Rooting out inefficiencies and low quality in the product lifecycle remains a top priority for manufacturers. GatePoint Research partnered with PTC to survey manufacturing decision makers about how they assess PLM technology, the obstacles they face, and their goals for the next year. Their findings forecast how manufacturers will increase production while meeting their quality initiatives.
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How PLM Can Boost Efficiency and Improve Quality at Your Organization
of survey participants report being deeply involved in their organization’s quality initiatives.
92
%
on a related note
41%
What is your primary role in quality initiatives at your company?
29%
14%
8%
8%
I am / have been a key participant in one more quality initiatives
I am a team / departamental quality leader
I am a global quality leader
I am a quality initiative leader
Other
Next
What is your primary role in quality initiatives at your company?
Leading Quality Initiatives
The top two goals responding organizations are focusing on over the next year both relate to response time: 46% need to reduce customer complaint response time, and 40% are honing in on production problem response time.
Next
What business goals are you most focused on in the next 12 months?
Top Business Goals
More than half of survey participants say they need to focus on improving their change management process. Nearly that many are looking to improve corrective and preventative actions (CAPA) stemming from process inspections or root cause analysis.
Next
What process areas are you most focused on improving in the next 12 months?
Top Process Areas
41%
29%
14%
8%
8%
What is your primary role in quality initiatives at your company?
I am / have been a key participant in one more quality initiatives
I am a team / departamental quality leader
I am a global quality leader
I am a quality initiative leader
Other
The biggest stumbling block to better closed-loop quality is their siloed systems and processes, say 51% of those surveyed. Nearly half, 46%, cite manual or other error-prone steps to trace end-to-end process data as getting in the way.
Next
What obstacles are preventing you from achieving a higher level of closed-loop quality?
Overcoming Closed-Loop Quality Obstacles
4%
6%
43%
39%
8%
How well does your current PLM technology support your closed-loop quality goals?
on a related note
53% of respondents see room for improvement, including 10% who candidly admit their technology is not handling their closed-loop quality needs well at all.
Change management, which topped the list of desired improvements as well, bubbles up as the top capability most responding organizations will look for when they evaluate new PLM software. More than half also want strong quality management features.
Next
What is important to consider when evaluating PLM software or related technology?
Key PLM Software Considerations
41%
29%
14%
8%
8%
How well does your current PLM technology support your closed-loop quality goals?
53% of respondents see room for improvement, including 10% who candidly admit their technology is not handling their closed-loop quality needs well at all.
I am / have been a key participant in one more quality initiatives
I am a team / departamental quality leader
I am a global quality leader
I am a quality initiative leader
Other
Not well at all
Extremely well
36%
23%
22%
18%
1%
Which team leads the decisions for manufacturing software solutions?
Most organizations participating in the survey rely on the manufacturing operations team to lead decisions related to manufacturing software solutions.
Manufacturing Operations
Executive team /
C-suite
IT
Digital transformation / innovation team
Other
46
%
40
%
honing in on production problem response time
need to reduce customer complaint response time
51
%
siloed systems and processes
46
%
manual steps to trace data
Quality management
Engineering & enterprise collaboration
Supplier management
Manufacturing process plans & work instructions
Downstream manufacturing/service BOM management
Parts classification
Change management
Get the full report to explore all the survey results.
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61%
55%
51%
30%
29%
27%
17%
Variant Management
12%
For more information, check out the SimplyDirect Quality Trends in Product Lifecycle Management Pulse Report.
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