Annual savings due to ongoing lower service plan costs
new devices kitted correctly and quickly
Global Beverage Manufacturer leverages Sakon's MDaaS Solution to drive Sales Growth and Productivity with an All-Inclusive Device Upgrade and Break/Fix Program
Invoice Processing and Payment
Getting a Grip on Inventory
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Mobility and IoT
Sakon resolved multiple productivity challenges with the smooth rollout of the newer mobile fleet using Mobile Device as a Service. We helped source financing and devices and kitted 3000 devices over 10 months.
With predictable total cost of ownership and high employee satisfaction, our partnership with Sakon has changed the way we talk about and experience mobility at our company.
A global beverage manufacturer with 30 facilities struggles to source their preferred iPhone model and incurs high repair costs from an aging device fleet. They require lower break/fix incidents and costs, more responsive field support for break/fix service, increased productivity among delivery drivers and sales teams, and also require 3000 smartphone upgrades in 10 months, all while adhering to a significant
expense cost-cutting initiative.
Global Beverage Manufacturing
Number of Locations
Number of Devices
At a glance
With the help of the client, Sakon embarked on an aggressive inventory build, one that encompassed 2,500 locations and resulted in over 250,000 line items being captured in the Sakon platform, including MPLS, VOIP, SIP trunks, and local lines. And it happened at breakneck speed – just three short months.
With Sakon, all wireline and wireless invoices are entered into the platform, leveraging the platform’s 3-Way Match functionality to compare invoice charges to previous invoices, contract terms, and existing inventory.
Invoices are then directed to internal staff through an automated workflow for review and approval before being paid in the platform. Today, nearly 2,000 invoices a month are processed and paid hands-free in Sakon, accounting for nearly $5 million in monthly recurring charges.
Headquartered in Concord, Massachusetts, U.S., privately owned Sakon has 500 employees, including a global delivery center in Pune, India. It provides control and insight for enterprise communications ecosystems through a SaaS-based platform, services and a self-service mobile app. Sakon manages global communications inventory (wireline, network, wireless, IoT, SaaS), usage and cost optimization, sourcing, and supports network transformation. Its MDaaS and BYOD solutions enable enterprises to transition away from device ownership. The platform is composed of six applications (mobility and IoT, network services, cloud application management, expense management, sourcing, and transformation management) to automate processes and deliver
Too much time is spent by the IT group policing the break/fix vendor, who is inundated by a high volume of service tickets.
Because the required POS software won’t run on older device hardware, delivery drivers and sales staff cannot properly execute and support in-store promotions. This prevents sales growth.
Budget and cost overruns work against a company-wide cost-cutting initiative and cause undue stress on the mobility admins.
This client asked for suggestions, and we introduced them to a new break/fix vendor who is a trusted partner. This change produced an immediate improvement in how break/fix cases are managed.
Sales and delivery drivers have little to no downtime at all, and all instore promotions are running smoothly due to the new devices preloaded with the correct POS software.
Sakon and its partner ecosystem is on it – and we appreciate it. No cost overruns, no downtime, no frustration, and all at a much better price.
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Cost-cutting has resumed, as the de-coupling of devices from the carrier service plans produced an additional $1.27 million USD annual savings due to ongoing lower service plan costs
Solution: Mobility Managed Services with MDaaS
Device and Services Inventory Build and Management
Sourcing: Staging & Kitting, Device Deployment
Invoice Lifecycle Management
Plan and Pool Optimization Recommendations
Reporting and Compliance Insights
Sakon’s Mobility and IoT application includes traditional management of corporate-liable lines together with broader “hybrid-environment” capabilities supporting BYOD, stipend payments, device sourcing, mobile device-as-a-service (MDaaS), procure & deploy, staging & kitting, digital workspace, governance & compliance, services orchestration and end user & lifecycle management, delivered via the Sakon Platform.