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Government agencies are continually challenged to meet legislative mandates and address growing demand from workforces and citizens for streamlined, consumer-like experiences with digital and physical services. SAIC’s Total Experience approach helps agencies enhance trust through the integration of user experience, employee experience, citizen experience and multi-experience disciplines; human-centered design; and modern enterprise capabilities. We empower agencies to improve efficiency, productivity and satisfaction and drive mission success through comprehensive solutions, engineering, integration and continual focus on enhancing services.
Start improving your service delivery today with SAIC's Total Experience.
Meet rising expectations for employee and citizen experiences with a human-centered approach to service design and delivery
Total Experience
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Total Experience
SAIC’s Total Experience approach offers our clients holistic, experience-driven transformation of customer journeys, service delivery models, training, platform design and IT to create meaningful outcomes as well as readiness for evolving growth and adaptability.
Workforce Productivity
Boost productivity and morale through optimized processes and human interfaces
Omnichannel integration
Achieve a seamless and cohesive experience for users, enhancing their engagement and improving service accessibility across all channels
Security and privacy compliance
Enhance trust and compliance by protecting user data with industry-leading security measures and fulfill privacy mandates effortlessly
Intuitive application and website experiences
Create streamlined and user-friendly services that boost satisfaction across all user interactions
AI-enabled service delivery
Increase user satisfaction by providing personalized interactions that reduce frustration and meet user needs proactively
ACHIEVE LASTING IMPACT VIA TX TRANSFORMATION
Total Experience combines the best of what we do in mission integration — including scalable cloud and platforms; IT service management; operations monitoring, analytics and AI; cybersecurity; and digital workplace — and applies human-centered design principles, UX techniques, governance and continuous improvement strategies to enhance and sustain customer satisfaction.
Along with decades of front-line mission experience, we leverage assessments, analytics, software development, usability testing, voice-of-customer feedback and digital experience monitoring to keep your services in lockstep with changing demands.
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Today’s citizens are digitally acclimated and expect high-quality, frictionless experiences while knowing that their data is safe. We focus your services on how users want to work, interact and transact while removing UX pain points.
Improved Citizen Engagement and Trust
Users increasingly anticipate real-time feedback on their queries and interactions with proactive and relevant assistance. Our analytics and AI-driven integration enable services to automate tasks and anticipate needs, which not only improve service efficiency and user experience but also reduce workload and stress on your limited resources.
Predictive, Agile and Responsive Services
Our unified monitoring and operational analytics capabilities collect multi-source data to gauge performance and user experience. We integrate quantitative measurements with qualitative user research and feedback collection tools to determine effectiveness and perceptions of employees and external customers.
Data-Driven Customer Satisfaction
We design and implement governance, training and change management through a framework of industry best practices that ensures service providers remain aligned with your mission and customer experience objectives. We determine effectiveness through direct and indirect value indicators, lower your costs, future-proof your environment and uncover opportunities for ongoing innovation.
Enhanced Effectiveness and Efficiency
Your total experience with us?
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Digital Workplace
Service Management
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Data and AI
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Improved Citizen Engagement and Trust
Predictive, Agile and Responsive Services
Data-Driven Customer Satisfaction
Enhanced Effectiveness and Efficiency
Digital Transformation