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2024 Client Impact Report
The Best Years Are Yet To Come
By putting our clients, their workforces, and our teams at the center of what we do, we delivered record-breaking results in FY24, continuing our commitment to being the best operator in the human capital management (HCM) industry. Through our leadership in delivering digital HR technology and advisory services as well as exceptional client experiences, we will capitalize on our sizeable total market opportunity in the years ahead.
16,000+
Paychex leads the way in making complex HR, payroll, and benefits for business brilliantly simple. By blending technology with the human experience, we deliver on our purpose – helping companies and their workforces succeed. Whether in tough times or when business is booming, we provide our clients with expert HR advice and solutions to support their entrepreneurial spirit.1
global employees2
745,000+
clients2
2024
Client Impact Report
5%
5.3
$
Billion
in revenue
FY24*
1.3
$
Billion
in dividends paid
FY24*
78% of net income
43
$
Billion
2
market capitalization2
Founded in
1971
Locations in
the U.S., India,
and Europe
Shareholder Returns
$5.9B
over 5 years
For the fiscal year ended May 31
Delivering Exceptional Client Service
As a trusted advisor to 745,000+ small- to medium-sized businesses throughout the U.S. and Europe, our clients reward us with their loyalty. Proof of our exceptional client service is illustrated by:
20,000
HR matters addressed
300,000
small business jobs estimated to be saved with our support
(2021-2024)4
15
Years
of industry experience
on average for our HR professionals
2.2
Million
employees onboarded electronically5
41.3
Million
Monthly Sessions
11
Million
employee W-2s created
Client Testimonials
In Their Words
Discovery Senior Living Finds Growth Companion in Paychex PEO
Discovery Senior Living found a vital partner in Paychex PEO to handle its rapid growth and smooth transitions after acquisitions. Expanding from 38 to over 200 communities since 2018, the administrative and compliance obligations increased. Paychex PEO offered a cost-effective solution, efficiently managing HR, payroll, onboarding, training, and ensuring multi-state compliance.
In Their Words
Everything Under One Roof: Rescue Village
Moving the platform to Paychex Flex® then bringing on Rhonda as our HR liaison for me to be able to bounce things off of her, for her to give me advice … I can contact any of these key people that are assigned to me and be able to say, “I need your help,” and not have to worry about it, because I’m confident that they’ll resolve the issue for me.
In Their Words
How Paychex Helped Fuel Straine Dental's Climb to the Top
Established 30 years ago, Straine Dental Consulting has enjoyed remarkable growth, expanding to nearly 500 employees spread across 11 states and two countries. The firm credits a key decision for their growth – partnering with Paychex. With Paychex's scalable solutions, they smoothly integrated 40 dental practices and hundreds of employees, all the while ensuring seamless payroll transitions and maintaining compliance.
In Their Words
You Drive Auto Revs Up HR Management
You Drive Auto, a multi-site auto dealership that expanded rapidly across states, needed help with complex HR situations. With partnership from a dedicated Paychex HR professional, they could navigate multi-state payroll, employee policies, onboarding processes, and more.
In Their Words
Pietrzyk Pierogi Finds Key Ingredient For Success
Owner Erica Pietrzyk, a woman in a male-dominated industry, turned her dream into a successful business despite the many hurdles. She partnered with Paychex to help with payroll, insurance, and policy revisions, which allowed her to focus on expansion and inspiring other women in business.
Learn More
Supporting Corporate Responsibility
Paychex is committed to contributing to our communities and building on our reputation as one of the world's most admired, ethical, and innovative companies. We annually review our environmental policy, perform enterprise-wide risk assessments, and have an ambition to reach net-zero greenhouse gas (GHG) emissions by 2050 with interim emissions reduction targets for 2030 and 2040. Our core initiatives include:
The Annual United Way Campaign
The Annual United Way Campaign campaign received record donations totaling $1.4 million.
• $938,000 from Paychex employees
• $350,000 from the Paychex Charitable Foundation
• $100,000 committed to a Tocqueville Society
Challenge Grant
We are committed, accountable, and proud of our impact on the communities we serve.
See Our Impact
The Paychex Charitable Foundation
The Paychex Charitable Foundation continued its commitment to supporting well-being, including mental health, physical health, financial health, and professional and skills development. Our foundation also helped launch the Paychex Junior Achievement Discovery Center® to support financial literacy and economic empowerment
1
$
Million
total donation
(2023-2026)
1
$
Million
total donation
(2023-2026)
1
$
Million
total donation
(2023-2026)
1
$
Million
total donation
(2023-2026)
Leading the Industry
As we continue to be the digitally driven HR leader, clients are confident in our industry expertise, innovative solutions, detailed datasets, and consistent growth. We remain committed to helping them streamline HR administration, reclaim valuable time, and shift focus back to core business functions.
Notable leadership milestones include:
World’s Most Ethical
Companies®, Ethisphere®
16-time honoree
America’s Best
Mid-Size Companies,
TIME magazine
America’s Most
Innovative Companies,
FORTUNE® magazine
Advancing Data, Analytics, and AI Tools
We’re focused on finding new ways to expand the responsible use of data to help simplify HR administration. Paychex is and has always been committed to the privacy, safety, and security of information shared by our clients and their employees and we will continue to take a thoughtful and ethical approach to AI.
Risk assessments, testing, and development processes
98%
of companies expect
to be using AI in the
next 12 months3
1 in 12
private sector employees
in our dataset
Rigorous security standards and internal controls
Driving Thought Leadership
To help businesses succeed, Paychex must be at the cutting edge of what's top of mind for leaders and their teams. Our investments in thought leadership help to build confidence with prospects and loyalty with clients. We understand their unique business needs and the trends facing their companies, and support them with relevant resources related to productivity, operational efficiency, and workforce optimization.
Highlights include:
Monthly Small Business Employment Watch reports provide a pulse on small business job and wage growth across the country. These leading economic indicators suggest small businesses remain resilient despite a challenging labor market.
Our HR and business podcasts offer indispensable insights on the most crucial issues facing business leaders and HR professionals. Guests have included actor and entrepreneur Queen Latifah, Nobel Prize® laureate Robert Merton, restauranteur and Food Network® celebrity Robert Irvine, and other leaders in their fields.
Report
Podcasts
Monthly Small Business Employment Watch
HR and Business Podcasts
View Dashboard
Listen Now
The Essential Guide of Finding and Keeping Your Dream Team provides business leaders with eight tried and true practices for competing for top talent.
The 2024 Pulse of HR research found that on average, Millennial and Gen Z workers reported needing an annual salary of $80,000 to live comfortably.
Report
GUIDE
Essential Guide of Finding and Keeping Your Dream Team
2024 Pulse of HR Report
Read the Report
Get the Guide
Creating a Compelling Team Experience
At the heart of our success is our 16,000+ engaged employees, who have made us a digital HR leader in the markets we serve. We actively develop a best-in-class workforce and are ranked fourth among the world's top training organizations.
Highlights include:
5
Our Values and Commitment to Corporate Social Responsibility
Integrity
Partnership
Accountability
Respect
Innovation
Service
- be ethical
- be collaborative
- be responsible
- be considerate
- be curious
- be helpful
Paychex continues to prioritize and amplify diversity, equity and inclusion through recruitment, employee resource groups, mentorship programs, training, and pay equity.
5,100+
hours of workforce training, skills, and leadership development programs were delivered to employees.
49%
of hires were female
17.9%
of employees used the emotional support and
wellbeing services offered through the company's
Employee Assistance program, along with
10%
of eligible household members.
41%
of hires were
racially diverse
Paychex was included on Forbes' Best Employers for Diversity and Best Employers for Women lists
The Best Years Are Yet To Come
By putting our clients, their workforces, and our teams at the center of what we do, we delivered record-breaking results in FY24, continuing our commitment to being the best operator in the human capital management (HCM) industry. Through our leadership in delivering digital HR technology and advisory services as well as exceptional client experiences, we will capitalize on our sizeable total market opportunity in the years ahead.
Learn More
Join Our Team