Global AI & Digital Experience Survey 2024
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While AI Enthusiasm is High, Enterprises Must Overcome Gaps to Realize Full Benefits of AI
AI enthusiasm is high among organizations worldwide, as they recognize the benefits and potential. Despite this, major challenges and gaps exists – from AI readiness to data quality to overconfidence about their AI implementation. Organizations worldwide are on a journey from AI adoption to AI success, and seeking practical AI approaches to improve enterprise performance and the digital experience. While many organizations are still a few years away on meeting or exceeding their AI goals, high performing enterprises are leading the pack in both AI strategy and results.
Take a Closer Look: Global AI & Digital Experience Survey
Learn from our comprehensive survey on AI: adoption and perception, challenges and benefits, the role of AI in IT operations and digital experience, and success strategies. Our research found that while many organizations perceive themselves to be ahead of the AI curve, the reality may be somewhat different. View the full report, which also includes practical steps to drive AI success.
By the Numbers: AI & Digital Experience Infographic
Which generation is most comfortable with AI? How confident are leaders about their data? Primary AI use – operational or growth driver? Prefer to automate a major IT upgrade or sit in the back seat of a driverless car? Plus much more!
Insights from 1,200 leaders on AI adoption, challenges, success strategies, and AI for the Digital Experience
AI & Digital Experience: Research Highlights in 2 Minutes!
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View Infographic
Report AI is a key C-suite focus and will help deliver better digital experiences for end users
94
%
72
%
Say with AI maturing, it’s been challenging to implement AI that works and scales
84
%
Agree observability across all elements of IT is important in an AIOps strategy
86
%
Believe their organization will be fully prepared to implement AI in 3 years’ time, up from only 37% today
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