Total Experience

Transform service delivery with a Total Experience approach

Government agencies are continually challenged to meet legislative mandates and address growing demand from workforces and citizens for streamlined, consumer-like experiences with digital and physical services. SAIC’s Total Experience approach helps agencies enhance trust through the integration of user experience, employee experience, citizen experience and multi-experience disciplines; human-centered design; and modern enterprise capabilities. We empower agencies to improve efficiency, productivity and satisfaction and drive mission success through comprehensive solutions, engineering, integration and continual focus on enhancing services. Start improving your service delivery today with SAIC's Total Experience.

America’s transportation, infrastructure, environmental and energy sectors are vital contributors to our country’s success and the overall quality of life for our citizens. We provide innovative solutions that enhance safety, efficiency and sustainability, by transforming science and technology into operationally-ready solutions.

Meet rising expectations for employee and citizen experiences with a human-centered approach to service design and delivery

offerings

Driving mission outcomes through experience-led transformation

SAIC’s Total Experience approach offers our clients holistic, experience-driven transformation of customer journeys, service delivery models, training, platform design and IT to create meaningful outcomes as well as readiness for evolving growth and adaptability.

Workforce productivity

Omnichannel integration

Security and privacy compliance

Intuitive application and website experiences

AI-enabled service delivery

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Achieve lasting impact via TX Transformation

Total Experience combines the best of what we do in mission integration — including scalable cloud and platforms; IT service management; operations monitoring, analytics and AI; cybersecurity; and digital workplace — and applies human-centered design principles, UX techniques, governance and continuous improvement strategies to enhance and sustain customer satisfaction. Along with decades of front-line mission experience, we leverage assessments, analytics, software development, usability testing, voice-of-customer feedback and digital experience monitoring to keep your services in lockstep with changing demands.

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Workforce productivity

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Omnichannel integration

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Security and privacy compliance

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Intuitive application and website experiences

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AI-enabled service delivery

Boost productivity and morale through optimized processes and human interfaces

Achieve a seamless and cohesive experience for users, enhancing their engagement and improving service accessibility across all channels

Enhance trust and compliance by protecting user data with industry-leading security measures and fulfill privact mandates effortlessly

Create streamlined and user-friendly services that boost satisfaction across all user interactions

Increase user satisfaction by providing personalized interactions that reduce frustration and meet user needs proactively

Improved citizen engagement and trust

Predictive, Agile, and Responsive services

Data-driven customer satisfaction

Enhanced effectiveness and efficiency

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Today’s citizens are digitally acclimated and expect high-quality, frictionless experiences while knowing that their data is safe. We focus your services on how users want to work, interact and transact while removing UX pain points.

Improved citizen engagement and trust

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Users increasingly anticipate real-time feedback on their queries and interactions with proactive and relevant assistance. Our analytics and AI-driven integration enable services to automate tasks and anticipate needs, which not only improve service efficiency and user experience but also reduce workload and stress on your limited resources.

Predictive, Agile, and Responsive services

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Our unified monitoring and operational analytics capabilities collect multi-source data to gauge performance and user experience. We integrate quantitative measurements with qualitative user research and feedback collection tools to determine effectiveness and perceptions of employees and external customers.

Data-driven customer satisfaction

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We design and implement governance, training and change management through a framework of industry best practices that ensures service providers remain aligned with your mission and customer experience objectives. We determine effectiveness through direct and indirect value indicators, lower your costs, future-proof your environment and uncover opportunities for ongoing innovation.

Enhanced effectiveness and efficiency

info@SAIC.io

1 (800) 123-4567

12010 Sunset Hills Road, Reston, VA

Let’s work together to achieve your mission goals. Reach out to us and discover how our expertise and innovative solutions can drive meaningful impact for your organization.

Ready to enhance your total experience with us?

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