Incident Response
Intelligent
Automation scope is narrow due to limited insights and access across IT operational silos.
Incident volume and complexity are reaching critical levels.
Skilled engineers spend more time fire-fighting than on innovation.
Strategic focus on improving employee & customer experience.
Increased urgency to reduce IT costs in today’s economy.
Key Drivers
Figures
Average MTTR ranges from 24-48 hours.
Average Ratio of ITSM tickets to technicians is around 70-80 tickets
per technician per month.
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According to a recent IDC survey, “54% of organizations use six or more discrete tools for IT monitoring and management. Yet, 60% of respondents agree that most monitoring tools serve narrow requirements and fail to enable a unified and complete view of current operating conditions.”
Ticket Cost
The cost of a ticket increases significantly as it escalates from Level 1 to Level 3.
Incident Response is the largest portion of IT Spend and it’s growing.
Ticket Cost
Alluvio IQ | LogiQ Engine
Automation is completed across multiple teams (e.g. App Services, Load Balancing, OS, IT, Network) and multiple vendor platforms.
Targetted routing right team with the right severity
ServiceNow ticket populated with root cause analysis and context
Automated triage and diagnostics
Incident ticket closed and/or updated
Automated remediation
Automated testing & service level checks
Service Degradation
Alert
With Alluvio’s Intelligent Incident Response, resolution is reduced from hours to minutes
Intelligent Ticketing with ServiceNow
Benefits With Alluvio
A Global Credit Union Reduced incident counts by 150-200 per month with auto remediation.
Cost Savings for Incident Avoidance: $469,000 Monthly, more than $5.6 Million a Year.
A mining company with 37,000 devices remediates over 150,000 desktop events a year.
“We’ve used auto remediation to reduce our incident counts by 150 to 200 in a month in one particular case,’’ says Horner. “We analyze the user’s hard drive, and if the hard drive is about to fill up, we have a script that automates the clean-up of the drive. ”
- Global Credit Union
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For more information on Alluvio by Riverbed:
Average MTTR ranges from 24-48 hours.
Average Ratio of ITSM tickets to technicians is around 70-80 tickets per technician per month.
Ticket Cost
Automation is completed across multiple teams (e.g. App Services, Load Balancing, OS, IT, Network)
and multiple vendor platforms.
Incident ticket closed and/or updated
Automated testing & service level checks
Automated remediation
Targetted routing right team with the right severity
ServiceNow
ticket populated with root cause analysis and context
Automated triage and diagnostics
Service Degradation
Alert
Intelligent Ticketing with ServiceNow
Alluvio IQ | LogiQ Engine
With Alluvio’s Intelligent Incident Response, resolution is reduced from hours to minutes