Orchestrated
Customer Engagement
Deliver superior customer experiences
Learn how OCE empowers life sciences organizations to coordinate all customer touch points across functions.
Pharma Sales
Professional
Key Account
Manager
Medical Science
Liaison
Consumer Health Sales Rep
Brand
Marketer
Health Care
Professional
Pharma Sales
Professional
Interact with
HCPs on
their terms
Key Account
Manager
Build and
implement
strategic plans
Medical Science
Liaison
Cultivate relationships with influencers
Consumer Health Sales Rep
Maximize
retail territory
potential
Brand
Marketer
Manage personalized
digital campaigns
Health Care
Professional
Experience
relevant, timely interactions
play overview video
Pharmaceutical Sales Professional
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play demo video
Orchestrated
Customer Engagement
Orchestrated
Customer Engagement
Key Account Manager
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•
play demo video
Orchestrated
Customer Engagement
Medical Science Liaison
Generate insights during HCP discussions, then tag with key topics that encompass therapeutic area, regimen, indication, and brand
Aggregate findings and spot trends while developing medical strategies
Build strong relationships and engage on research opportunities with thought leaders
Share medical and scientific communications compliantly including on-label versus off-label, clinical research, and more
Coordinate compliant interactions with influencers across medical, market access, and commercial functions
play demo video
Orchestrated
Customer Engagement
Consumer Health Sales Representative
Conduct store checks to track stock levels, distribution, and compliant display of products
Place orders across multiple delivery dates with full discount rules available
Capture and control product assortment, placement, and visibility on the shelf
Access and manage store profiles and performance, distribution affiliations and price lists
Identify next best action guided by actionable insights and embedded intelligence
play demo video
Orchestrated
Customer Engagement
Pharma Sales
Professional
Key Account
Manager
Medical Science
Liaison
Consumer Health Sales Rep
Brand
Marketer
Health Care
Professional
Brand Marketer
Target specific customers using criteria using the drag-and-drop Segment Builder
Develop sophisticated campaigns with the Journey Builder across email, SMS, direct mail, and fax channels
Empower field representatives to enroll HCPs in selected multichannel marketing campaigns
Fine-tune campaigns for greater impact with intelligent recommendations and a performance a dashboard
Review Opt Status summary reports by business unit and topic to understand customer response and list quality
play demo video
Orchestrated
Customer Engagement
Health Care Professional
Set opt preferences for desired channels and topics
Get connected with Medical specialists for scientific and clinical discussions
Ensure compliant meeting participation and sample requests
Cultivate more relevant and productive touch points with life sciences companies
play demo video
tap to learn more
Orchestrated
Customer Engagement
Deliver superior customer experiences
Learn how OCE empowers life sciences organizations to coordinate all customer touch points across functions.
play overview video
tap to learn more
play demo video
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Align corporate goals with territory and HCOs in the account plan to focus sales teams on the right priorities
Understand the organizational hierarchies and influence network across the Health Care Organization (HCO)
Gain a deeper understanding of customer profile data with scores and ratings
Ensure account coverage by assigning team members to specific stakeholders and activities
Display all personal and digital touch points in one Activity History view, including calls, emails and CLM
Visualize the day’s activities with unified customer information including a map view and in-context notifications
Personalize call plans with topics of HCP interest suggested by intelligent algorithms
Schedule interactions using drag and drop, search, lists, Best Time to Call and the route planner
Manage events including compliant invitations, budgeting workflow, expense allocation, and speakers
Reach more HCPs on their terms with flexible and secure remote interactions, and deliver smart CLM briefings
• Set opt preferences for desired channels and topics
• Get connected with Medical specialists for scientific and clinical discussions
• Ensure compliant meeting participation and sample requests
• Cultivate more relevant and productive touch points with life sciences companies
• Target specific customers using criteria using the drag-and-drop Segment Builder
• Develop sophisticated campaigns with the Journey Builder across email, SMS, direct mail, and fax channels
• Empower field representatives to enroll HCPs in selected multichannel marketing campaigns
• Fine-tune campaigns for greater impact with intelligent recommendations and a performance a dashboard
• Review Opt Status summary reports by business unit and topic to understand customer response and list quality
• Conduct store checks to track stock levels, distribution, and compliant display of products
• Place orders across multiple delivery dates with full discount rules available
• Capture and control product assortment, placement, and visibility on the shelf
• Access and manage store profiles and performance, distribution affiliations and price lists
• Identify next best action guided by actionable insights and embedded intelligence
• Generate insights during HCP discussions, then tag with key topics that encompass therapeutic area, regimen, indication, and brand
• Aggregate findings and spot trends while developing medical strategies
• Build strong relationships and engage on research opportunities with thought leaders
• Share medical and scientific communications compliantly including on-label versus off-label, clinical research, and more
• Coordinate compliant interactions with influencers across medical, market access, and commercial functions
• Align corporate goals with territory and HCOs in the account plan to focus sales teams on the right priorities
• Understand the organizational hierarchies and influence network across the Health Care Organization (HCO)
• Gain a deeper understanding of customer profile data with scores and ratings
• Ensure account coverage by assigning team members to specific stakeholders and activities
• Display all personal and digital touch points in one Activity History view, including calls, emails and CLM
• Visualize the day’s activities with unified customer information including a map view and in-context notifications
• Schedule interactions using drag and drop, search, lists, Best Time to Call and the route planner
• Personalize the call plan with topics of HCP interest suggested by intelligent algorithms
• Manage events including compliant invitations, budgeting workflow, expense allocation, and speakers
• Reach more HCPs on their terms with flexible and secure Remote Detailing interactions, and deliver smart CLM briefing
Pharma Sales
Professional
Key Account
Manager
Medical Science
Liaison
Consumer Health Sales Rep
Health Care
Professional
Pharma Sales
Professional
Key Account
Manager
Medical Science
Liaison
Consumer Health Sales Rep
Health Care
Professional
Pharma Sales
Professional
Key Account
Manager
Medical Science
Liaison
Consumer Health Sales Rep
Health Care
Professional
Pharma Sales
Professional
Key Account
Manager
Medical Science
Liaison
Consumer Health Sales Rep
Health Care
Professional
Pharma Sales
Professional
Key Account
Manager
Medical Science
Liaison
Consumer Health Sales Rep
Health Care
Professional
Pharma Sales
Professional
Key Account
Manager
Medical Science
Liaison
Consumer Health Sales Rep
Health Care
Professional
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