Comment Persistent a accompagné AGCO dans la digitalisation de sa relation client grâce à Kore – un agent conversationnel doté d’une intelligence artificielle.
Outcomes
Lesser time spent handling common customer support requests
availability of Conversational AI in 3 languages
questions answered by the chatbot intuitively and efficiently
Lesser time spent handling common customer support requests
Availability of Conversational AI in 3 languages
Questions answered by the chatbot intuitively and efficiently
Outcomes
Founded in 1990 in the United States, today AGCO is a world leader in the design, manufacture, and distribution of agricultural equipment. The group is constantly innovating and designing intelligent agricultural solutions to help farmers in their daily work.
Since innovation is at the heart of AGCO’s strategy, their team wanted to implement a conversational AI for the customer service of its European spare parts department. This would be an integral part of their global digitization project.