Delivering Value Through Innovation

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We lean on Design Thinking when we engage with clients for Digital Engineering, leveraging our ExtenSURE platform for a data-driven approach across all phases of enterprise modernization, including application portfolio rationalization, cloud readiness assessments, modernization planning and DevSecOps automation.

Our multicloud investments with hyperscalers and our dedicated cloud business units allow us to bring competencies, specializations and operational rigor into clients’ cloud migration and optimization projects. We help clients build on those cloud investments by assessing their security readiness, integrating and managing disparate security solutions, and providing guidance on strengthening their overall security resilience and recovery plans.

Engineering Delivery Excellence for Our Clients

Message from the CTO

It’s a thrilling time to be in technology, and I’m proud to lead the CTO office team that works tirelessly to keep Persistent and our clients ahead of the latest technology trends.

We study new and emerging technologies in software engineering, product development, intelligent automation and AI, cybersecurity and cloud and determine how they can be applied to improve our clients’ operations and accelerate their digital transformation. We also look at how these technologies can be leveraged within our own solutions, internal processes and workflows so our portfolio remains cuttingedge and focused on client growth.

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We bring our innovation heritage into every client engagement and tailor it to the culture and goals of each customer so they can apply the power of our IP and R&D to their business challenges for maximum benefit.

This past year we engaged with clients on cybersecurity as they worked to build...

At Persistent, our innovation shines through in many ways — and always with client success as the focus

We create software-driven industry-specific use cases ranging from creating new customer experiences and digital services in personal and commercial banking, to digital lab operations in life sciences to clinical trial analyses in healthcare.

Each digital transformation has its unique challenges. Persistent, with its engineering-first, client-centric mindset, helps enterprises navigate these challenges and unlock their digital potential. Our product engineering DNA enables us to continuously innovate on our clients’ behalf to create bespoke, future-ready products that deliver unique business value.

Over the last 12 months, our client satisfaction has significantly improved to achieve an industry-best Net Promoter Score of 52, with a phenomenal response rate of 70%. These metrics demonstrate the ongoing service delivery value that we bring to our client engagements, and that we’re committed to maintaining and exceeding clients’ needs in the future.

80%

Improvement in response rates

27%

Improvement in Net Promoter Score

Delivering predictability and engineering excellence is a way of life for every engineer at Persistent. Our investments in various engineering frameworks and platforms, embedding technology through our delivery life cycle, a robust learning and development engine and our partnerships have resulted in great software products and business outcomes for our clients.

Merlyn Mathew Head, Delivery Excellence and Talent Management

Generative AI The Persistent Way

Generative AI is a technology that has captured the zeitgeist of the current market — it seems to be everywhere. Generative AI’s ability to create text, images and other media which are indistinguishable from human-created material is prompting enterprises and ISVs to consider how to apply the technology for cost savings, enhanced productivity and revenue growth.

Companies diving head-first into this new trend are already encountering challenges. Many enterprises lack the technical know how to take advantage of the technology, or don’t know how to build viable use cases. Others are quickly realizing that there are daunting security and data privacy issues that must be addressed when utilizing Large Language Models such as Generative AI. Still others don’t understand how the technology can be right-sized and scaled for their business to make it cost-effective and sustainable over the long term.

With our software experience, industry domain expertise and extensive partnerships with the market’s AI powerhouses, Generative AI presents Persistent with an opportunity to extend our unmatched software engineering leadership into new client engagements. We’re proactive and ambitious about Generative AI’s future, not only for enhancing our own processes and capabilities, but for addressing clients’ most pressing business challenges as well.

We’ve created a dedicated strike team that is working with our major AI partners — AWS, Google, IBM, Microsoft and Salesforce — to create unique Generative AI IP, accelerators and solutions that can be applied across industries. Through this work, we’ve built out a portfolio of Generative AI offerings that include our WingMate suite to turbocharge software engineering and product development, enterprise digital assistants for areas such as HR, and workplace productivity and industry-specific solutions.

Persistent is building on its data heritage to further enhance our extensive AI experience and create personalized Generative AI client solutions. We have partnerships with dominant AI players, ongoing investments and staff training, a suite of accelerators, and industry-focused use cases for financial services, healthcare and life sciences. Most importantly, we're committed to maintaining data security, privacy, governance and transparency in all of our client engagements. All this activity gives us confidence in our ability to quickly emerge as one of the vanguards in the Generative AI solutions market.

Today, every Customer is asking us about Generative AI. Persistent continues to make strategic investments in this technology, giving us market-leading positioning. Our innovative enterprise-grade Generative AI offerings are making substantial impact and every customer conversation is unlocking new possibilities, breathing life into creativity, and driving unparalleled progress. Despite all the hype, we ensure that we stick to our Responsible AI strategy and build these solutions with world-class security and privacy.

Dattaraj Rao Chief Data Scientist

Cybersecurity, Resiliency and Recovery

Businesses today orchestrate their operations and IT systems across distributed, integrated and multi-partner ecosystems, increasing their threat exposure. Cybersecurity must be an organization-wide strategic mandate to have real business impact, with zero-trust architectures and application-embedded security modules. However, to be truly prepared, enterprises must match a cybersecurity plan with a culture of cyber resiliency and recovery, establishing remediation and recovery processes in case of an attack or data breach.

Without a comprehensive plan for managing cybersecurity, most companies invest in heterogeneous sets of tools and isolated point solutions that are costly to purchase, difficult to integrate, time-consuming to manage and ultimately ineffective at providing the necessary resiliency and recovery. Hence it is extremely critical to take a holistic view and make strategic investments to acquire the best protection, increase defensive capability, and implement an assured recovery solution.

Enterprises need to reduce the complexity of their security profile with holistic solutions that are manageable and cost-effective. Security platforms must be properly configured and tightly integrated to protect infrastructure, data and systems at all potential points of attack. Companies must leverage predictive analytics to look beyond traditional reactive security methods and alerts to a more proactive posture. Organizations also must create and test a complete

The Persistent Way is built on 30 years of experience as a trusted partner for enterprises and ISVs in engineering secure software solutions. We’ve developed comprehensive cyber resilience and recovery programs, based on our own robust internal security practices, that can update or improve clients’ older technology, reduce the number of security tools in use, and enhance their existing security ecosystems. We proactively assess clients’ cybersecurity plans against sophisticated threats and update them with forward-looking, strategic controls to preempt risks. Our approach is backed by more than 60 alliances across seven leading cybersecurity providers such as IBM, Microsoft, AWS and ZScaler. Our team of 800-plus cybersecurity experts conducted more than 300 engagements this year across identity access management, cloud and infrastructure security and data security.

We help organizations as they work to prepare for potential cyberattacks and improve their security outcomes with smart investments, innovative thinking and experienced guidance.

As technology continues to evolve around Cloud, Hybrid Workspace and borderless networks, so does the need for every enterprise to focus on proactive threat-hunting and adapt advanced technologies to enhance real-time incident response and remediation capabilities. At Persistent, we have taken the necessary steps to strengthen our Cyber Resilience approach with best of technologies for proactive defense. What’s more, our robust policies, employee awareness programs and detailed incident response playbook add to our preparedness for navigating any cybersecurity threat and providing required assurance to all our stakeholders.

Debashis Singh Chief Information Officer

incident response and recovery plan in the unfortunate case that a cyberattack is successful.

Leadership in Cloud

Cloud has become the foundation of digital transformation. It provides modern businesses with levels of flexibility, efficiency, scalability and security that traditional physical IT infrastructure simply can’t and that clients require to grow, particularly in uncertain economic times.

Although cloud provides greater degrees of flexibility, it is not without complexity on multiple levels. There’s the matter of cloud choice: Deciding whether to move from private cloud to hybrid or multi-cloud environments, selecting which applications and data should be migrated and modernized, and determining the best way to deploy and optimize cloud are major decisions facing enterprises. Then there are complexities related to cloud implementation at scale and ongoing management, both of which require experience with software engineering and software-based infrastructure, skills that many enterprises don’t possess. In addition, securing cloud environments 24/7 against an onslaught of new and existing threats is a massive undertaking that must cover all cloud services.

With all these complexities, moving to cloud demands collaborating with a trusted partner to develop a strategic long-term vision. Any cloud initiative must align with a company’s strategic priorities, such as improving scale and availability, enhancing customer service with new cloud-based services, increased organizational agility and boosting innovation investments to take advantage of other technology trends in analytics, Generative AI and Machine Learning.

business goals. We meet enterprises wherever they are in their transformation journeys and work together to architect and implement cloud migration and modernization strategies. We’ve capitalized on our recent acquisitions (DataGlove and Media Agility) to provide best-in-class engineering, industry-leading IP assets and accelerators, specialized multi-cloud expertise and deep domain knowledge. We leverage our deep partnerships with the market’s leading hyperscalers — AWS, Google, IBM, and Microsoft — to attract and serve clients across geographies and vertical industries.

Our longstanding reputation in the marketplace gives us a distinct advantage, unlike any other provider in our sector. It’s one reason we can recruit the world’s best engineering talent. We have more than 10,000 skilled professionals with top certifications across the leading cloud platforms to engineer and drive transformation and growth for our clients.

This past year, Persistent solidified its position as a trusted transformational partner for cloud, with a substantial number of clients engaging us to accelerate their cloud migrations and modernization. Our engineering DNA continues to provide us with a competitive edge through our ability to optimize operations and create business value utilizing our IP, assets and accelerators. Through our partnerships and enhanced collaboration with hyperscalers, we have been recognized by third-party analysts for our cloud transformation capabilities, underscoring our commitment to excellence.

Nitha Puthran Senior Vice President, Cloud, Infrastructure & Security

Leading enterprises and global brands depend on The Persistent Way to navigate cloud complexity, leverage cloud for competitive advantage and achieve their IT and

Our Poland location

Persistent IP

Speed and time-to-market are critical success factors for our clients, and Persistent is constantly developing IP to help clients accelerate cloud migration, enterprise modernization and product development initiatives. Every client engagement for us is an opportunity to leverage our software engineering expertise, collaborate with our clients and create new IP that can have an impact across our customer base.

We provide an extensive catalog of hundreds of Frameworks and Accelerators that our experts leverage in client engagements to speed delivery and uncover value across all our service lines, technologies and industries. Offerings include

Clients leverage our Frameworks and Accelerators to grow revenue streams, reduce cost and operating expenses, enhance productivity and achieve accelerated ROI, and are a prime example of how we engineer success and deliver value to our clients every day.

Frameworks & Accelerators

cloud migration and orchestration offerings with our hyperscaler partners, data and analytics frameworks for gaining new insights from vast data repositories, and a wide range of use cases across banking, insurance, healthcare, life sciences and other industries.

When making technology choices, enterprises and ISVs often turn to Persistent, with our decades of experience, for guidance on which technologies, products and providers are best suited for their strategic goals and IT initiatives. This past year, we leveraged our vast expertise in the software vendor landscape to launch the Persistent Marketplace, a live repository of tested and ready-to-use APIs, products, solutions, accelerators, automations, tools and more.

Available through our website, consumers can search, discover and purchase digital assets to

drive business transformation, and developers can find the right API to build new applications and innovations. In addition, partners and publishers can work with Persistent to publish their digital assets on the marketplace and reach new customer segments and vertical industries.

The Persistent Marketplace demonstrates how clients view Persistent as a trusted partner that can guide them to make the best technology and business choices as they work to grow their business.

Persistent Marketplace

Digital Innovation Labs

Applied innovation, where teams of industry, technology and design experts work together to locate and capitalize on potential digital initiatives, is one way that Persistent engineers success for our clients. Our Digital Innovation Labs allows our clients to take advantage of this approach for their own benefit, utilizing our innovation frameworks and deep technology expertise to accelerate their digital transformation journeys.

We collaborate with our customers to develop new solutions and build prototypes in engineering lab

settings and workshops, leveraging frameworks focused on rapid prototyping, hackathons and technology research. With our Innovation as a Service offering, customers create innovative experiments tailored to their product, company and industry. Through our Accelerated Research and Emerging Technology service, clients leverage Persistent’s 30+ years of engineering experience to tap into our collective expertise and extend their own R&D initiatives.

Our Engineering Excellence framework enables delivery teams to adapt to an everchanging technology landscape. We leverage delivery best practices, such as DevOps, continuous integration continuous delivery, hyper-automation, cloud, cybersecurity and observability as pillars to drive complex projects. The framework also helps Persistent teams add significant value to client’s software and Digital Engineering practices, while reducing costs and improving time to market. The strides made by our CTO team and our technology partners come to fruition through our engineering excellence framework that seamlessly implements these solutions for our clients.

Message from the CIO

It’s a thrilling time to be in technology, and I’m proud to lead the CTO office team that works tirelessly to keep Persistent and our clients ahead of the latest technology trends.

Businesses today orchestrate their operations and IT systems across distributed, integrated and multi-partner ecosystems, increasing their threat exposure. Cybersecurity must be an organization-wide strategic mandate to have real business impact with zero-trust architectures and application-embedded security modules. However, to be truly prepared, enterprises must match a cybersecurity plan with a culture of cyber resiliency and recovery, establishing remediation and recovery processes in case of an attack or data breach.

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33rd Annual Report, 2023

We take these products to our clients with a model that pivots on delivery predictability, engineering excellence and ensuring client satisfaction. We offer our clients end-to-end visibility into project progression, embedding risk governance, metrics management, and audits and reviews across the delivery fabric. Enabling this is PiQ (Persistent Integrated Quality platform), an in-house SaaS-based platform to proactively track project health, manage risks and dependencies, and gauge client satisfaction at every stage of the delivery lifecycle.

The Persistent Intelligent Quality Management System (PiQMS) brings three decades of product engineering expertise to a few keystrokes, helping our developers work smarter, faster and better. We cross-pollinate resources across projects per capabilities and business requirements and continue standardizing evolving best practices.

We continue to invest in our people, methodologies, tools and accelerators so clients can navigate cloud complexities and harness the benefits of our deep cloud expertise, with capabilities in every aspect of cloud development, migration, modernization and operations.

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33rd Annual Report, 2023

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FY23 Performance Highlights

Digital Engineering Leadership

Environmental, Social and Governance

Persistent Foundation

Persistent University

Awards and Analyst Recognitions

Engineering Client Success

Our Partner Ecosystem

Innovation

The Persistent Way Forward

Home

FY23 Performance Highlights

Digital Engineering Leadership

Environmental, Social and Governance

Persistent Foundation

Persistent University

Awards and Analyst Recognitions

Engineering Client Success

Our Partner Ecosystem

Innovation

The Persistent Way Forward