3%
only
of adults with cancer are enrolled in clinical trials4
15%
only
of patients are aware
of clinical trial options3
1/4
investigative sites will under-enroll2
1/10
investigative sites will fail to enroll a single patient2
Adding $10 Million
in Revenue through Provider Network Expansion
The challenge
A health plan customer was looking to build multiple statewide Medicare Advantage (MA) provider networks. Previous efforts only resulted in about 45% of the counties in the state covered by their existing MA network. Like many health plan providers, the organization was facing several key challenges:
• Unstructured network expansion operations and processes.
• Misalignment and lack of communication across the leadership
and network teams.
• Lack of dedicated resources.
• Undefined KPIs for network building.
The targeted counties for this project also presented a distinct challenge because they were rural. As payers know, creating an adequate network is more difficult in less populous areas with fewer provider options.
Network building in this situation requires a change in approach. Whether it’s offering more competitive Medicare Advantage rates, renegotiating contracts for other lines of business, or agreeing to contracts with non-standard language, the organization needed creative solutions to ensure participation in the network. However, deviating from the standard approach poses distinct operational challenges on the back end.
OPPORTUNITIES
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8,000
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1 milion
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4,500
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4,500
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4,500
Given the limitations of previous network expansion efforts, this program presented the customer with an opportunity to institute more structure around its network management and expansion capability. The organization also needed more rigor in managing its network building operations and engaged Point B to implement a framework for success.
From the customer’s perspective, this was an opportunity to create multiple statewide MA provider networks. These networks would make the health plan more competitive against other state payers, with the potential to add over a million Medicare enrollees and hundreds of thousands of Dual Eligible Special Needs Plan enrollees into its portfolio.
The opportunity
Project outcomes
CASE STUDIES
Our approach
BACK TO CASE STUDIES
A rigorous framework was needed to align and mobilize the health plan's provider expansion efforts. The Point B team:
• Defined leading contracting and contract processing metrics.
• Aligned on roles and responsibilities.
• Identified critical handoffs and bottlenecks between teams.
• Documented end-to-end processes.
• Established forums to review progress and reduce risk.
Executing this framework streamlined operations and allowed the customer to focus on the highest value activities.
Then we prioritized three focus areas to build-up rigor in the overall network build management:
GHG Emissions Tool: Notable Features
Trained PE Firm on Use of Tool
Guided client on how to use GHG tool and deploy with portfolio companies for maximum engagement.
Created Customized Tool to Calculate
“Investor” Scope 3 Emissions
Developed a bespoke, Excel-based tool to seamlessly calculate category 15 Scope 3 emissions based on portfolio company input.
Uncovered Material GHG Categories for
Portfolio Companies
SEngaged PE firm and its portfolio companies to determine what categories of GHG data needed to be integrated into the custom tool.
• Scope 1: Energy use, company-owned fleet
• Scope 2: Electricity use, imported heat & steam
• Scope 3: Purchased goods & services, capital goods, business travel, waste
Scoping & Kickoff
Created a centralized scoping document outlining approach, raw data inputs and calculations, and the overall structure of the workbook before creating the tool.
Identified Relevant Data Points
Identified what GHG data needed to be gathered to calculate Scopes 1-2 emissions and what Scope 3 categories were relevant. Material Scope 3 categories included business travel, waste from operations, purchased goods and services, and capital goods.
Conducted GHG Inventory
& Recommended Improvements
Gathered data and calculated an initial GHG inventory for the PE firm. Provided recommendations on how to improve data and reduce emissions, which included assessing emissions from portfolio companies (Scope 3, category 15).
PE Firm (Client)
Portfolio Companies
Accommodates All Tiers of Data Quality
Calculates emissions using any tier of data quality, from site-specific, primary data (from a particular supplier or facility) to spend-based data.
Walks User Through Entire Data File
Easy-to-follow checklist helps portfolio companies identify which GHG data to gather and where to enter information.
Automated Charts &
GHG Emissions Reporting
Automatically compiles charts that break down emissions by scope, category, and top 10 energy-intensive facilities.
Related Content
Medicaid Redeterminations are Back
Medicaid Redeterminations are Back
PROVIDER - FOCUSED VALUE
Member data
Scheduling
Plan Information
Provider Availability
Point B set up a framework for success by establishing the repeatable processes and reusable tools the customer needed for its next network expansion. This sets the stage for continuous improvement and standardization of management routines to drive consistency. Thanks to this project, our customer is confidence they can reach their network expansion goals in alignment with their long-term roadmap.
The key takeaway? Don’t underestimate the power of operational efficiency to accelerate your revenue strategies.
5 of 5
Providing the necessary infrastructure for accountability within our customer’s co-manufacturers and warehouses.
4 of 5
Identifying obsolete, post-merger inventory that could save the company even more money.
3 of 5
Cutting fulfillment steps, establishing an order foundation, and adding visibility to inventory for automated fulfillment and quicker invoicing.
2 of 5
Identifying potential savings of millions in freight, product waste, operating expenses, and resource hours.
1 of 5
Eliminating unnecessary manual data entry.
Working together, we unlocked new levels of efficiency by:
Make the Most of Medicare Open Enrollment
Growing from Within: Using Health Plan Data to Build
Strategic Capabilities
Through the structure established by this program, our customer’s target growth measures all trended upwards. Our customer hit the following milestones:
• Raised revenue estimates by
in the near term.
• Increased the number of counties covered by
Medicare Advantage plans.
• Added hundreds of thousands of Medicare
and Dual Eligible Special Needs plan potential
enrollees to their targeted marketing efforts.
Collaboration, communication, and reporting were needed across many teams including Network, Network Operations, Credentialing, Product, Legal, and Data and Analytics. We created and documented processes that defined how the cross-functional team should operate and work together. This improved key handoffs between teams and reduced the risk of valuable contracts slipping through the cracks.
Leaders needed to be kept informed and engaged during the expansion effort so they could provide feedback and course corrections. We helped the organization create weekly leadership forums so they could visually see how the network was growing each week.
During these forums, key leading indicators were presented to measure contracting efforts. New data visualization tools and dashboards included lagging indicators like Gaps Closed and Counties Closed to demonstrate how contracting efforts translated into network expansion success. The indicators enabled real time reporting and decision-making on network build and regulatory submissions.
We directly supported the organization’s contracting teams to manage provider outreach, which included creating a new tracking system to capture updates on pursuits. Pursuits were assigned to stakeholders and held responsible for provider outreach. Along with the new tracking system, we established a governance forum to review contracting pursuits and resolve any contracting issues.
Contract management efficiency
1
Communicating progress
3
Operational alignment
2
Data Visualization Tools: A Closer Look
We worked with the customer to create new data visualization tools and dashboards. These tools included information from various systems across the organization to display key performance indicators in one place. Here are some of the KPIs featured in the dashboards:
• Providers Contacted
• Pursuit Statuses
• Contracts Sent
• Contract Received
• Last Contacted Date
• Gaps Closed
• Counties Closed
$10,000,000
$8,750,000
$7,500,000
$6,500,000
$5,000,000
$4,500,000
$3,000,000
$2,500,000
$1,500,000
$1,000,000
$500,500
$000,000
If you’re looking to expand your provider network, contact our payer experts today.
