Measuring quality of experience: the Plume QoE metric
The Plume Quality of Experience metric—QoE—is a way for Communications Service Providers (CSPs) to accurately measure customer experience. Here’s a look at how QoE captures details about the home network that other measurements usually miss.
The rapidly expanding Internet of Things (IoT) has put home networks to the test.
Modern home networks:
more devices, more demand
Worldwide IoT devices
Worldwide home-based IoT devices
U.S. home-based IoT devices
Connected devices per home
Market for home-based IoT devices in 2022
Smart TVs, set-top boxes, gaming consoles, smart speakers
Smart watches, fitness trackers
Health & fitness
Smart thermostats, lighting, security cameras, appliances
Smartphones, PCs, tablets
With so many devices in the typical home, many consumers have trouble connecting.
causes for poor performance
This is because of:
Inadequate signal strength.
Connection to non-optimal APs.
Overlapping transmissions from neighbors.
Competing devices within the home.
of streaming devices identified as having problems via QoS are actually functioning fine.
CSPs that measure Quality of Service often have no idea these problems exist
of IoT devices with real connection problems are missed using QoS metrics.
measures network speed only, not device performance.
QoE considers factors including:
QoE: a measure of connection quality that captures the customer’s actual experience
Device type and location
WiFi coverage quality
QoE determines what each device requires for optimal performance and compares that to what the device is actually getting.
Calculating QoE: a 4-step process
Measure real-time, estimated (potential) throughout
Divide potential throughput by optimal (Happy) throughput
Determine Happiness Index Value
Correlate with QoE Score
CSP can automatically analyze the data for reasons and make corrections as needed.
QoE allows CSPs to optimize connectivity in real-time. The metric makes it easy to understand the customer’s experience and deliver exceptional home-network service all the time.
Read our new whitepaper on the Plume Quality of Experience metric.
Happy connections, happy customers