Sysmex is transforming healthcare outcomes with the IoMT
offers some of the most advanced and reliable hematological diagnostic solutions on the market—supporting hospitals, clinics, and physicians’ offices worldwide. And according to Sysmex, a large part of their success is due to consistent innovation.
Medical diagnostics leader
By using connectivity, monitoring, and analytics enabled by the Internet of Medical Things (IoMT), Sysmex has built market share and a reputation for customer success.
Even better—they’ve discovered how to do this while reducing the overall cost of service and support. Learn how Sysmex has used the IoMT to transform their industry for the better.
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Sysmex
Sysmex is an indispensable part of the healthcare ecosystem...
Complete blood count (CBC) tests are a cornerstone of medical care. If a patient requires CBC testing, there’s a good chance it’s being administered using Sysmex technology.
Data from US, FY. 2019
…But healthcare is changing
How Sysmex provides solutions is shaped by the broader industry. They been proactive to keep pace with healthcare’s transition to an
outcome
-based
economy.
charge customers for any services administered.
Sysmex continually innovates to meet the market…
Sysmex’s IoMT-driven approach supports improved care and outcomes. Their diagnostic and testing solutions offer:
CLIA-Waived CBC to reduce technician costs
Faster administration and processing
Broader accessibility
More comprehensive results
Improved reliability
…But success breeds new challenges
As products become more advanced, powerful, and popular, Sysmex faced a new dilemma. How can they manage their service overhead—particularly as there are more analyzers to support.
Reference: Service Optimization Webinar
Particularly during the current global pandemic,
the ability to remotely ensure uptime and customer satisfaction is critical.
Sysmex’s IoMT strategy for outcome-based customer success
If legacy healthcare was built on itemizing services, the model for supporting healthcare technology was measured by “break-fix” incidents. Thriving in an outcome-based market requires new thinking that considers outcome and cost. Sysmex embraced a “never-break” model for service.
Condition Monitoring—remote, secure, and compliant—keeps products operating within specification. Customers optimize how they are used, expanding capacity and product life.
Predictive Analytics spot warning signs in products, ensuring problems are surfaced—and resolved—before downtime occurs.
Remote Service like patching and instrument calibration ensures that products are operating at peak performance, without sending a technician onsite.
Self Service solutions can blend IoMT and AR to guide customers through proper operation and conduct basic maintenance procedures.
Sysmex has used the IoMT to transform service from a cost center into growth driver
Product complexity is accelerating. Competitors can arise at any time. Customers continue to increase their expectations. And it’s increasingly easy for them to take their business elsewhere.
Products with clear value, assured customer success, and reduced service costs are how companies like Sysmex are turning the challenges of outcome-based markets into a competitive advantage—even in the current economy.
Learn more about how the IoMT is improving outcomes for service and technology innovators, healthcare providers, and patients.
Traditional healthcare models
charge customers for any services administered.
Traditional healthcare models
compensate providers based on procedure outcomes and patient wellness.
outcome-models models
compensate providers based on procedure outcomes and patient wellness.
outcome-models models
Service Cost Growth - After Innovation
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Install base
service cost after innovation
normal service cost
Period of Service Innovation
21005