Customer Value Leadership Award
Read the July ’22 report
Global Smart Home-as-a-Service Industry
View the press release
+$15/month
average revenue per customer (whole-home WiFi offerings)
lifetime value per customer
+$2,000
customer churn
-30%
call-in rates
-51%
truck roll rate
-67%
service installation costs
-97%
Plume incorporates customer-focused strategies and exemplifies best practice implementation. It consistently improves client satisfaction by identifying and addressing users’ pain points, thereby maintaining loyal relationships. Frost & Sullivan believes the company is well-positioned to drive the global smart home-as-a-service space into its next growth phase, capturing market share and sustaining its leadership in the coming years.
Anirudh Bhaskaran
Rapid global expansion
homes managed in the Plume Cloud
41 million
countries
30+
Service Providers
275+
John Brown
By joining together with Plume, we are now able to bring their best-in-class whole-home WiFi software to our members and customers. Broadband service providers have been looking for seamless, reliable, user-optimized, and intelligent tools that their customers expect in 2021 and beyond. Plume delivers these tools in spades, improving the WiFi experience and saving service providers significant expenses such as reducing truck rolls.
President & Chief Executive Officer
Industry Principal
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With Plume’s Consumer Experience Management Platform, Communications Service Providers can achieve:
Plume’s strategic partnerships
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savings from direct OPEX and marketing
+36.7
self-installation success rate
+95%
faster feature development and deployment
67%
years customer lifetime
+2.9
devices managed on Plume’s global network
1.8 billion
View the press release
Read the July ’22 report