Deploy Modern Work
Behavioral health demands outpace supply, causing stress for providers, payers and patients
The way work gets done has changed. Two years ago, face-to-face interactions and watercooler conversations were a leading factor in building culture. Employees largely went through in-person recruiting and onboarding. And they were managed by observation with swivel-chair access to leaders and peers.
Today, employees feel isolated. In a digitally enabled workplace where being present is redefined, you have access to national and global talent—but they struggle to see the relevance of your company’s mission and goals. They feel disconnected from support systems. And while they have more tools at their disposal than ever, they have less clarity about how to use them (and use them well).
Engage Your People by Blending Human Behaviors and Digital Tools
The pandemic created massive disruption within markets, industries, and companies. When workforces were sent home, IT organizations felt immense pressure to create mechanisms to improve virtual work. As the pandemic wanes, HR leaders are working overtime to establish hybrid work policies and create compelling reasons to draw people back into the office. Maintaining hybrid arrangements requires a much greater partnership between HR and IT teams to establish clear work expectations and the tools needed to sustain them.
For many industries, these disruptions go far beyond worker preferences. Most organizations need to do more things differently to remain competitive. It’s not enough to improve the way work gets done. In some cases—when the business model has been drastically disrupted—organizations need to rethink their entire workforce strategy. If you overlook this imperative, you risk losing talent as fast as you may lose customers.
Uncertainty is sticking around. Invest in building agile talent pools to support an increasingly nimble organizational model that:
• Drives innovation, enterprise agility, and continuous evolution
enabled by the right leadership and culture to achieve business
outcomes at speed and scale with certainty.
• Cultivates future-ready leaders at all levels that understand their
role in a new ecosystem to welcome change and create a
fulfilling experience for their team.
• Embraces emerging technologies and instills a digital culture
that inspires innovation and collaboration to deliver higher-
Providers and payers can act independently to alleviate the issue,
or go one step further to build a partnership
Partnership includes sharing pain points, successes and data across the table and collaborating to build new, concerted solutions
Data and digital tools are key enablers
Data shows us that effective, modern workplaces deliver real value for your business.
Modern work models reduce time spent on ineffective tasks. They see a 39% increase in high value activities, 61% decrease in time spent on inefficient tasks, and a 25% reduction in ineffective tasks. This can translate into big savings for your organization.
Offer tangible, organization-wide benefits
Your people are at the core of a modern work experience. Stay focused on understanding the employee journey and common needs at each stage. Onboarding into a new role is time of discovery, rapid learning, and building new connections. As individuals gain proficiency delivering with their teams, their focus shifts towards development and growth as they contemplate what’s next. Understanding, acknowledging, and planning for the psychological element of the employee journey is key to building processes and technologies that support your workforce. To enable the right behaviors, focus on technologies that improve how people connect with each other and align expectations towards common goals. Explore the different stages of the Modern Work Employee Journey and see how Microsoft Viva can unlock value for your business.
Build Intentional Workforce Strategies with the Right Technology
Microsoft Teams helps you take the first step towards effective digital collaboration. But, how well do your leaders and employees use the tools you have to deliver higher quality work, more efficiently? With Microsoft Viva: The next generation of tools, helping modern employees learn, connect, and grow.
Go beyond Teams with Microsoft Viva
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How to elevate and empower your workforce with Microsoft Viva
Employees find it challenging to connect with their teams and the broader culture of your organization.
Building a workforce strategy—one that’s centered around a distributed, digital environment—to ensure your employees are satisfied, productive, and likely to stay.
38% of workplaces are hybrid
Hybrid or Remote?
57% of remote employees want a hybrid workplace and 51% of hybrid workers wish they were fully remote
87% of employees report being productive at work, but only 12% of leaders are confident in their teams’ productivity
53% of employees prioritize well-being over work
Mission, Culture & Strategy
Ways of Working
Modern Work Employee Journey
Accelerated new hire readiness
Common business language
Flexible work models
tools and norms
Knowledge-based development and
and performance measurement
more hours per year focused on high value worK
million annual productivity increase
Engagement starts on Day 0 of an individual's joining their new team and needing to orient themselves to their new role as quickly as possible.
• Hybrid workplaces support 10% higher retention for supporting
flexible work policies and deliver 13% more productivity.
• Employee-centric brands continue to be recognized as
employers of choice.
• Lack of flexibility is the most common reason why millennials
quit their jobs.
• And 1 in 3 employees would switch employers to work remotely.
Simplify how new joiners learn your mission, vision, and onboarding tasks with adaptive cards.
AI assembles topic cards to define company and industry-specific terminology, identify functional experts, and make it easy to find content.
Make it easy for your people to join, learn from, and contribute to communities of interest.
Initiate goal setting with OKR management that aligns individual, team, and organization-wide strategic priorities.
Use a “single pane of glass” to stay connected with organizational happenings, news and announcements.
Artificial Intelligence assembles topic cards to define company and industry specific terminology, identifies functional experts, and makes it easy to find content and colleagues.
Establish communities where employees can find groups, beyond their immediate team, that share common interests and further develop deep connections within the organization.
A strong workplace culture requires strong ties with peer groups where individuals can connect easily with their immediate team as well as others in the organization.
Each working team develops its own "work contract" that represents their unique way of working. This contract addresses various work behaviors, ranging from communication styles, to work hours and flex time. Once put in place, each individual and team is provided with Viva Insights dashboards that display how well the contract's goals are being met. Managers are taught how to coach their teams into better work behaviors and the outcome is more engaged and a team that embraces well-being at work
Use OKR (Objectives & Key Results) methodology supported by Viva Goals to align individual and team tasks with the organization's strategic objectives
Each employee must focus on the right work at the right time to deliver desired results. This requires balance between productivity and wellbeing to ensure their contributions add to the overall organizational value.
Individual insights help employees understand how they spend their time so they can adjust to make room for learning
Employee growth requires insight into existing habits, professional development goals, and structured learning plans
Develop and Grow
Individuals partner with their managers to establish and work toward professional development goals through a mix of on-th-job experience and structured learning
A central learning repository should highlight recommended content based on an individual's role and responsibilities. Managers can use Viva Learning to curate curriculum and employees can easily mark their learning progress.
Having content organized into repositories like SharePoint Online, OneDrive for Business and Microsoft Teams channels will ease the transition process and ensure that any new employee will be able to embrace their predecessor’s knowledge and place in the organization. Content is uncovered via Connections-enabled intranets and AI-powered Topics.
Ultimately, individuals will move on, either within an organization or due to a departure.
By Steven Piotrowski
We can help you optimize technology and activate what’s next. Our door is always open if you’d like to explore how Microsoft Viva can unlock value within your organization. Connect with us here.
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