New behavioral health claim management tool may help drive better disability outcomes
Disability and absence can be challenging for employers and employees.
1.6B
lost workdays per year¹
$193.2B
in lost earnings annually²
Prudential is helping by providing access to NeuroFlow, a digital app to help support claimants' mental well-being througout the disability process, which may help drive better Disability outcomes.
Click to explore NeuroFlow's various tools and resources
Guides and skill building activities
Mood, sleep, and activity trackers
Educational video and audio resources
Relaxation techniques
Getting started is simple and seamless
Available 24/7 at no additional charge to employers or employees.
And unlike other similar apps, NeuroFlow offers human outreach for those who may be in distress.
Text/email invitations are sent to claimants who have opted in to electronic delivery.
Prudential sends claimants who haven't opted in to electronic delivery a QR code with a link to register.
Eligible and approved claimants can download the app through the Apple store or Google Play.
• Behavioral health case managers
• Vocational rehabilitation consultants
• Return-to-work consultants
Claimants are connected to the appropriate disability claims experts and resources at Prudential to help them with their recovery.
Unlike similar apps, NeuroFlow offers intervention for those in distress.
of Prudential claimants report reduced anxiety/
depression symptoms
As employees engage, the app uses their data to personalize their experiences.
A disability event can impact employees both physically and mentally.
The NeuroFlow App and any related resources or services are provided by NeuroFlow®, a third-party entity that is independent from Prudential Financial, Inc. (“Prudential”) and its subsidiaries. NeuroFlow®, Prudential,
and Prudential’s subsidiaries are not crisis intervention service providers or medical service providers. Accordingly, any resources or services provided by either entity or through the NeuroFlow App are not intended to
provide medical advice or a crisis intervention service, and are not intended to diagnose, cure, prevent, advise on and/or treat any disease, disorder, illness, crisis, or condition.
App Store is a service mark of Apple Inc.
Google Play is a trademark of Google Inc.
Group Insurance coverages are issued by The Prudential Insurance Company of America, a Prudential Financial company, Newark, NJ.
© 2022 Prudential Financial, Inc. and its related entities. Prudential, the Prudential logo, and the Rock symbol are service marks of Prudential Financial, Inc. and its related entities, registered in many jurisdictions worldwide.
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Reduce Motion
Accessibility
Improve return to work and therefore increase productivity
Potentially reduce absence and turnover costs
Increase awareness of Employee Assistance Programs
Provide employees with a more robust disability claims experience
Which may help employers:
NeuroFlow gives claimants self-service tools and resources that help support them during their disability.
Data analytics and artificial intelligence helps improve claim management and may drive better disability outcomes for you and your employees.
[1] 2018 Milliman Research Report on Potential Economic Impact of Integrated Medical-Behavioral Healthcare
[2] National Alliance on Mental Health, 2019. https://www.nami.org/learn-more/mental-health-by-the-numbers.
Assessments help provide resources for claimants' individual needs
Customized content based on diagnosis
6% of registered Prudential claimants that triggered an urgent alert spoke with a live human clinician over the phone for help and support. Other actions include in-app resources, text messages with an offer to speak with a clinician, and emails with resources sent to claimants.
Source:
NeuroFlow Reported Results,
2022
Source: NeuroFlow Reported Results, 2022
Source:
NeuroFlow Reported Results, 2022
of all registered Prudential claimants have triggered an alert prompting action from the NeuroFlow clinical team
Source:
NeuroFlow Reported Results,
2022
of active Prudential claimants complete over 30 activities in the first 3 months