40% of Sales assistant's time devoted to manual quote preparation
Team lacked simplified processes to cope with growing demand
Sales team needed empowerment to self-generate bids
Outcomes
Team lacked simplified processes to cope with growing demand
A robust system with formalised internal rules lacking
High level of complexity with multiple potential configurations
A robust system with formalised internal rules lacking
High level of complexity with multiple potential configurations
Sales team needed empowerment to self-generate bids