People & Culture team unable to assign & prioritize enquiries & cases
2000+ unsegmented enquiries per week sent to multiple emails
Case details captured in notes, emails, diaries etc
Challenges
2000+ unsegmented enquiries per week sent to multiple emails
Case details captured in notes, emails, diaries etc
No Single Source of Truth available for visibility on case lifecycles
Ineffective case assignment and inability to measure KPIs
No Single Source of Truth available for visibility on case lifecycles
Ineffective case assignment and inability to measure KPIs
Over-dependency on case owners led to unpredictable timelines
Over-dependency on case owners led to unpredictable timelines