Business data held in separate Salesforce orgs & geos
Siloed data negatively impacted collaboration & efficiency
Customer service faced significant duplication in activity
Challenges
Siloed data negatively impacted collaboration & efficiency
Customer service faced significant duplication in activity
Team unable to leverage the full potential of customer data
Heavy customizations led to under-utilization of latest Salesforce features
Team unable to leverage the full potential of customer data
Heavy customizations led to under-utilization of latest Salesforce features