Client Resilience and Success Client Resilience and Success

Client Resilience and Success

The Persistent Way allows our clients to thrive during challenging times. For modern enterprises, success in a changing digital world means building resiliency into their business operations and IT systems, allowing them to function more efficiently and deliver new products and services more quickly. We bring our own best practices and learnings as a future-ready company to our wide range of client engagements. We help healthcare providers improve patient experiences, use clients’ data and our unique AI solutions to enhance employee engagement, and create distinct customer-focused platforms for financial institutions. Our client collaborations are based on trust, confidence, and a relentless pursuit of excellence.

efficiently and deliver new products and services more quickly. We bring our own best practices and learnings as a future-ready company to our wide range of client engagements. We help healthcare providers improve patient experiences, use clients’ data and our unique

AI solutions to enhance employee engagement, and create distinct customer-focused platforms for financial institutions. Our client collaborations are based on trust, confidence, and a relentless pursuit of excellence.

Promoting a Sustainability Mission Through Digital Transformation

Eco-sustainability is a paramount issue worldwide, and not only do we actively promote sustainable practices in our business, but we also work with clients that do the same. For one client, a leading French transnational company overseeing water, waste, and energy management services, operational inefficiencies and outdated IT systems were impacting its eco-sustainability mission and growth.

Through our work, the client achieved a 10% boost in productivity by streamlining general and administrative tasks. Operational efficiencies generated a 20% increase in revenue, and the company slashed total optimisation costs by 30% through a cloud-hosted application stack. The intuitive digital interfaces improved overall service quality with timely prompts on activities such as waste collection and customer support. All these led to a substantial improvement in brand recall with end customers and strengthened the client’s position as a leading ecological solutions provider.

Armed with a front-to-back digital transformation roadmap, we engineered an application stack hosted on Amazon Web Services to build interoperability with internal and external systems and streamline activities such as invoice generation, accounts payable, and report generation. Powering these applications was a unified data platform that sourced relevant data from internal systems and validated data to create a single source of truth.

Our journey began with a comprehensive analysis of the client’s infrastructure and processes.

Through our work, the client achieved a 10% boost in productivity by streamlining general and administrative tasks. Operational efficiencies generated a 20% increase in revenue, and the company slashed total optimization costs by 30% through a cloudhosted application stack. The intuitive digital interfaces improved overall service quality with timely prompts on activities such as waste collection and customer support. All these led to a substantial improvement in brand recall with end customers and strengthened the client’s position as a leading ecological solutions provider.

Specifically, our client needed targeted IT and operations remediations to improve customer reach and time-to-market, based on creating a data-driven culture internally for greater visibility into its daily digital operations. This is where we intervened with a tailored approach to unleash efficiencies, utilising a Digital-First/Front-To-Back model to help our client execute critical transformations.

At the front end, we re-engineered the client’s product landscape with a customerfacing mobile application and a web portal that served as a primary communication channel, which, when fed into revamped internal processes, accelerated support resolutions and improved service delivery.

Empowering a Global Medtech Leader with Data to Accelerate Patient Recovery

With a promise of enabling everyone to live their lives to the fullest, Persistent believes in the power of technology to redefine healthcare. When a global healthcare and MedTech leader needed a robust solution to manage and integrate patient data to respond to inquiries more quickly, we helped the provider build a cloud-based data integration platform using Amazon Web Services (AWS) and Snowflake to offer personalised solutions for improving the quality of care.

Our client, on a relentless mission to deliver positive patient outcomes, needed to integrate data from multiple sources. The company's existing system was fragmented, causing delays and inaccuracies in data processing, ultimately impacting its ability to respond to customer needs better and faster. The healthcare major required a robust solution to centralise and manage its data efficiently.

As an AWS Advanced Consulting Partner, we worked with the client organisation to set up an AWS-based Snowflake environment to facilitate the intake, consolidation, and transfer of data inputs from multiple source systems. AWS provided the foundation for seamless data processing, while Snowflake offered a scalable platform for data integration.

We designed a data pipeline to enable a consolidated view of required data to better forecast demand based on advanced surgery scheduling. We also ensured that the centralised data warehouse was capable of handling large volumes of diverse data in real time.

Since this data contained surgical case details, we set up appropriate Identity Access Management and rules-based access control for user authentication and authorisation policies. To maintain consistent security standards for the further use of this data, we established

By eliminating manual consolidation efforts with automated data inputs, the client significantly enhanced productivity. The timely access to accurate, critical surgical case data not only improved forecasting but also accelerated surgical lead times. Real-time access to patient information empowered the healthcare company to provide quicker and more personalised responses to customer inquiries, directly benefiting the health and well-being of hundreds around the world.

Elevating Care and Improving Patient Outcomes with Data and Cloud

Working with 18 network hospitals, 7,000 doctors and 500+ patient care locations, the hospital system needed a rigorous solution to aggregate, analyse, and benchmark patient care data from multiple sources. This was crucial for improving operations by connecting financial performance with patient outcomes and identifying areas of improvement to ensure high-quality care across its numerous facilities.

Persistent worked to migrate the client’s on-premises data centre to Google Cloud Platform’s (GCP) BigQuery for scalability, performance, and reliability. The platform integrated diverse data streams, enabling real-time analytics and reporting. Leveraging GCP's scalable infrastructure and our expertise in data solutions, the hospital chain could seamlessly process and analyse large volumes of data, providing valuable insights into patient care metrics.

This data-driven approach also allowed hospital administration to benchmark performance and identify gaps around care demand and physician availability, ensuring continuous improvement in service delivery. As a result, patients received more timely and effective treatments, enhancing their overall healthcare experiences.

With the new data analytics platform, the hospital system outperformed leading healthcare indices at the state level. The ability to benchmark and monitor care in real time led to better patient outcomes, increased operational efficiency, and improved care outcomes. Our collaboration allows the hospital system to better execute on its primary mission — to serve and provide care for its patients and communities.

For more than 30 years, we have reaffirmed our commitment to enhancing human lives through technology. With our expertise in advanced data analytics, we empower healthcare professionals to make informed decisions, ensuring timely and effective treatments. When New Jersey's largest hospital chain wanted to benchmark and enhance care quality, we collaborated with our client to transform vast amounts of data into actionable insights for better patient outcomes.

Persistent’s GCP-backed analytical backend profoundly impacted the hospital's ability to deliver high-quality care — and by extension, patients’ lives. By providing healthcare professionals with real-time access to critical data, we enabled more informed decisionmaking on physician performance, patient outcomes, and hospital care quality. Clinicians could quickly identify trends, monitor patient outcomes, and implement necessary interventions to improve care quickly.

Enabling Superior Athletic Performance with Generative AI-Powered Insights

In sports, where swing speed or angle can alter a game's outcome, mastering the right form and technique as a player is paramount. Athletes — whether amateur, collegiate, or professional — dedicate years to perfecting these skills.

Our client, a California-based company, stands out in the sports industry by providing unique analyses, performance insights, and training recommendations for athletes based on motion-capture and biometrics technologies. During the past decade, our client has amassed data from 300 million swings, enabling it to offer personalised recommendations through its custom solution to players, parents, and professional coaches.

Extending the client’s current investments in Amazon Web Services (AWS), we leveraged our intimate knowledge as a tier-1 partner of AWS's data architecture, AI stack, and GenAI services to speed up the development process — from proof of concept to production cycle — for our client.

Our data scientists transformed the client’s raw data into valuable insights, utilising Amazon SageMaker, AWS’s machine learning model platform, for data wrangling and performance benchmarking based on player profiles. We also ensured data security by

As a tier-1 partner, we had early access to AWS’ entire GenAI stack, including Amazon Bedrock, Titan, and AI21 Labs’ Jurassic foundation models, which provided our client with an invaluable head start to launch its use case, one that is fundamentally transforming its business model with a fully scalable and distinctive offering. The company’s solution is also aiding athletes with their performance at all skill levels, with enhanced coaching strategies for skills improvements so they can achieve their peak performance goals.

As a tier-1 partner, we had early access to AWS’ entire GenAI stack, including Amazon Bedrock, Titan, and AI21 Labs’ Jurassic foundation models, which provided our client with an invaluable head start to launch their use case, one that is fundamentally transforming its business model with a fully scalable and distinctive offering. The company’s solution is also aiding athletes with their performance at all skill levels, with enhanced coaching strategies for skills improvements so they can achieve their peak performance goals.

The client wanted to extend its innovation and offer point recommendations and additional details via a Generative AI (GenAI) interface. The company needed a strategic partner with extensive know-how in operationalising GenAI systems and data analytics expertise. AI and data are at the core of Persistent’s product engineering DNA, with accelerators to supercharge GenAI application development from the get-go, which made us the ideal partner for this client.

Building an AI-Driven Employee Collaboration Platform for a Private Equity Firm

In the private equity world, insights are born from a team-first approach, with analysts and decision-makers sharing perspectives, best practices, and operational reports on financial performance and potential investments. Our client, a private equity firm that invests in mid-market software, data, and analytics companies, lacked a platform for internal stakeholder interactions, leading to friction in developing team-based business insights. The company also needed to share operational reports with senior executives of its subsidiary companies. As a solution, the firm’s Chief Technology Officer decided to utilise an AI-driven collaboration platform.

Persistent developed a Microsoft-powered employee collaboration and knowledge management app that utilises an AI-powered chatbot to deliver actionable business insights.

The firm is already experiencing the benefits that AI can bring in collaboration, registering increased productivity and enhanced user experiences, with a minimum of 80% accuracy in chatbot answers to complex inquiries. All these factors are allowing the firm to make faster and better investment decisions enabled by AI-powered data information sharing.

experiences by providing key phrase extraction, optical character recognition, and role-based access control per our client's requirements. We also deployed Azure Application Insights, an analytics service that vigilantly monitors the performance and usage of live web applications.

AcceleratingBusiness Value with Generative AI for a US Healthcare Leader

Healthcare is one of the most highly regulated sectors, with compliance procedures that require meticulous adherence to rules and specifications for companies throughout the healthcare industry. Our client, an American multinational healthcare corporation with a vast portfolio of products and services for the consumer, pharmaceutical, and medical device markets, knows this first-hand. The corporation’s Technology Services (TS) organisation works across 65 workgroups to create anywhere from 10,000 to 12,000 statements of work (SOWs) and proposal documents each year.

Our client was dealing with processes that were manual, high-touch, and inefficient, with dispersed knowledge across multiple disjointed sources. When combined with such high volume and demand for SOWs and proposals, the inefficiencies

The client turned to Persistent as its trusted partner to build the GenAI-powered platform and streamline proposal and solution creation. The Copilot platform taps into various data sources, including service catalogues, application and component inventories, and other knowledge sources. Using playbooks based on previous SOWs and proposals, the Copilot leverages virtual agents powered by large language models (LLMs) to guide users in step-by-step journeys from business requirements to proposals. The Copilot platform also interacts with predictive models to

Positive outcomes came quickly. Our collaborative solution, powered by GenAI, reduced human touchpoints in proposal creation by 70-80%, and accelerated proposal response time by an astounding 90%. In practical terms, these results mean that the corporation can capitalise quickly on opportunities that lead to growth and value. What’s more, from a technology perspective, our client’s disparate data sources and technology assets are now integrated into a single source of truth, which positions the company for even greater future success.

TransformingTime-to-Market for a Global E-Commerce Leader

Competition to attract online consumers never ends, especially with such a variety of choices, styles, and brands available worldwide. To stay ahead, e-commerce brands must constantly reinvent and transform, not only in how quickly they present and offer new goods and services externally, but their internal applications and processes. Our client, one of the top 10 global e-commerce leaders offering home furnishings, decor, home improvement solutions, housewares, and more, partnered with Persistent to drive some of its most critical digital transformations to date.

To contend with stagnant revenue growth and rising competition, our client wanted to optimise costs, transform its legacy monolithic applications, and improve inefficient end-to-end engineering processes. The company turned to us because of our ability to manage multiple IT-driven tracks quickly and simultaneously, including SupplierTech, Infrastructure and Platforms, MarTech, SearchTech, Fintech, SalesTech, OrderTech, Supply Chain Tech, and more.

We were also responsible for product management, architectural guidance, and delivering required artifacts for each track. We took end-to-end ownership of 47 products across eight technology tracks: Storefront, SearchTech, MarTech, Fintech, SalesTech, OrderTech, Supply Chain Tech (including Nexus WMS), Infrastructure, and Platforms. We worked with the client to analyse and resolve the technical debt and ensured the smooth transition of 350+ engineering roles from the incumbent onshore teams spread across 60+ tracks.

Our wide-ranging collaboration with our client is driving new levels of success. During a three-year period, the company registered more than $70 million in cost savings, a 40% improvement in developer productivity, and an acceleration of new product releases from three months to just four weeks. Through this collaborative transformation, our client is more efficient and better aligned to handle whatever competitive and market dynamics come into play.

Persistent stepped in to accelerate the client’s digital transformation journey, enabling it to save costs and unleash operational efficiencies. Given our expertise in Digital Engineering, we set up a dedicated Global Technology Centre in India, assembling experienced and proven teams for feature development and product engineering. We leveraged the Google Cloud Platform native services to accelerate cloud enablement, infrastructure modernisation, and data migration.

Creating Revenue, Growth, and Partnership Opportunities for a Premier Global Brand

Global industry leaders understand the importance of Territory Management processes — ones that sellers utilise to prioritise and manage customers and prospects — in driving accurate sales, managing accounts, and ensuring sustainable growth. Our client, a top consumer electronics company and a globally renowned brand, previously relied on outdated legacy systems for territory and account data. This approach involved multiple manual processes and provided limited visibility into historical data for valuable insights and account planning. Consequently, this hindered overall system management, restricted territory planning and modeling capabilities, and ultimately impacted efficiency, productivity, and sales performance.

Persistent partnered closely with the client to leverage Salesforce's Enterprise Territory Management, establishing a unified source of truth for sales territory and account data. The platform

As a result, the client experienced a remarkable surge in sales. By strategically aligning territories and allocating resources efficiently, the client could tap into new revenue streams and capitalise on growth opportunities. Additionally, streamlined processes and optimised resource allocation minimised overhead, driving down costs while maintaining high performance. Our solution didn't just improve the bottom line; it enhanced the productivity of the client's sales teams with clear territory assignments and efficient workflows. With better territory management, the client could offer more personalised and prompt service, strengthening customer loyalty and satisfaction.

Currently, more than 1,000 users access the solution developed by Persistent and Salesforce to enhance Territory Management. We implemented the solution in eight additional regions following initial success in the US and Canada. Users can now create, design, and assign territories in a logical and scalable manner, providing a more holistic approach to effective sales and account assignment and coverage. Furthermore, the solution offers advanced capabilities in tracking, reporting, historical data analysis, and ROI assessment of territory performance across 10 regions and more than 200 territories.

Learn more about our client successes: https://www.persistent.com/client-success/

34th Annual Report 2024

Download Report

Home

FY24 Performance Highlights

Our Future-Ready Global Workforce

Persistent University

Environmental, Social and Governance

Persistent Foundation

Client Resilience and Success

FY24 Awards and Analyst Recognitions

Innovation for Resilience and Excellence

Partnering for Future-Ready Solutions

The Persistent Way Forward

34th Annual Report 2024

Download Report

Home

FY24 Performance Highlights

Our Future-Ready Global Workforce

Persistent University

Environmental, Social and Governance

Persistent Foundation

Client Resilience and Success

FY24 Awards and Analyst Recognitions

Innovation for Resilience and Excellence

Partnering for Future-Ready Solutions

The Persistent Way Forward

With a promise of enabling everyone to live their lives to the fullest, Persistent believes in the power of technology to redefine healthcare. When a global healthcare and MedTech leader needed a robust solution to manage and integrate patient data to respond to inquiries more quickly, we helped them build a cloud-based data integration platform using AWS and Snowflake to offer personalized solutions for improving the quality of care.

organization to set up an AWS-based Snowflake environment to facilitate the intake, consolidation, and transfer of data inputs from multiple source systems. AWS provided the foundation for seamless data processing, while Snowflake offered a scalable platform for data integration.

We designed a data pipeline to enable a consolidated view of required data to better forecast demand based on advanced surgery scheduling. We also ensured that the centralized data warehouse was capable of handling large volumes of diverse data in real time.

Our client, on a relentless mission to deliver positive patient outcomes, needed to integrate data from multiple sources. Their existing system was fragmented, causing delays and inaccuracies in data processing, ultimately impacting their ability to respond to customer needs better and faster. The healthcare major required a robust solution to centralize and manage their data efficiently.

As an Amazon Web Services (AWS) Advanced Consulting Partner, we worked with the client

Since this data contained surgical case details, we set up appropriate Identity Access Management and rules-based access control for user authentication and authorization policies. To maintain consistent security standards for the further use of this data, we established procedures, documentation, and guidelines for the healthcare data platform team to follow.

By eliminating manual consolidation efforts with automated data inputs, the client significantly enhanced productivity. The timely access to accurate, critical surgical case data not only improved forecasting but also accelerated surgical lead times. Real-time access to patient information empowered the healthcare company to provide quicker and more personalized responses to customer inquiries, directly benefiting the health and well-being of hundreds around the world.

We mapped business processes with digital workflows to create seamless user experiences, reduce turnaround times and improve operational efficiencies.

Specifically, our client needed targeted IT and operations remediations to improve customer reach and time-to-market, based on creating a data-driven culture internally for greater visibility into its daily digital operations. This is where we intervened with a tailored approach to unleash efficiencies, utilizing a Digital-First/Front-To-Back model to help our client execute critical transformations.

Our journey began with a comprehensive analysis of the client’s infrastructure and processes.

At the front end, we re-engineered the client’s product landscape with a customer-facing mobile application and a web portal that served as a primary communication channel, which, when fed into revamped internal processes, accelerated support resolutions and improved service delivery.

Through our work, the client achieved a 10% boost in productivity by streamlining general and administrative tasks. Operational efficiencies generated a 20% increase in revenue, and the company slashed total optimization costs by 30% through a cloudhosted application stack. The intuitive digital interfaces improved overall service quality with timely prompts on activities such as waste collection and customer support. All these led to a substantial improvement in brand recall with end customers and strengthened the client’s position as a leading ecological solutions provider.

For more than 30 years, we have reaffirmed our commitment to enhancing human lives through technology. With our expertise in advanced data analytics, we empower healthcare professionals to make informed decisions, ensuring timelyand effective treatments. When New Jersey's largest hospital chain wanted to benchmark and enhance care quality, we collaborated with our client to transform vast amounts of data into actionable insights for better patient outcomes.

Persistent worked to migrate the client’s on-premises data center to Google Cloud Platform’s (GCP) BigQuery for scalability, performance, and reliability. The platform integrated diverse data streams, enabling real-time analytics and reporting. Leveraging GCP's scalable infrastructure and our expertise in data solutions, the hospital chain could seamlessly process and analyze large volumes of data, providing valuable insights into patient care metrics.

Persistent’s GCP-backed analytical backend profoundly impacted the hospital's ability to deliver high-quality care — and by extension, patients’ lives. By providing healthcare professionals with real-time access to critical data, we enabled more informed decision-making on physician performance, patient outcomes, and hospital care quality. Clinicians could quickly identify trends, monitor patient outcomes, and implement necessary interventions to improve care quickly.

Working with 18 network hospitals, 7,000 doctors and 500+ patient care locations, the hospital system needed a rigorous solution to aggregate, analyze, and benchmark patient care data from multiple sources. This was crucial for improving operations by connecting financial performance with patient outcomes and identifying areas of improvement to ensure high-quality care across its numerous facilities.

a strategic partner with extensive know-how in operationalizing GenAI systems and data analytics expertise. AI and data are at the core of Persistent’s product engineering DNA, with accelerators to supercharge GenAI application development from the get-go, which made us the ideal partner for this client.

The client wanted to extend its innovation and offer point recommendations and additional details via a Generative AI (GenAI) interface. The company needed

Our client, a California-based company, stands out in the sports industry by providing unique analyses, performance insights, and training recommendations for athletes based on motion-capture and biometrics technologies. During the past decade, our client has amassed data from 300 million swings, enabling it to offer personalized recommendations through its custom solution to players, parents, and professional coaches.

Our data scientists transformed the client’s raw data into valuable insights, utilizing Amazon SageMaker, AWS’s machine learning model platform, for data wrangling and performance benchmarking based on player profiles. We also ensured data security by

configuring Amazon DynamoDB to comply with the client's internal guidelines. Then we used Amazon LangChain, AWS’s open-source framework for building applications based on large language models (LLMs), to tie it all together.

As a tier-1 partner, we had early access to AWS’ entire GenAI stack, including Amazon Bedrock, Titan, and AI21 Labs’ Jurassic foundation models, which provided our client with an invaluable head start to launch their use case, one that is fundamentally transforming its business model with a fully scalable and distinctive offering. The company’s solution is also aiding athletes with their performance at all skill levels, with enhanced coaching strategies for skills improvements so they can achieve their peak performance goals.

In the private equity world, insights are born from a team-first approach, with analysts and decision-makers sharing perspectives, best practices, and operational reports on financial performance and potential investments. Our client, a private equity firm that invests in mid-market software, data, and analytics companies, lacked a platform for internal stakeholder interactions, leading to friction in developing teambased business insights. The company also needed to share operational reports with senior executives of its subsidiary companies. As a solution, the firm’s Chief Technology Officer decided to utilize an AI-driven collaboration platform.

As the client’s trusted partner, we deliberately selected Microsoft SharePoint and Microsoft Power Apps as the primary collaboration platforms. These solutions allowed high degrees of flexibility as we built an internal intranet for efficiently managing and sharing files. Moreover, SharePoint allows the client to create web pages and document libraries as needed, as well as share videos, news, and updates, while Power Apps constructs automated workflows and dashboards that can be quickly connected to multiple data sources.

Our chatbot app, powered by Microsoft Azure OpenAI and Azure AI Search (formerly CognitiveSearch), which provides secure information retrieval at scale over users’ applications, stands out with its ability to intelligently process and catalog vast amounts of business information. This unique feature enhances user experiences by providing key phrase extraction, optical character recognition, and role-based access control per our client's requirements. We also deployed Azure Application Insights, an analytics service that vigilantly monitors the performance and usage of live web applications.

Persistent developed a Microsoft-powered employee collaboration and knowledge management app that utilizes an AI-powered chatbot to deliver actionable business insights.

Healthcare is one of the most highly regulated sectors, with compliance procedures that require meticulous adherence to rules and specifications for companies throughout the healthcare industry. Our client, an American multinational healthcare corporation with a vast portfolio of products and services for the consumer, pharmaceutical, and medical device markets, knows this first-hand. The corporation’s Technology Services (TS) organization works across 65 workgroups to create anywhere from 10,000 to 12,000 statements of work (SOWs) and proposal documents each year.

dragged on the company’s productivity, and on the TS group’s ability to deliver business value. To accelerate the process of designing proposals and solutions for upcoming business requirements, the client wanted to build a Generative AI-based TS CoPilot platform that would automate responses by tapping into historical sources of knowledge, service, and application catalogs.

The client turned to Persistent as its trusted partner to build the GenAI-powered platform and streamline proposal and solution creation. The CoPilot platform taps into various data sources, including service catalogs, application and component inventories, and other knowledge sources. Using playbooks based on previous SOWs and proposals, the CoPilot leverages virtual agents powered by large language models (LLMs) to guide users in step-by-step journeys from business requirements to proposals. The CoPilot platform also interacts with predictive models to

estimate proposed solutions' timelines, personnel requirements, and costs. Using past solution diagrams and descriptions, the platform generates all this information for new business requirements using multi-modal LLMs.

Positive outcomes came quickly. Our collaborative solution, powered by GenAI, reduced human touchpoints in proposal creation by 70-80%, and accelerated proposal response time by an astounding 90%. In practical terms, these results mean that the corporation can capitalize quickly on opportunities that lead to growth and value. What’s more, from a technology perspective, our client’s disparate data sources and technology assets are now integrated into a single source of truth, which positions the company for even greater future success.

We were also responsible for product management, architectural guidance, and delivering required artifacts for each track. We took end-to-end ownership of 47 products across eight technology tracks: Storefront, SearchTech, MarTech, Fintech, SalesTech, OrderTech, Supply Chain Tech (including Nexus WMS), Infrastructure, and Platforms. We worked with the client to analyze and resolve the technical debt and ensured the smooth transition of 350+ engineering roles from the incumbent onshore teams spread across 60+ tracks.

Persistent stepped in to accelerate the client’s digital transformation journey, enabling it to save costs and unleash operational efficiencies. Given our expertise in Digital Engineering, we set up a dedicated Global Technology Center in India, assembling experienced and proven teams for feature development and product engineering. We leveraged the Google Cloud Platform native services to accelerate cloud enablement, infrastructure modernization, and data migration.

To contend with stagnant revenue growth and rising competition, our client wanted to optimize costs, transform its legacy monolithic applications, and improve inefficient end-to-end engineering processes. The company turned to use because of our ability to manage multiple IT-driven tracks quickly and simultaneously, including SupplierTech, Infrastructure and Platforms, MarTech, SearchTech, Fintech, SalesTech, OrderTech, Supply Chain Tech, and more.

Our wide-ranging collaboration with our client is driving new levels of success. During a three-year period, the company registered more than $70 million in cost savings, a 40% improvement in developer productivity, and an accelerationof new product releases from three months to just four weeks. Through this collaborative transformation, our client is more efficient and better aligned to handle whatever competitive and market dynamics come into play.

Global industry leaders understand the importance of Territory Management processes — ones that sellers utilize to prioritize and manage customers and prospects — in driving accurate sales, managing accounts, and ensuring sustainable growth. Our client, a top consumer electronics company and a globally renowned brand, previously relied on outdated legacy systems for territory and account data. This approach involved multiple manual processes and provided limited visibility into historical data for valuable insights and account planning. Consequently, this hindered overall system management, restricted territory planning and modeling capabilities, and ultimately impacted efficiency, productivity, and sales performance.

housed master data for accounts and sales coverage planning, eradicating data redundancy and manipulation. It was designed to enable audit logs on territories, accounts, and user assignments, with both automated and manual assignment functions available. With this innovative solution, users can exploit swiftly generated "what-if" scenarios for territory modeling using the Territory Planning tool while benefiting from reduced complexity in managing territory assignments.

Persistent partnered closely with the client to leverage Salesforce's Enterprise Territory Management, establishing a unified source of truth for sales territory and account data. The platform

As a result, the client experienced a remarkable surge in sales. By strategically aligning territories and allocating resources efficiently, the client could tap into new revenue streams and capitalize on growth opportunities. Additionally, streamlined processes and optimized resource allocation minimized overhead, driving down costs while maintaining high performance. Our solution didn't just improve the bottom line; it enhanced the productivity of the client's sales teams with clear territory assignments and efficient workflows. With better territory management, the client could offer more personalized and prompt service, strengthening customer loyalty and satisfaction.

procedures, documentation, and guidelines for the healthcare data platform team to follow.

We mapped business processes with digital workflows to create seamless user experiences, reduce turnaround times and improve operational efficiencies.

a strategic partner with extensive know-how in operationalising GenAI systems and data analytics expertise. AI and data are at the core of Persistent’s product engineering DNA, with accelerators to supercharge GenAI application development from the get-go, which made us the ideal partner for this client.

dragged on the company’s productivity, and on the TS group’s ability to deliver business value. To accelerate the process of designing proposals and solutions for upcoming business requirements, the client wanted to build a Generative AI-based TS Copilot platform that would automate responses by tapping into historical sources of knowledge, service, and application catalogs.

34th Annual Report 2024

Download Report