Biggest German manufacturing comapnies who...
Contact information for sales or support
33%
43%
16%
Examples:
Virtual sales assistant for cleaning machines
(simulates customer journey; includes product enquiry)
Detailed configuratior for truck mixer (including enquiry)
Product information based on braochures, pictures, 360 degree photos, technical specifications, etc.
News about new product/company development
Request and track quotations online
Access to documentations and experts
Warranty status and service history
...use apps to provide basic information
...use online portals for customers
...offer at least one freely accessible online configurator