Implementing a successful remote service strategy requires a cross-functional team dedicated to providing visibility, building a clear process, and scaling adoption for maximum value. Continue reading to meet the contributors who must work together to plan for, implement, and scale your remote service strategy with Internet of Things (IoT) technology.
Engineering and R&D
Customer
Service Team
IT & Security
Finds out how to connect to customer equipment across multiple locations Determines what they want to learn from the data, how they want to learn it, and whether said data exists Builds an infrastructure of sensors and communication capabilities
Ensures the data flow is functioning properly by working on protocols with engineers
Provides valuable feedback from their experience as end users of IoT technology Partners with the engineering and R&D teams to determine data needs from certain sensors
Gathers information for data integration Ensures secure data collection from various customer locations
Before your organization can start to provide customers with remote services, these team members lay the groundwork— from connecting equipment to integrating IoT data.
Head of Service
Creates a workflow for managing remote service across the service team Escalates service calls to capable technicians
Head of service
With the technical logistics taken care of, the process coordinator can focus on how to deliver remote service with help from a separate support or sales organization and the product management team.
The final stage of remote service implementation is to adopt and scale your strategy over time. The long-term success of remote service relies on your entire team— with help from a dedicated IoT partner. When everyone is working together toward remote service, you’re on track to achieve success at scale.
IoT Partner
Brings experience from multiple remote service projects Provides expertise to help support and scale remote service implementation and adoption Shares best practices to shorten time-to-value
Iot partner
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With a capable team spearheading your remote service implementation, your organization can realize significant increases in cost-savings, uptime, and efficiencies. Learn the next steps in your remote service journey by reading the Putting a Remote Service Strategy into Action white paper.
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