Cerner’s fertility benefit evolution
With Progyny’s comprehensive solution, Cerner achieved superior clinical outcomes while improving the member experience.
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Industry:
Healthcare IT
Employees:
29,000+
A conversation with:
Senior Director, Worldwide Benefits, Wellness and Fitness, Cerner
Arielle Bogorad
Headquarters:
North Kansas City, MO
Implemented:
1/1/2018
Supporting Growing Families with Progyny
Cerner is a global health care information technology company with over 29,000 associates, headquartered in Kansas City, MO.
With Progyny, Cerner implemented a comprehensive fertility benefit that improved the member experience and reduced costs – helping over 100 people grow their families.
What we found is that if you pivot to an emphasis on experience and quality, you will see improved outcomes and reduced costs over time.
Arielle Bogorad
Senior Director, Worldwide Benefits, Wellness and Fitness, Cerner
–
In 2017, Cerner decided to provide fertility coverage to their workforce. The time was right according to Arielle Bogorad, their Senior Director of Worldwide Benefits. With no prior coverage, associates were paying out-of-pocket for costly treatments, including high costs associated with multiples (twins or triplets). They were eager to add fertility coverage to their benefits package that supported maternity members and growing families. However, they hadn’t found the right partner that would align with Health at Cerner -- Cerner’s internal brand for benefits and wellness with a focus on consumer engaged benefits, innovative programs, and high value services.
When Cerner decided to partner with Progyny, they were drawn to a benefit design that would do one thing – avoid the status quo. With Progyny’s Smart Cycle bundled benefit design, Cerner can provide a benefit that supports all paths to parenthood, connects members to a premier provider network across the United States, and ensures the best treatment the first time, without any barriers to care. One year after implementing Progyny, they decided to expand their benefit by adding Progyny Rx, an integrated fertility pharmacy solution to further support their members and achieve cost savings.
A Fertility Benefits Evolution
Benefit design and access to care was a top priority for Cerner, but they were also drawn to a personalized service that could help their members through the physically and emotionally challenging journey of infertility. Support is critical. Progyny Patient Care Advocates (PCAs) are nurses and fertility experts trained to provide a high-touch, highly personalized concierge service for all fertility and family building needs. Each member is assigned a dedicated PCA that provides inbound and outbound support on everything from understanding treatment options to providing emotional support. In 2019, Cerner members had over 6,000 interactions (calls and email) with their PCAs. Cerner described a flood of associate satisfaction from the quality of service to the overall value and experience. Cerner members have ranked the quality of their PCA at 97% and their overall experience with Progyny 4.7 out of 5.
A Better Member Experience
SET Rate per Transfer
1
2
85.5%
34.5%
Cerner
National Average
(age adjusted)
Pregnancy Rate
per IVF Transfer
1
4
60.0%
54.1%
Twinning (Multiples) Rate
1
4
2.7%
16.3%
Live Birth per Transfer
4
3
50.8%
44.8%
1. Cerner results based on Progyny internal data book retrieved in 2018; 2. Society for Assisted Reproductive Technology (SART) preliminary 2016; 3. Progyny Live Birth rate is projected based on reported Clinical Pregnancy rate and Miscarriage rate; 4. CDC 2016 ART Fertility Clinic Success Rates Report
Demonstrated Outcomes
Since Cerner rolled out its benefit, more than 100 people have been able to conceive. “What we found is that if you pivot to an emphasis on experience and quality, you will see improved outcomes and reduced costs over time,” said Bogorad. Educated members are able to make better treatment decisions for a healthy, successful pregnancy. Cerner members achieve superior outcomes far above the national average, increasing the rate of pregnancy, with higher live birth rates, and a lower incidence and cost of multiples. Bogorad believes this is no longer something companies should overlook, “As benefit professionals, we spend a lot of time thinking about access for our members and now is the time to think about access to fertility benefits.”
A Focus on Outcomes and Value
See why companies like Cerner are switching to comprehensive fertility benefits
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Cerner’s fertility benefit evolution
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