Delivering AI-enabled enterprise IT capabilities anytime, anywhere and from any device for the connected and augmented employee force
Digital Workplace
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Digital Workplace
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SAIC’s digital workplace integration enables government agencies to meet the connectivity demands of today’s hybrid, remote and distributed workforces. Aligned with the budget, technology and staffing landscape, we strategize with customers to develop, deploy and manage tailored digital workplace environments that achieve immediate value, productivity and long-term savings. Our implementation approach focuses on user experience and intelligent automation to maximize mission and enterprise efficiency. SAIC can deliver full-lifecycle services for applications, devices, collaboration, unified communications and end-user support, from transformation and transition to post-deployment managed services. We leverage the latest technologies from our commercial partner ecosystem, resulting in generative AI-enabled digital workplace services that are predictive, proactive and responsive via intelligent and automated IT workflows and processes. Digital workplace is part of the complete range of full-lifecycle enterprise IT managed services we seamlessly integrate and deliver to dozens of civilian-agency, defense, space and intelligence-community customers.
we seamlessly integrate and SECURE government-COMPLIANT SOLUTIONS TO TRANSFORM the way agencies work
Collaboration
SAIC integrates and manages commercial-leading enterprise collaboration solutions and services for office productivity, unified communications, file sharing and workstream management.
Our endpoint integration, with strategic injection of AI and machine learning for intelligent automation, delivers secure and seamless collaboration capabilities.
We offer a suite of tailorable collaboration options from our commercial partners and provide integration, migration, security, operational and management services.
End-User Support
Our managed services include AI service desk and contact center capabilities that integrate a mix of commercial and SAIC solutions to provide consumer-style support experiences and shift-left abilities.
We leverage machine learning, natural language processing and large language models in our generative AI capabilities for “operational, everyday AI," providing intelligent, proactive and personalized support.
Intent and sentiment analyses coupled with omnichannel deployment drive incident resolution or avoidance to reduce unproductive downtime and live support costs.
Device Management
we hone in on user experiences to drive business outcomes THAT fuel productivity
Our digital workplace management ensures that enterprise resources are available wherever users are allowed to work and then move out of their way so they spend less time dealing with issues and more time on mission tasks. Great user experiences lead to productivity and outcomes.
That is why we use a four-pillar service management framework called U-Centric that makes the digital employee experience paramount. We apply digital workplace best practices within this framework of user experience, operational efficiency and service intelligence, all of which drive the fourth pillar of business outcomes. With U-Centric, we:
Use digital experience monitoring at endpoints and service touchpoints to measure and improve the user experience
Focus on experiential-based performance management and business outcomes versus traditional IT activity metrics
Target business processes that can be automated as well as synchronize resource capacity to demand conditions
Use AI and machine learning to detect irregular component utilization and gain real-time IT health and cost visibility.
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SAIC is already supporting numerous government customers with their digital workplace implementations through managed-service and as-a-service delivery models to:
we are enabling CUSTOMERS to ACHIEVE SUCCESS AS WORKFORCE MOBILITY INCREASES
U.S. Department of State
We supported the Department of State with its transition to Microsoft 365 and now manage the agency’s collaboration and productivity applications and services. We do this for more than 60,000 end users at nearly 400 embassies, consulates and other locations in all time zones around the world. The IT environment includes more than 75,000 mobile devices and 1 million Windows desktops.
U.S. Department of State
We provide the county’s government with Microsoft email, applications and Teams support, as well as Zoom and WebEx collaboration support. We provide a 24/7/365 remote service desk for 18,000 end users and manage the full lifecycles of more than 10,000 desktops and laptops and approximately 2,000 mobile devices and peripherals.
County of Orange, California
U.S. Army
Transform enterprise IT with unified and consumer-style services as well as the latest productivity technologies and devices
Supercharge employee engagement while increasing workforce digital dexterity
Reduce IT workloads, shrink costs and address staffing challenges
Create connected, augmented and agile workforces.
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Your Digital Workplace Implementation Needs.
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Our device as a service lowers IT costs by shifting capital expenditures to operational expenditures and reduces IT workloads through outsourcing the full-lifecycle management of the latest commercial devices equipped with the latest software and apps, security features and UX.
Our endpoint management leverages AI for proactive device remediation, giving workforces continuous security, performance monitoring and rapid resolution of hardware and software issues, while our virtual desktop capabilities offer an alternative for data security.
We manage the AI-enabled Army Enterprise Service Desk, handling calls, tickets and intelligent chats with less than 2% abandonment and greater than 90% customer satisfaction. Our ServiceNow and knowledge-base integrations in an IT environment with more than 400,000 devices resulted in a 32-fold increase in self-service.
County of Orange, California
U.S. Army