START QUIZ
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QUESTION 1
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QUESTION 2
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QUESTION 3
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QUESTION 4
RESULT 1!
YOU'RE A RESULT! CONGRATS!
RESULT 2!
YOU'RE ALSO A RESULT!
RESULT 3!
ANOTHER RESULT! WHOA!
RESULT 4!
NO MORE RESULTS!
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TALLY SCORE QUIZ
SINGLE PAGE
My service team . . .
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Within each question folder, the hotspots over answer options A-D have assigned SDK tags. You can add a tag by opening the SDK panel.
To calculate your service strategy score, Check all that apply:
Has the data we need for remote condition-based monitoring that warns of early equipment issues.
Has real-time visibility into equipment performance, even when off-site.
Can easily track data metrics on uptime.
Can predict when equipment will need an in-person visit and properly prepare ahead of time
Is positioned to keep pace with our competition, even against today’s changing market and complex challenges.
Can repair equipment with minimal-to-no customer involvement—sometimes even before the customer knows it’s offline.
Supports provable improvements in patient outcome by providing high medical device uptime for our customers, even when we can’t get on-site.
Has optimized machine connectivity, with the ability to deploy condition-based monitoring and diagnostics
Service Component
Undisrupted Service
Your Service Value Provided
Your
Industry Golden Standard
Uptime that drives high patient care outcomes, driven by off-site remote service capabilities that keep patients and customers safe.
Reliable service and support from anywhere, so customers can stay locked down and technicians can still provide service, even in high-risk areas.
Undisrupted service and support, without the need of an on-site visit. Customers who trust that their medical devices will stay up and running, even in the most demanding environments.
Technician Safety
Customer Satisfaction
Total Assessment
The pandemic is changing how we think about technician safety. With limited insights into equipment performance and an inability to fully support customers off-site, you have some opportunities for stepping up service to better meet customer needs—while keeping technicians safe. The Internet of Medical Things (IoMT) is driving remote condition monitoring in new ways, to meet these new demands. Explore how it could help you rise above the complexities of servicing equipment in today’s medical world.
“
The bottom line is that medical technology companies or their designated representatives are best equipped to service their products and keep patients who use them safe. They are effectively serving the needs of patients and health care providers to respond both to the COVID-19 pandemic and other ongoing health care needs.”
– Jim Jeffries, Advanced Medical Technology Association (AdvaMed)
Low
High-Value
How is your service team adapting to today’s extraordinary challenges? Take this assessment to measure your service approach to technician safety, customer satisfaction, and other industry challenges.
Service Strategy Assessment
for Medical Device Service Teams
Low
Low
start over
Service Component
Total Assessment
Undisrupted Service
Technician Safety
Customer Satisfaction
Your Service Value Provided
Industry Golden Standard
Uptime that drives high patient care outcomes, driven by off-site remote service capabilities that keep patients and customers safe.
Reliable service and support from anywhere, so customers can stay locked down and technicians can still provide service, even in high-risk areas.
Undisrupted service and support, without the need of an on-site visit. Customers who trust that their medical devices will stay up and running, even in the most demanding environments.
The pandemic is changing how we think about technician safety. With limited insights into equipment performance and an inability to fully support customers off-site, you have some opportunities for stepping up service to better meet customer needs—while keeping technicians safe. The Internet of Medical Things (IoMT) is driving remote condition monitoring in new ways, to meet these new demands. Explore how it could help you rise above the complexities of servicing equipment in today’s medical world.
Mid-level
Mid-level
Low
start over
Service Component
Total Assessment
Undisrupted Service
Technician Safety
Customer Satisfaction
Your Service Value Provided
Industry Golden Standard
Uptime that drives high patient care outcomes, driven by off-site remote service capabilities that keep patients and customers safe.
Reliable service and support from anywhere, so customers can stay locked down and technicians can still provide service, even in high-risk areas.
Undisrupted service and support, without the need of an on-site visit. Customers who trust that their medical devices will stay up and running, even in the most demanding environments.
The pandemic is changing how we think about technician safety. With limited insights into equipment performance and an inability to fully support customers off-site, you have some opportunities for stepping up service to better meet customer needs—while keeping technicians safe. The Internet of Medical Things (IoMT) is driving remote condition monitoring in new ways, to meet these new demands. Explore how it could help you rise above the complexities of servicing equipment in today’s medical world.
Low
Low
Mid-level
start over
Service Component
Total Assessment
Undisrupted Service
Technician Safety
Customer Satisfaction
Your Service Value Provided
Industry Golden Standard
Uptime that drives high patient care outcomes, driven by off-site remote service capabilities that keep patients and customers safe.
Reliable service and support from anywhere, so customers can stay locked down and technicians can still provide service, even in high-risk areas.
Undisrupted service and support, without the need of an on-site visit. Customers who trust that their medical devices will stay up and running, even in the most demanding environments.
With optimized insights into equipment performance and remote capabilities that can fully support customers off-site, you have stepped up service to better meet customer needs—while keeping technicians safe. As market conditions move further into recovery, you can use the IoMT to position yourself above the competition through a continued pursuit of higher-level goals, such as improving customer satisfaction and service efficiency while driving revenue and reducing costs. Explore how you can take the next leap into analytics and other optimized remote tools through the IoMT.
High
High
High
start over
Preventing downtime in today’s environment presents new challenges for the entire industry. See your holistic report below for some suggestions that might help.
Balancing customer needs with technician safety is difficult and demanding, beyond anything the industry has experienced before. See your holistic report below for some suggestions that might help.
Balancing customer needs with technician safety and internal costs is difficult and demanding, especially in today’s environment. See your holistic report below for some suggestions that might help.
You’re on the right track to meet customer needs, but you could jump ahead of competition with just a few changes. See your holistic report below for some suggestions that might help.
You’re on the right track to keep technicians safe and productive, but you could improve—and reduce costs—with just a few changes. See your holistic report below for some suggestions that might help.
Balancing customer needs with technician safety and internal costs is difficult and demanding, especially in today’s environment. See your holistic report below for some suggestions that might help.
Preventing downtime in today’s environment presents new challenges for the entire industry. See your holistic report below for some suggestions that might help.
Balancing customer needs with technician safety is difficult and demanding, beyond anything the industry has experienced before. See your holistic report below for some suggestions that might help.
You’re on the right track to meet customer needs, but you could improve customer satisfaction ratings—and reduce costs—with just a few changes. See your holistic report below for some suggestions that might help.
Service Report
Summary
Your
Service Report
Summary
Your
Service Report
Summary
Your
Service Report
Summary
