Mission-Driven Integration Powers State Success
As state governments respond to increasing demands for digital services, data-driven decision-making and resilient infrastructure, the need to modernize IT operations while maintaining service continuity has never been more urgent. However, managing multiple service vendors can lead to fragmented systems, inefficiencies and growing challenges in meeting the needs of citizens.
SAIC is a company built to serve our country's communities and missions. We partner with state governments to modernize and integrate complex IT environments, bringing mission focus to every layer of service delivery.
Our leadership in mission integration is exemplified through our Multi-Sourcing Service Integration (MSI) solution—a proven, low-risk approach that simplifies and unifies the management of diverse IT services. SAIC’s MSI framework streamlines implementation and oversight across vendors, breaking down silos and creating a cohesive, adaptive digital ecosystem. The result: proactive service management, enhanced performance, increased agility, robust security and effective cost management, all of which keep pace with innovation and changing public needs.
Whether you're working to enhance citizen services, secure critical infrastructure or improve interagency collaboration, SAIC brings the tools, experience and commitment to deliver results—because when your mission is critical to the communities you serve, it must work.
America’s transportation, infrastructure, environmental and energy sectors are vital contributors to our country’s success and the overall quality of life for our citizens. We provide innovative solutions that enhance safety, efficiency and sustainability, by transforming science and technology into operationally-ready solutions.
Modernize operations, elevate IT and deliver results for your state
Extensive experience
Close
Virginia IT Agency (VITA): We support eight service towers and manage nine service providers with a comprehensive IT service catalog.
Proven mission integration strategy
Deep U.S. public sector legacy with federal, state and defense mission alignment.
Agency-specific roadmaps and solutions architected in alignment with agency mission, performance goals and service requirements.
Integrated IT environment with cyber operations that ensures legacy disentanglement, business and mission continuity and secure, optimized service experiences.
Close
Strong governance and efficiency
Alignment of delivery team with state governance structure with clear lines of authority and accountability.
Centralized implementation, provisioning, security and management of IT services for seamless collaboration across state agencies, service towers and vendors.
Real-time, ongoing insights into service performance, vendor compliance and quality metrics.
Close
Transforming IT Service Delivery for VITA
use case
VITA needed an integrated, flexible IT service model to manage multiple suppliers and meet evolving technology demands across 68 state agencies.
Texas Department of Information Resources (DIR): We provide cybersecurity services under the state's Shared Technology Services program.
Orange County Information Technology Office (OCIT): We deliver IT managed services and manage all network security appliances and related service infrastructures.
Department of State (DOS): For Vanguard, we help DOS transform legacy IT environment into an integrated, scalable, modernized shared services ecosystem.
Opportunities, partnerships and support for cross-vendor integration and transparency of service management, performance and delivery.
Continuous improvement
Flexible framework adaptable to new technologies and evolves with state, agencies and public needs.
AI automation for optimized processes, tooling and service management.
Prioritize client experiences management, analysis and client satisfaction assessments.
Close
Partnership and support for local universities and small businesses for talent recruitment.
Let's get started
Reach your MSI goals with confidence
SAIC’s multi-supplier model helps you modernize IT, reduce risk, and move faster with the agility your mission demands.
Or read our Insights here
Achieve excellence in strategic IT service management
We offer a distinctive blend of mission-aligned service integration, cybersecurity maturity and innovation enablement that is purpose-built for evolving needs of your state's IT modernization efforts.
Read more >
Extensive experience
Read more >
Proven mission integration strategy
Read more >
Strong governance and efficiency
Read more >
Continuous improvement
MSI in Action: Powering Virginia IT Agency's (VITA) Mission
Service desk response time OF 60 Seconds
with a 95% customer satisfaction rating annually.
By the numbers
Saved $300
since program start.
DeliverS over 500 IT services
Supports 70,000 end users
SAIC's multi-sourcing service integration (MSI) model improved service quality, transparency and client satisfaction, providing VITA and its state agencies with a robust and scalable IT infrastructure built to proactively manage and scale IT services for the Commonwealth of Virginia and its residents.
Challenge
Solution
See MSI in Action
Inside MSI Success
from 9 suppliers across 68 executive branch agencies at 1,930 locations.
Want the latest insights? Contact our experts.
and 8 distinct service towers.
with a 95% customer satisfaction rating annually.
response time OF 60 Seconds