96% indicate employees have asked for more AI-powered solutions to help them in their daily work.
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QUIZ
Evaluate your AI readiness
Are you ready to deliver?
Foundry Research sponsored by OpenText, MarketPulse Survey: Digital Friction, September 2024
Are you currently using any AI technology within your organization?
We use multiple AI tools throughout the organization and across departments.
1/10
We have a few AI tools used for specific use cases.
We just started using an AI tool but we're still in the very early stages.
We don't use any AI technology within our organization.
70% of organizations are implementing AI solutions or have already invested significantly in AI, with many programs still in early stages.
Foundry Research sponsored by OpenText, MarketPulse Survey: Intelligent Content, May 2024
Did you know?
How well-defined are your business goals or problems that AI is expected to address?
We have a robust AI strategy that includes well-defined business goals and business challenges, as well as KPIs that will measure the success of our strategy.
We've identified a few business goals and challenges that AI solutions will help us address, but we don't have a formalized AI strategy.
We don't have specific business goals or challenges to address—we're simply looking to increase productivity.
We don't have specific business goals or challenges to address—we're just feeling the pressure to hop on the AI bandwagon.
2/10
Building an AI strategy ensures you're able to track ROI and helps your organization devise a plan to expand the use of AI technology across your business.
Tip
Does your organization use an enterprise content management system?
We use a centralized enterprise content management system across all departments.
We use multiple enterprise content management systems that vary by department.
Only a few departments use an enterprise content management system.
No, each department uses their own methods to store, manage, and organize their content.
3/10
Decision-makers cite increased productivity (42%), improved decision-making (40%) and optimized content performance (40%) as one of their top 3 potential benefits of AI-enabled content management.
Does your organization implement consistent records policies?
Yes, our organization has robust, centralized record-keeping policies throughout the business.
Yes, our organization has decentralized record-keeping policies across departments.
Yes, our organization currently has some record-keeping policies.
No, each department is responsible for managing and maintaining their own records.
4/10
Incorporating a consistent records policy across content services ensures that expired, irrelevant, and potentially risky content is removed as quickly as policies allow.
Does your organization have an active information governance program for content?
Our organization follows a documented, unified information governance approach across the organization.
Our organization has information governance at the department or business unit level, with multiple points of control.
Some departments follow documented governance policies for content, but we have some unmanaged content or content without strong, formal governance policies.
No, our organization has no formal information governance programs.
5/10
To get the most out of GenAI investments, organizations must start with robust and secure content services that build on sound information governance principles to deliver GenAI that is both productive and safe.
Does your organization analyze and extract insights from various data types, including unstructured, semi-structured and structured data?
We process, analyze and extract insights from large amounts of all data types, including unstructured, semi-structured and structured data.
We process, analyze and extract insights from some semi-structured and structured data.
We only process, analyze and extract insights from structured data.
We currently don't have the ability to analyze and extract insights from any data.
6/10
Over 90% of the data the world produces is unstructured
IDC's Global Datasphere 2023
Does your organization have data quality assessment processes or data pre-processing?
We execute both data quality assessments and data pre-processing.
We have processes for data quality assessment but don't do data pre-processing.
We only do data pre-processing and don't formally assess data quality.
We don't do data quality assessments or data pre-processing.
7/10
Seek out technology partners that will work with your organization to ensure that your "data is of sufficient quality and available in the right format for use with the AI platform"
IDC, Worldwide Artificial Intelligence Platforms Software Forecast, 2023–2027, Raghunandhan Kuppuswamy, July 31, 2023
Does your organization curate domain, department, or task-specific content and data?
Yes, our organization has numerous curations of content and data for various use cases.
Yes, our organization curates content and data for some departments.
Yes, our organization curates content and data for one specific use case.
No, our organization does not curate any content or data, and any curations are manual and/or duplicative.
8/10
Without curated information for specific departments, projects, and use cases, GenAI tools generate overly general or broad answers rather than limiting results to a small subset of information that delivers the most relevant and helpful responses.
Does your organization already use AI to perform data analytics?
We have a robust data analytics program powered by AI.
We recently integrated AI into our data analytics tools.
We have data analytics tools, but they do not use AI.
We rarely use data analytics in our business.
9/10
40% of respondents cite improving data-driven decision-making as a top potential benefit of AI-enabled content management
Do any of your teams/employees use company-approved or unsanctioned open AI tools?
Yes, our organization has adopted company-approved GenAI solutions.
Yes, our organization approves the use of open GenAI solutions, like ChatGPT.
Yes, we recently deployed our first GenAI solution for a specific use case.
No, we don't use any GenAI tools and are discouraged from using open GenAI solutions like ChatGPT.
10/10
When employees do a quick query via publicly available, consumer AI apps, it exposes the organization to potential risks such as inputting sensitive information that leads to a loss in intellectual property, or citing bogus sources that comes with legal ramifications.
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It's time to get into the technical details that could help your organization address some of the common risks that come with implementing AI solutions within your business operations.
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Your organization is already reaping the benefits of AI solutions, including GenAI tools
It's time to consider how GenAI content management can accelerate your AI gains.
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