Improve Service Visibility
#1
$1.6 million or more in downtime
Secret
Bell and Howell and Real-Time Field Service Data
Bell and Howell and Remote Diagnostics
#2
When you do need to send a technician into the field, remote data access (such as performance trends and root cause details) enables better call planning and ensures you maintain the value of your technician’s time—and the trust of your customer. Real-time field service data empowers your technicians with the insights needed to improve first-time-fix rates and time-to-resolution.
Downtime is a huge concern for any service professional. That’s why service leaders are taking a proactive approach to prevent customers’ downtime by leveraging remote monitoring for
real-time visibility, situational analysis, and condition-based alerts.
Failure to solve in 45-60 minutes:
92%
#3
With IoT-based connectivity and remote service, many issues can be solved without the added cost of sending a technician. When a technician is needed, they can often use IoT-based remote diagnostics to speed up off-site service delivery, resulting in more uptime—and happier customers.
Click to Reveal
Source:
Source:
15:00
3
The 3 Cost-Cutting Secrets of Service Leaders
Source:
Reached a first-time-fix rate of over
an hour per ticket
Read More
60%
45:00
Cutting costs is a top goal for service professionals—and an elusive one. In today’s fast-paced service environment, you need to deal with downtime you can’t plan for, service truck rolls you can’t prevent, and issues your technicians can’t solve in one visit—all of which add up in time and money. It’s no wonder that finding ways to cut costs can be difficult and daunting.
But when armed with the right tools, saving money—and providing even better service—is no longer a mystery. Discover three secrets that service leaders are using to keep costs down and service quality up:
Leveraging remote monitoring through the ThingWorx industrial IoT platform, leading pump and flow management product manufacturer Flowserve detected cavitation in a running pump. Flowserve Vice President Aric Zurek broke down what would have been the resulting downtime costs for their customer:
After implementing the ThingWorx industrial IoT platform, Bell and Howell has:
Flowserve and Remote Monitoring
Empower Technicians in the Field
Secret
With the ThingWorx industrial IoT platform, service and technology solution provider Bell and Howell can now solve 60% of machine maintenance from a remote location.
Decrease Service Truck Rolls
Click to Reveal
$16 million or more in downtime
Failure to solve in 30 minutes:
Bell and Howell Drives Innovation & Business Transformation with IIoT-Enabled Service Offerings
Enabled their technicians to cut their troubleshoot time by
Secret
Click to Reveal
Service Leader Secret in Action:
30:00
Service Leader Secret in Action:
For Flowserve, IoT Intelligence is a Game Changer
Service Leader Secret in Action:
Speak with an IoT expert to start experiencing the cost-cutting benefits of the ThingWorx industrial IoT platform for yourself.
Bell and Howell Drives Innovation & Business Transformation with IIoT-Enabled Service Offerings
The