Delivering Digital Engineering Leadership

350+

Clients in 21 countries

Of the top 30 technology majors

Of the top 10 healthcare companies

Of the 10 largest global banks

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We charted our path to $1 billion in revenue through unmatched Digital Engineering leadership, using innovation to break down barriers and deliver value to our clients. In every engagement, we demonstrate that we possess the best combination of software engineering and digital transformation expertise, backed by our talented people, our groundbreaking partnerships and 30+ years working with technology.

Independent Software Vendors (ISVs) select Persistent as their trusted partner to optimize operations while continuing to innovate on product development. We serve 16 of the top 20 software companies and have been involved in the engineering of more than 5,500 product releases from ISVs in the past five years.

Enterprises across vertical industries turn to us to develop new digital services and use cases in banking, insurance, healthcare, life sciences and more. We bring our software-driven perspective, talent and experience to each engagement, with a vested interest in collaborating with a company to engineer success and deliver value. We also have an inherent ability to pivot to overcome roadblocks, a focus on customer service and proprietary Digital Engineering IP that accelerates time to value.

Persistent defined, pioneered and continues to advance modern Digital Engineering across industries, ISVs and the entire product development value chain, with the skills and momentum to maintain our leadership position far into the future.

Engineering Growth for Our People

People are the heart of any great business — and a company thrives when it encourages its employees to continuously grow, achieve their goals and aspire to greatness.

2,132

Employees

30.8%

Of our workforce are women

North & Central America

This is one of our core beliefs, and it was a key driver of our success this past year. When our employees feel inspired to apply not only their acquired technical and business knowledge but also their unique skills and abilities to their work, our clients reap the rewards — generating results that ultimately have real human impact for consumers, communities and society at large.

We’ve established the kind of environment that engenders trust and collaboration between our people, our growing roster of global clients and our expanding partner ecosystem, all focused on delivering innovation, service delivery excellence and positive outcomes. It’s one reason why we’ve been able to attract and hire more than 4,000 employees this past year (a 23% year-over-year

Through our people, we have a rock-solid foundation that will propel us beyond this year’s $1 billion revenue achievement toward even greater future success. As we celebrate last year’s milestones and move into the next phase of our Digital Engineering leadership, we’re looking ahead with a commitment to be the most valued provider, partner and employer for those pursuing meaningful growth, both personal and professional, in the era of digital transformation.

We will deliver on this promise by inspiring our employees to lead by example, with a desire to always innovate, recognize success, embrace new challenges, celebrate differences and create meaningful connections with our clients, partners and one another.

That’s engineering growth for our people through The Persistent Way.

Europe

377

Employees

India

20,206

Employees

Rest of the world

174

Employees

23%

Overall increase in global headcount from FY 22

Message from the Chief People Officer

Persistent has always been a people-oriented organization, focused on engineering success and delivering value through our human capital. Our innovative technology point of view and leadership, coupled with our people’s strong convictions to execute, has produced rich dividends over the years.

As Chief People Officer, I’ve witnessed firsthand how The Persistent Way inspires our workforce to excel through the application of their unique skills to company operations and client projects. The last few years presented our team with new types of challenges. While the world was dealing with the pandemic and the Great Resignation across the technology sector, Persistent experienced stellar growth in terms of revenue as well as our overall global workforce. While growth is always our company’s goal, we wanted...

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MyLife@Persistent

Physical Well-Being

Wellness Talks Health Program Annual Health Checkup Persistent Run One-on-One Sessions Yoga Day

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Social Well-Being

Hakuna Matata Pulse Art Fest Voice of Persistent Communities Clusters Milestone Celebrations

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Emotional Well-Being

One-on-One Counseling Sessions Vibrant Minds Workshops to help employees handle various phases of life, covering topics like parenting, belief systems, and relationships.

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Financial Well-Being

Make your Money Work Webinars and discussions on financial topics such as savings, investments, and wealth management.

Delivering Value Through Our Culture

Our tremendous growth during the past three years is even more extraordinary considering we’ve only recently emerged from a global pandemic. It forced all companies to contend with a massive pivot to hybrid working models, waves of attrition, and disrupted business models. All of this created a massive impact on corporate cultures everywhere, including Persistent.

As we often do at Persistent, we decided to take advantage of this disruption to take a deep introspective look at our company’s culture, what makes it unique, and how we can ensure that all our 22,750+ employees around the world, feel a connection to it. We commenced an internal Culture

Craft our future-purpose statement, aligning veteran employees and new joiners, and local and international cultures.

Create a high degree of pride and sense of belonging among our team.

Adapt to the global nature of our business, ensuring that all team members feel included no matter their nationality, age, grade, or seniority.

Improve Persistent’s current culture, creating a psychologically safe environment where all employees want to belong.

Initiative, working with industry thought-leader Martin Lindstrom, focused on several objectives:

As part of this initiative, we interviewed more than 30 clients and partners to get their views of Persistent’s global culture, as well as a cross section of more than 130 employees in face-to-face conversations. The goal was to surface various insights about how we could elevate Persistent’s core culture and make it one of the most admired in the industry. The discoveries from that exercise led to three action-oriented internal workshops featuring more than 150 Persistent employees who worked together to define what actions the company should take, and how the impact could be delivered across the workforce. The common theme that emerged was clear — growth. Not just growth for the company, but personal and

professional growth that could, in turn, engender growth for all our clients, partners and stakeholders.

This is only the beginning of our intent to deliver value through our culture. Moving into this year, we’re developing several priority workstreams that will continue our focus on culture enhancements, as well as other Diversity, Equity, Inclusion and Belonging initiatives. The work of the past year provides us with a strong foundation to continue companywide conversations on the importance of culture in creating a global team committed to growth for themselves and each other.

increase), creating a workforce of 22,750+ talented individuals focused on creating value together.

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33rd Annual Report, 2023

Culture Workshop held in London, UK

Gurugram

Poland

London

New Jersey

Ahmedabad

Indore

Bengaluru

Persistent is committed to maintaining data security, privacy, governance and transparency in all of our client engagements. Our new Generative AI offerings are built on five foundational Responsible AI principles:

Responsible AI Principles

Accountability

Ensure that use cases are fair and free of errors and bias

Reproducibility

Build solutions that produce consistent results from the same data sets

Transparency

Enable thorough explanations of Generative AI models and outcomes

Security

Build guardrails that protect data and detect the introduction of errors

Privacy

Secure proprietary and personal data from data models

Our GenAI Offerings

We've created a suite of Generative AI offerings and solutions to enable clients to bring the power of Generative AI to their businesses. The platform-agnostic suite, built on top of Persistent’s curated partner ecosystem, allows enterprises to safely adopt Generative AI while preventing data leakage and protecting their IP.

Our suite is predictable, while also understanding business context and data to ensure seamless integration with existing processes and applications. The suite includes solutions for AI-led software engineering and legacy modernization, as well as next-generation AI-powered digital assistants that can quickly build process efficiency with integration to data systems.

Persistent has created foundational building blocks that can power vertical solutions and use cases in Healthcare and Life Sciences, Banking, Financial Services, Insurance, ISVs, Hi-Tech firms and emerging verticals:

Custom Solutions

A GenAI-powered Smart Virtual Assistant delivering outcomes across on-demand business intelligence, omnichannel experience and customer service

Cohort statistics for clinical trials by paraphrasing medical EHR text

Transforming natural language instructions to a cloud-agnostic infrastructure setup

Legacy test case migration and test case conversion to new frameworks

AI-powered Pair Programmer within IDE and delivering millisecond performance

Legacy codebase migration, code documentation and framework version upgrade

Harmonizing disparate data/software sources by intelligently integrating code

We help clients navigate the complexity of Generative AI.

The Persistent Advantage

Digital Engineering Leadership

Software is core to our business and Generative AI allows us to extend our unmatched software engineering leadership into new Generative AI engagements. We work with clients across industries to use the technology to turbocharge software development, employee and customer services, and workplace processes.

AI Requires Data, and We’re Data Experts

Our company’s beginnings are rooted in data systems. With decades of experience, we are the ideal partner for companies looking to utilize Generative AI through connections to a variety of enterprise data sets for scalable solutions that adhere to all security, privacy and governance requirements.

Deep Domain Knowledge

We work with premier brands across financial services, life sciences and software. Working with our clients, we apply our industry expertise to develop Generative AI use cases to harness new data insights, create industry buyer personas, test new models, and provide employee and customer-facing digital agents.

IP, Accelerators and Investments

We’re ambitious about the efficiencies, outcomes and value that Generative AI can generate for clients. It’s reflected in our ongoing IP investments, our extensive staff training on partner platforms, and our suite of Generative AI accelerators to improve workforce productivity, streamline app modernization and accelerate software engineering.

We have been working with transformer models for more than two years and in the GenAI space since the end of last year, building our capabilities, accelerators and client engagements. Our mission is to leverage GenAI across four major solution themes to deliver value to our clients.

Our GenAI Mission

Re-imagining Digital Engineering powered by AI

Boosting every stage of software engineering with GenAI — design, coding, testing, infrastructure, documentation and maintenance

Turbo-charging legacy modernization

Assisting in understanding legacy code, creating missing documentation and generating the modern application code

Vertical solutions powered by GenAI

Workflows in mission-critical vertical use cases transformed to be more productive, intuitive, and engaging with GenAI models

Democratizing enterprise data and insights

Conversational interfaces enable insights across enterprise data and systems of records without needing to write code or pre-canned dashboards. Moving from search results to answers and agents that perform actions via simple natural language commands.

Unleashing the Power of Generative AI

Generative AI (GenAI) presents a significant opportunity to transform the way we engage with our customers today and far into the future. With our Digital Engineering leadership and deep experience with data and systems, we are at the forefront of developing secure Generative AI solutions that drive client value and growth. Our expertise with global AI partners — Microsoft, AWS, Google, IBM and Salesforce — combined with our deep domain knowledge uniquely positions us to serve as a trusted strategic advisor for Generative AI deployments.

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33rd Annual Report, 2023

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FY23 Performance Highlights

Digital Engineering Leadership

Environmental, Social and Governance

Persistent Foundation

Persistent University

Awards and Analyst Recognitions

Engineering Client Success

Our Partner Ecosystem

Innovation

The Persistent Way Forward

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FY23 Performance Highlights

Digital Engineering Leadership

Environmental, Social and Governance

Persistent Foundation

Persistent University

Awards and Analyst Recognitions

Engineering Client Success

Our Partner Ecosystem

Innovation

The Persistent Way Forward

Home

Download Report

33rd Annual Report, 2023

For more information, visit: https://www.persistent.com/services/generative-ai/