IQVIA Health Flow
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Systematic capacity improvement
Implementation and embedding of the capacity improvements
Tactical capacity planning
Assessment of capacity demand and redefinition of needed capacities
Tactical capacity evaluation
Monitoring of critical parameters and identification of opportunities for improvement
Operational capacity planning
Capacity planning based on real-time and predictive insights
Operational capacity monitoring
Monitoring of critical parameters and identification of opportunities for improvement
Strategic capacity definition
Calculation of the capacity needed to achieve the strategic objectives
Monitoring certain data and processes is crucial to achieving successful capacity management:
The daily operations are monitored with the aim of utilizing the released capacities as optimal as possible:
Tactical evaluation is an important means to timely adjust and achieve goals:
The final production agreements are translated into a capacity calendar:
Implementing and anchoring capacity improvements is the final and crucial step in successful capacity management:
Integral capacity management starts with a strategic framework:
- Mid-term decision-making on the (re)allocation of shared capacities
- Furthermore, the KPIs are monitored, and bottlenecks are identified and, if necessary, adjusted accordingly
- Calculation of future effects of tactical choices on production and available capacities
- Prediction of the degree of realization of the proposed (strategic and tactical) plan
- Departments gain control and look beyond their boundaries to meet the (changing) healthcare demand
- Predictive insights enable anticipation of potential capacity problems
- To work in a data-driven way, it is important to have sufficient and high-quality data
- Based on monitoring and outcomes of certain processes, improvement projects can be defined
- It is essential for an organization to first have a clear strategic framework within which it will implement integral capacity planning
- In this way, you not only come to realistic production agreements for the coming year, but you also have even more financial control
- Implementing improvements identified during the evaluation and monitoring the hospital's performance
If the hospital is unable to embed the improvements into the organizational culture, there is a risk that the improvements are not sustainable and dependent on individual employees
Failing to adjust capacity in a timely manner
can lead to longer waiting lists, an increase in workload, a decrease in the quality of care, and inefficient use of people and resources
If data is inaccurate or unreliable and processes are not streamlined, this can lead to incorrect decisions and inefficient use of resources
In addition to meeting forms, protocols (such as in the event of an impending capacity shortage) are also an important means of control for an organization
Capacity management stands or falls with a good decision-making structure. Numbers are needed, but they do not make decisions on their own. Focus on integral meetings, communication, and management is necessary
If a hospital has not explicitly thought about its value proposition, there is a high chance that capacity optimization will take place with the wrong goal in mind