Implement Salesforce as a central, scalable platform for all departments for consistent view on customers and processes
Efficient alignment and automatization of sales processes
Configuration of Salesforce Service Console for a 360° view on customer data, machine data, service reports (from SAP)
Outcomes
Efficient alignment and automatization of sales processes
Multi-channel Customer Service with CTI integration for call center functionalities
Connecting partners to the ecosystem via Experience Cloud
Multi-channel Customer Service with CTI integration for call center functionalities
Connecting partners to the ecosystem via Experience Cloud
Configuration of Salesforce Service Console for a 360° view on customer data, machine data, service reports
Implementation of a Marketing Automation tool for campaigns at trade shows, mailings with double opt-in & whitepaper downloads
Implementation of a Marketing Automation tool for campaigns at trade shows, mailings with double opt-in & whitepaper downloads