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In the past year, our domain experts and thought leaders worked with some of the world’s most recognizable brands and organizations to create new efficiencies, improve productivity and drive growth. Our clients view us as a trusted partner that can provide secure solutions for their most critical and strategic business challenges.
We are proud that our client engagements, no matter the industry, have meaningful human impact. Whether its ensuring loan disbursements to consumers within minutes, protecting credit card holders through pre-emptive fraud detection or enabling AI-driven clinical trial analyses of groundbreaking treatments that could benefit thousands, Persistent collaborates with clients to drive and engineer complex digital transformations. Leveraging our Digital Engineering expertise, we help
Empowering Digital Banking Through Cloud and Automation
clients envision and realize new digital realities for more secure processes, more convenient transactions and new revenue growth.
Delivered
Delivered the first digital product to market within six months
The Persistent Way is a path to client success and business value
We’re committed to our pursuit of working with clients to make life simpler, better and connected through The Persistent Way.
Neo banks, or digitally-born banks, design their banking services like pre-approved loans, single-click accounts and tap-and-transfer funds with an eye toward speed, convenience and enhanced customer experiences in an omnichannel environment. With no technical debt, neo banks want to pivot as quickly as possible to satisfy customer requirements.
Monument, a neo bank catering to the UK’s mass affluents, was looking for a strategic partner to launch integrated, faster and more seamless digital banking services powered by automation, the cloud and third-party SaaS (Software as a Service) services. Our decades of experience working with leading banks and Digital Engineering capabilities made us Monument’s trusted partner of choice to co-drive this transformation.
We started by creating a platform backed by Mambu, a cloud-based API-driven, SaaS platform for digital financial services. We built in rule-based process automation to streamline functions such as account openings, deposits and loan origination (including underwriting and Know Your Customer functions). We integrated third-party SaaS offerings for fin-crime checks (Trunarrative), direct debit setup and maintenance (Bottomline), valuations (PropertyData) and document management (S3). All of these services were designed for omnichannel experiences including via mobile app. A data lake on AWS supports report requirements, with an ETL layer that identifies tools to extract data from different source systems such as Mambu or Salesforce. We also leveraged a tool-driven automated framework to orchestrate quality assurance for faster releases. All of this provides Monument the ability to provide the kind of high-quality banking experiences that its customers desire.
Banking, Financial Services & Insurance
We wanted a solutions partner to help us bring Monument to life and it was evident from our discussions with the Persistent team that they not only had a very strong understanding of the banking ecosystem, but were willing to build a strong partnership with us from the get-go. As a result, we have built an integrated ecosystem and platform that not only supports Monument, but also has the potential to power other banks in the future and with a partner like Persistent, we can rapidly enable that.
Lowered
Lowered turnaround time for banking services such as loans, account openings and more
Ensured
Ensured compliance with digital proofs of audit trails
Steve Britain
Chief Operating Officer, Monument
Capturing New Business with Digital Transformation
Banking, Financial Services & Insurance
When a natural catastrophe strikes, the time to respond is critical for minimizing the loss to human lives and property. For a global claims management leader managing $18B+ insurance claims across 70 countries annually, response time is directly proportional to business growth.
Challenged by disparate claims systems across various lines of business resulting from multiple acquisitions, the claims management company selected Persistent as their strategic partner.
We developed a mobile application that would allow the client to decrease the amount of time from expecting damage from an event (such as flooding)
to deploying independent catastrophe adjusters on-site. This allowed the company to save time, effort and money and provide much-needed agility to accelerate the claims management process. We also worked with the client to deploy a collaboration-focused claims management system built on a unified data model that enabled the client to deliver best-in-class customer experience.
With improved efficiencies, the claims management leader was able to drive digital transformation and expedite claims settlements through a highly efficient virtual workforce that is well integrated with its claims management system. When another catastrophic event occurs, the company will be able to fulfill their customers’ needs more quickly and efficiently, giving those customers a new level of comfort during a difficult time.
$2 million
Generated
In new business
Influenced
$3 million
In new annual revenue
60%
Reduced the response
time to catastrophic
events by 60%
Healthcare & Life Sciences
Accelerating Decision-Making in Laboratories
Speed and accuracy are critical in lab research, but the sheer wealth of data and processes can be overwhelming for the clinicians, scientists and researchers who are working in new scientific frontiers. PerkinElmer, a leading provider of laboratory equipment for sample data analysis, wanted to launch an integrated solution to aid those stakeholders with automated workloads, and intelligent data sourcing analysis and report generation. It partnered with Persistent to develop an intelligent platform that abstracts data analysis and helps end users make more precise and faster decisions.
We mapped laboratory workflows end-to-end to understand opportunity areas for automation and the application of AI and Machine Learning. This helped us build enhanced compliance and accountability with data trails. The platform is backed by a portfolio of separation chemistries and solutions that offer laboratories an efficient workflow experience – bringing the same smart technology we use in everyday life into the laboratory environment for the betterment of all.
Customer experience and agility to continuously innovate on software solutions is fundamental to our business. With Persistent, we are able to truly excel and strengthen our leadership position and build a partnership that I anticipate will continue to grow across our business.
Suneet Chadha
Chief Product Officer, PerkinElmer
Enables
Enables users to efficiently control instruments, process data and generate results
Connects
Connects multiple instruments with cloud enablement and mobile platform access
Offers
Offers intuitive and easy-to-use instrument software with built-in intelligence
With our three decades of experience working with leading life sciences firms to leverage digital technologies for meaningful impact, Persistent worked with scientists at PerkinElmer to design the Gas Chromatography solution (GC 2400™ Platform) and build a chromatography data system to optimize workflow management and minimize human errors.
Provides
Provides mobility to the user through a tablet interface that can control multiple instruments
Drives
Drives excellence across Gas Chromatography laboratory equipment with data and AI/ML as the core
Reduces
Reduces laboratory complexity to minimize errors
Streamlining Drug Discovery and Clinical Trials
Clinical trials are rays of hope for patients with life-threatening and debilitating conditions, leading to new medicines and better interventions. However, due to complex infrastructure, standalone applications, and siloed data lakes that pose scalability and reliability challenges, clinical trials are complex and time-consuming.
Our client – the world’s second-largest clinical research organization (CRO) — wanted to improve the turnaround time of clinical trials and ensure faster time to market for new drugs. Our client’s legacy systems hindered interoperability across applications and data, requiring multiple interfaces and substantial manual effort to execute workloads.
Persistent’s digital engineers worked with domain experts to map the client’s current application landscape and identify opportunity areas for automation. We developed technical design documents to build new services in MuleSoft, an automation platform, with improved architecture and design. Our integration platform supports data management to promote automated transformation lookups. We also developed a messaging solution that leveraged Kafka streams and a DevOps pipeline to manage a deployment model based on Runtime Fabric, a container-based service that provides an environment for all client-managed infrastructure. By working together, we accelerated the company’s clinical trials, which could potentially impact an untold number of patients in need of life-saving medicines and therapies.
150+
New services created with 10 digital applications
Faster
Faster turnaround times with reduced data latency
50%
Reduction in interfaces
for simplified workflows
Healthcare & Life Sciences
Given the pressure to accelerate time to value, the client wanted to digitally transform its legacy systems with a nimble, automated and integrated platform that orchestrated data, applications and workloads.
Software, Hi-Tech & Emerging Industries
Reduced Infrastructure Costs for Enhanced Loyalty Management
Just one engaged stakeholder — be it an employee, a sales leader or a channel partner — can make an exceptional impact. Our client helps Fortune 500 companies keep their stakeholders engaged with bespoke products focused on performance based incentives, rewards and recognition programs.
We’ve been the company’s strategic Digital Engineering partner since 2013. We helped optimize its IT spending with an API-first architecture, backed by Azure-native capabilities, and the latest technologies such as .NET6.0, React and Next.JS. We allowed the client to save incrementally on infrastructure costs, capital that could be dedicated to new product development suited to customer needs. We also freed up resource bandwidth so staff could focus on more value added tasks. The client was able to reduce turnaround times for new products and enable advanced collaboration with its customers to further align their products with their objectives.
scalable, agile and flexible cloud-based SaaS-enabled platform that could accelerate the adoption of new technologies, without undue pressures on IT budgets or resources. It would also ensure that the company’s clients were able to serve their stakeholders with the most engaging programs possible.
We rely on Persistent for some forward looking thinking in the areas of advancing technology they have so many experts in so many areas that they can bring to bear on problems we may have…. In this increasingly connected world, choosing great partners is paramount. With Persistent, we believe we have one. Working with Persistent has permitted us to do more do it faster and maintain the highest levels of quality.
Fred Sammet
Chief Information Officer, One10
The client operated with a traditional software licensing approach, deploying and customizing multiple software versions on-premises to design products for fostering loyalty and engagement. This approach, however, hindered scale and was untenable long-term in terms of managing operating costs and providing the IT resources required to respond to changing customer needs. It was time to modernize the client’s legacy IT landscape with a scalable, agile and flexible cloud-based SaaS-enabled platform that could accelerate the adoption of new technologies, without undue pressures on IT budgets or resources. It would also ensure that the company’s clients were able to serve their stakeholders with the most engaging programs possible.
55%
Reduction on infrastructure OpEx
89%
Improvement in
Net Promoter Score
25%
Delivered 25% y-o-y growth for end-customers with improved stakeholder engagement
Software, Hi-Tech & Emerging Industries
Enabling Cloud Migration for US-Based Financial Services Provider
Financial services providers are focused on modernizing their IT landscape to drive agility in scale and product development, reach new clients and ultimately grow their revenue base. Our client, one of the largest US-based providers, serves 100 million customers globally with tax filing, money management, credit eligibility and account offerings through automated, easy-to-use financial products. It was looking to scale up and innovate its product portfolio, but its legacy IT systems hosted on a traditional data infrastructure were holding it back. The client needed to modernize and accelerate time to market, as well as equip its product engineering teams with current technology capabilities to drive innovation at scale and speed.
We ran Amazon CloudWatch to help them monitor application performance and security benchmarks and enabled a reporting dashboard to analyze data and glean business-critical insights. Working with the client in this three-pronged plan, we automated the client’s infrastructure provisioning end-to-end, with a DevSecOps-enabled approach that prioritized application security with each new update. What’s more, all of this was accomplished with zero downtime, so the provider’s clients never experienced any interruptions in services.
70+
Applications to AWS with zero downtime
Reduced
Reduced infrastructure costs by decommissioning of on-premises data center
Improved
Improved time to market and enhanced ability to innovate
The provider turned to Persistent to co-drive digital transformation by moving 70+ enterprise-critical applications to AWS. Persistent regularly partners with AWS to help enterprises migrate to cloud, streamlining business priorities with cloud-native capabilities.
In the second phase, we migrated these cloud-ready applications to AWS with the required tests for application performance and security. We also deployed capabilities such as CodePipeline and CodeBuild to help the client’s engineering teams reduce time to market. In the third phase, we focused on containerization to help the client deploy cloud-native changes/upgrades to applications.
We devised a three-pronged approach to help the client move to the cloud. In the first phase, we assessed the current application landscape and evaluated the operational relevance of each application. This helped us identify applications that had to be re-factored to a cloud environment to optimally utilize cloud benefits, while always keeping security and compliance requirements in view.
Migrated
Accelerating Clinical Trial Approvals for Positive Patient Outcomes
Software, Hi-Tech & Emerging Industries
Approvals play a crucial role in determining time-to-market in the development of life-saving medicines that could benefit a wide range of patient populations. When clinical trial data results are housed in scattered data silos, approvals are delayed, slowing the entire development process.
Persistent leveraged the power of AWS to create a robust data lake for a leading US-based biotechnology company, helping them to save time and costs in developing new medicines. As the client wanted to access critical data from more than 200 trial programs, the solution was designed to ingest, process, store and analyze the client's structured and unstructured data using several AWS-managed services. The AWS architecture helped streamline the data ingestion process, enabling Persistent to move an extensive volume of data quickly and easily from the source system into the client's data lake built on Amazon Simple Storage Service (Amazon S3).
Performing ad-hoc analysis is critical for new drug development. Persistent used AWS Database Migration Service (AWS DMS) to help researchers and scientists access ready-to-use data integrated from various external sources and developed an advanced analytics platform using AWS Athena and RedShift spectrum services. The platform provided an easy, secure and cost-effective method to integrate the existing research data lake and advanced analytics data mart, enabling the client to make quicker and better informed decisions that ultimately impact patients’ lives.
Enables data access to more than
200
Clinical trials
20 – 30%
Client can now locate
20% – 30% of earlier
missing data.
Protecting and Supporting Children and Families
Software, Hi-Tech & Emerging Industries
For parents, nothing is more important than the well-being of their children. With millions of children under 18 years of age being raised by single mothers, the client wanted to facilitate a self-service, on-demand model to provide the kind of consistent and readily available support that custodial parents require. Challenged by aging legacy IT, outdated hardware and complex infrastructure, the client wanted to improve its agility and ensure that support was provided as swiftly as possible.
The client searched for a trusted partner with a clear understanding of the critical and time-sensitive nature of its services. Modernizing its support delivery required migrating legacy Unix workloads to the Azure Cloud. Our partner Microsoft reached out to DataGlove, now part of Persistent, based on its broad Azure expertise and experience leading legacy migration and modernization projects for various clients.
This was followed by an applications assessment to identify compatibility and migration methods needed for a successful Azure Cloud migration. We also assessed on-prem DB2 databases and built an Azure cloud migration roadmap, which the team followed as it successfully re-platformed workloads. We continue to support the client in its mission to protect children, as our team is currently providing application support and enhancement on the client’s cloud as a managed service delivery.
Achieve
Achieve significant cost savings
Moving to Azure Cloud helped the client:
Reduce
Reduce operational complexities
Enable
Enable scale-on-demand
Create
Create higher levels of agility in response to changing business needs
The Persistent team performed a discovery of the customer environment and built a detailed inventory and configuration report on the Unix-based custom and COTS applications.
Intelligent Automation
Accelerating Early-Stage Lung Cancer Detection with AI and ML
Lung cancer is the leading cause of cancer-related death worldwide, affecting almost 400 lives per day in the US alone. However, one commonality among all cancer survivors is early stage detection. It can mean all the difference in determining the best treatment options and providing better chances of survival.
per patient. Manual analysis was time-consuming, leading to delayed cancer detection and other negative impacts. Persistent helped LungLife AI in its mission by developing a deep learning-based segmentation model. While this was done for accurate probe detection, the classification of cells was done through rapid analysis of detected probes.
We deployed annotation tools to ensure enhanced model accuracy of microscopic images and developed UI-based solutions to help LungLife AI with efficient cell verification and classification. Persistent’s ML algorithm helped LungLife AI accelerate analysis time, improve accuracy rates and assist with early lung cancer detection among patients.
Today it is possible to significantly impact patient outcomes and clinical decision-making by detecting lung cancer in the early stage with AI and ML, thanks to LungLife AI, an American diagnostics company focused on lung cancer detection.
It was challenging for LungLife AI to analyze massive volumes of data of up to 15,000 microscopic images
Having the opportunity to work with Persistent Systems on developing a machine learning algorithm to help us with our studies and understand the biology behind this disease has really spearheaded this effort and it's really accelerated our work here.
Paul Pagano
CEO, LungLife AI
70%
Reduction in analysis time, or time to test result
62%
Reduction in false detection of Circulating Tumor Cell (CTC)
Salesforce
Enhancing Customer Experiences for Content Creators
Customer experience is critical in digital commerce to build brand equity and user loyalty. A leading provider of tools and solutions for video and audio creators was looking to enhance experiences by making customer journeys seamless, from product discovery to delivery. The company wanted to provide a cart-like experience for customers and customize recommendations based on customer data and historical buying preferences. With these features, the client wanted to minimize decision fatigue and provide content creators with product choices best aligned to their creative needs.
promotions, payment gateways, checkout and more. The platform supported a 360-degree view of customer data with integrated processes to aid in guided selling. With flexible configurations, such as multi-storefronts, multi-language translations and multi-currencies, the Persistent team was able to simplify processes, personalize buying experiences and drive revenue conversions. Working with our client, we’ve helped countless content creators get the tools they need to enable their artistic and creative visions.
Increase
Increase in strategic revenue
Accelerated
Accelerated time to market for new products with SKUs
Persistent worked with the company to visualize a platform for scalable, reliable omnichannel customer experiences. We leveraged Salesforce Commerce Cloud and Community Cloud to architect a new responsive user interface across touchpoints with commerce functionalities such as storefronts, product bundles,
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33rd Annual Report, 2023
25%
Reduction in customer service channels such as phone/e-mails
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33rd Annual Report, 2023
Banking, Financial Services & Insurance
Healthcare & Life Sciences
Software, Hi-Tech & Emerging Industries
Software, Hi-Tech & Emerging Industries
Software, Hi-Tech & Emerging Industries
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FY23 Performance Highlights
Digital Engineering Leadership
Environmental, Social and Governance
Persistent Foundation
Persistent University
Awards and Analyst Recognitions
Engineering Client Success
Our Partner Ecosystem
Innovation
The Persistent Way Forward
Home
FY23 Performance Highlights
Digital Engineering Leadership
Environmental, Social and Governance
Persistent Foundation
Persistent University
Awards and Analyst Recognitions
Engineering Client Success
Our Partner Ecosystem
Innovation
The Persistent Way Forward
