraints?
Is there a mandate to experiment, test, and
learn with real customers?
Is the flywheel effect activated?
Are cutting-edge analytics used to support a differentiated proposition?
Can decisions be made quickly?
Is investment funding released based on the maturity of different initiatives and the
extent to which demand
is proven?
Is it being built so that it can be flexibly scaled up by using modular micro-services and APIs?
STARTING FROM THE CUSTOMER NEED
DATA AND ANALYTICS AT THE CORE
DISTINCT CULTURE AND GOVERNANCE
MODERN TECHNOLOGY
Are customer needs
the basis for developing value propositions?
Is the flyweheel effect activated?
Is there a mandate to experiment, test, and
learn with real customers?
Does the data model enable customer insight faciliate process automation, and drive value for the business?
Are cutting-edge analytics used to support a differentiated proposition?
Is the solution free from legacy system constraints?
Is it being built so that it can be flexibly scaled up by using modular micro-services and APIs?
Does the new organization promote a challenger culture where experimentation is supported?
Can decisions be made quickly?
Is investment funding released based on the maturity of different initiatives and the
extent to which demand
is proven?
GREENFIELD BUILD SUCCESS FACTORS
Source: Oliver Wyman
www.oliverwyman.com