The Sedgwick care team
understands the power of human connection.
We honor the trust our clients place in us by treating every caller with compassion and respect, understanding they are
a cherished family member, dear friend or valued coworker.
We deliver exceptional experience with quick response times, anticipating caller needs and delivering personalized service. We achieve this by recruiting top-notch talent; training
and empowering them to reach their full potential; and supporting them with cutting-edge technology.
Name and title help attract the right candidates.
enriches lives with compassionate care.
embodies our core values every day.
fulfills Sedgwick’s mission of taking care of people.
Every year, more than 12 million people call Sedgwick’s care team for help handling the most important and often challenging events of their lives — from welcoming a new
child into their family, to coping with an accident, illness or property loss. Our team is there to listen and guide, helping protect the health and well-being of your workforce and the financial wellness and stability of your company.
Redefining care, one phone call at a time
Overcoming challenges with positivity “Facing challenges becomes easier when you’re supported by those who encourage resilience and success. Positive colleagues have helped me navigate tough moments with a constructive outlook, making it easier to choose positivity in any situation."
Doing what you love "I have the best job ever, getting paid to work alongside amazing people who support others through their highs and lows—from celebrating new life to navigating tragedies. Our care team truly impacts lives."
Angie forms profound connections while guiding people through their most pivotal moments. She believes in cultivating joy and understands that her compassionate presence brings light into the darkest times for others.
– Angie, Care Team Lead
Meet our compassionate colleagues
Because we're in the business of caring for people, I think the company is in the business of caring for us as well. There still places that we can go with this company. But the position that I got here at Sedgwick, even though it was I, you know, started over as a representative. It really did kind of saved my life in a way.
– Tina, Care Team lead
Because we're in the business
of caring for people...
– tracie, care team lead
The guidance and support I receive from my team and my team lead, they are unbelievably helpful to me… It’s my first round of audits and I’m really looking forward to seeing what they have to say about things I can improve on. I approach handling claims just like I would want someone to be with me. I want them to feel like I would want to feel if I was in the same situation. If I have a question about how to say something to an employee, and I wasn’t sure how to word it, I would reach out; everyone was more than willing to help me.
I approach handling claims just like I would want someone to
be with me.
– Krystal, care team lead
TBD
There is something new to learn every day.
10 years with Sedgwick
8 years with Sedgwick
3 years with sedgwick
22 years with sedgwick
Angie, Tina, Tracie and Krystal embody the high caliber of talent Sedgwick attracts and retains. Their experiences speak to the transformative power of working for our care team.
Click here to discover how our care team connects with callers
Name and title help attract the right candidates.
Sedgwick nurtures the well-being and growth of our colleagues because we believe it directly influences the quality of their interactions. In recent years, we've heavily invested in revitalizing our care team through automation that minimizes the burden of monotonous tasks, advanced telephony systems for smoother communications and interactive platforms for better team cohesion and mentoring opportunities. We've empowered our employees to focus on human connections while opening doors for them to thrive.
Connect to our values and activate our care team — growth and caring week
Promote Diversity, equity and inclusion — annual DE&I
training, colleague resource groups, hiring practices
Provide Wellness Offerings — Headspace app, free behavioral health and accolade
Recognize and reward — Props
Foster growth — offer personal and professional development with clear pathways for advancement
Connect to our values and activate our care team — growth and caring week
inclusion
growth
empathy
collaboration
accountability
Setup for success — revamped onboarding and orientation
Lorem ipsum dolor sit amet, consect adipis elit. Quisque dignissim diam vel ullamcorper eleifend. Sed ac sem quis dolor feugiat rhoncus et ac ligula. Lorem ipsum dolor sit amet, consec tetur adipis elit. Lorem ipsum dolor sit amet, consectetur adipis elit. Quis- que dignissim diam vel ullamcorper eleifend. Sed ac sem quis dolor feugiat rhoncus et ac ligula.
Receive training, career coaching and mentoring
Grow through Sedgwick University and other career development opportunities
Celebrate and reward career achievements with Sedgwick’s Props program
Access comprehensive benefits that support total well-being
Invest in sophisticated technology and collaboration tools
Developed colleague resource groups to raise awareness for DEI, foster engagement and build a sense of belonging
Promote DE&I with annual training hiring practices
Prioritize feedback with employee engagement surveys
Lorem ipsum dolor sit amet, consect adipis elit. Quisque dignissim diam vel ullamcorper eleifend. Sed ac sem quis dolor feugiat rhoncus et ac ligula. Lorem ipsum dolor sit amet, consec tetur adipis elit. Lorem ipsum dolor sit amet, consectetur adipis elit. Quis- que dignissim diam vel ullamcorper eleifend. Sed ac sem quis dolor feugiat rhoncus et ac ligula.
Reduction in turnover — stat
of calls answered within 30 seconds
89%
decrease in turnover
since 2022
23%
increase in promotions from Care Team Rep into target roles
(WFA Leave Representative, WFA Disability Representative)
X%
Engage
Attract
Retain
Engage
Attract
Retain
Retain
Caring is more than a service — it’s a promise
of calls answered
within 30 seconds
88%
decrease in turnover
since 2022
34%
overall claimant score
(post call survey)
94%
increase in internal promotions
(to workforce absence examiner positions)
67%
Career growth “There are still places I can go with this company. Prior to coming to Sedgwick, I was with a large phone company for 19 years. I thought I’d retire from there. Even though I started over as a representative when I got the position at Sedgwick, it saved my life.”
Culture shift “There has been a huge culture change over the last few years. The morale of the team was not always good. I thought something needed to be done, so I set up a training day. Eventually, I came up with Culture Day, which teaches representatives about our values. Now it's a permanent part of onboarding and we have much better engagement.”
– Tina, Care Team Lead
6 years with Sedgwick
Tina's journey at Sedgwick is a testament to the human spirit. In just five years, she climbed from the role of a care team representative to becoming a team leader, embodying our core values and tackling challenges head-on.
Building skills “I'm glad I started as a CTR. I would recommend being CTR if you're planning on having a career at Sedgwick so you can start on the front line of everything and work your way up.”
Career opportunities When I was interviewed for this job, the recruiter told me I could move up every six months. And I said there's no way, but it’s true. I can go where I feel most comfortable, and it’s a huge window of opportunity.”
– TRACIE, examiner
2 years with Sedgwick
Being a former care team representative (CTR) helped Tracie hone the skills she needed to become an examiner. It was in this role that she cultivated a deeper sense of empathy, honed her ability to listen with purpose and learned the true essence of teamwork.
Becoming an expert "When people reach out, they are often seeking guidance during the happiest or toughest moments of their lives. The guidance that I received from my leaders taught me the importance of being an expert in our field to help others."
Developing future leaders “After my journey from representative to team lead, I love that I get to develop our future leaders.”
– krystal, Care Team Lead
8 years with Sedgwick
Krystal’s professional growth lies in her depth of understanding and her ability to engage actively with others. These traits have become the cornerstone of her burgeoning career, guiding her goal of becoming an operations manager one day.
Tracie
2 years with Sedgwick
Angie
10 years with Sedgwick
Tina
6 years with Sedgwick
Krystal
8 years with Sedgwick
service
24/7/365
care team colleagues
2,200
monthly calls
1Million
Krystal
3 years with Sedgwick
Tracie
22 years with Sedgwick
Tracie
2 years with Sedgwick
Angie
10 years with Sedgwick
Tina
6 years with Sedgwick
Krystal
8 years with Sedgwick
Tina
8 years with Sedgwick
Angie
15 years with Sedgwick
Meet our compassionate colleagues
Angie, Tina, Tracie and Krystal embody the high caliber of talent Sedgwick attracts and retains. Their experiences speak to the transformative power of working for our care team.
Overcoming challenges with positivity “Facing challenges becomes easier when you’re supported by those who encourage resilience and success. Positive colleagues have helped me navigate tough moments with a constructive outlook, making it easier to choose positivity in any situation."
Doing what you love "I have the best job ever, getting paid to work alongside amazing people who support others through their highs and lows—from celebrating new life to navigating tragedies. Our care team truly impacts lives."
– Angie, Care Team Lead
10 years with Sedgwick
Angie forms profound connections while guiding people through their most pivotal moments. She believes in cultivating joy and understands that her compassionate presence brings light into the darkest times for others.
Career growth “There are still places I can go with this company. Prior to coming to Sedgwick, I was with a large phone company for 19 years. I thought I’d retire from there. Even though I started over as a representative when I got the position at Sedgwick, it saved my life.”
Culture shift “There has been a huge culture change over the last few years. The morale of the team was not always good. I thought something needed to be done, so I set up a training day. Eventually, I came up with Culture Day, which teaches representatives about our values. Now it's a permanent part of onboarding and we have much better engagement.”
– Tina, Care Team Lead
6 years with Sedgwick
Tina's journey at Sedgwick is a testament to the human spirit. In just five years, she climbed from the role of a care team representative to becoming a team leader, embodying our core values and tackling challenges head-on.
Building skills “I'm glad I started as a CTR. I would recommend being CTR if you're planning on having a career at Sedgwick so you can start on the front line of everything and work your way up.”
Career opportunities When I was interviewed for this job, the recruiter told me I could move up every six months. And I said there's no way, but it’s true. I can go where I feel most comfortable, and it’s a huge window of opportunity.”
– TRACIE, examiner
2 years with Sedgwick
Being a former care team representative (CTR) helped Tracie hone the skills she needed to become an examiner. It was in this role that she cultivated a deeper sense of empathy, honed her ability to listen with purpose and learned the true essence of teamwork.
Becoming an expert "When people reach out, they are often seeking guidance during the happiest or toughest moments of their lives. The guidance that I received from my leaders taught me the importance of being an expert in our field to help others."
Developing future leaders “After my journey from representative to team lead, I love that I get to develop our future leaders.”
– krystal, Care Team Lead
8 years with Sedgwick
Krystal’s professional growth lies in her depth of understanding and her ability to engage actively with others. These traits have become the cornerstone of her burgeoning career, guiding her goal of becoming an operations manager one day.
– Krystal, care team lead
TBD
3 years with sedgwick
There is something new to learn every day.
– tracie, care team lead
22 years with sedgwick
The guidance and support I receive from my team and my team lead, they are unbelievably helpful to me… It’s my first round of audits and I’m really looking forward to seeing what they have to say about things I can improve on. I approach handling claims just like I would want someone to be with me. I want them to feel like I would want to feel if I was in the same situation. If I have a question about how to say something to an employee, and I wasn’t sure how to word it, I would reach out; everyone was more than willing to help me.
I approach handling claims just like I would want someone to
be with me.
– Tina, Care Team lead
Because we're in the business of caring for people, I think the company is in the business of caring for us as well. There still places that we can go with this company. But the position that I got here at Sedgwick, even though it was I, you know, started over as a representative. It really did kind of saved my life in a way.
8 years with Sedgwick
Because we're in the business
of caring for people...
"I have the best job ever, getting paid to work alongside amazing people who support others through their highs and lows. Our care team truly impacts lives."
“When I’m onboarding new representatives, I always cover how Sedgwick cares about our mental health because of the types of calls we take. Caring counts isn’t just for clients. It’s how our company cares for our physical and mental well-being. We are part of a community.”
“I love the technology we have at Sedgwick. The diary system keeps track of any concerns on a claim. And our care team forum allows for quick communication — as soon as I have a problem, someone jumps in to
help me.”
"The guidance I received from my leaders taught me the importance of becoming an expert. Now I love that I get to develop our future leaders, and I’m working toward my goal of becoming an operations manager.”
Sedgwick understands that attracting and retaining
the right talent is important to success, both internally and for our clients. By focusing on our entry-level experience we are creating tomorrow’s workforce. Sixty-seven percent of our care team colleagues will move into other positions within Sedgwick, building
on that critical foundation to become team leaders, claims professionals, quality assurance resources,
and other valued Sedgwick colleagues.
Empowering the future today
Sophisticated global telephony platform
of calls answered
within 30 seconds
88%
overall claimant score
(post call survey)
94%
increase in internal promotions
(to workforce absence examiner positions)
67%
Multi-channel communication options (live, IVR, self-service, chatbot)
Voice analytics to monitor and constantly improve the caller experience
Structured onboarding experience with mentorship and
career pathing
Multi-channel communication options (live, IVR, self-service, chatbot)
© 2024 Sedgwick - Do not disclose or distribute.
Hover to reveal quotes
service
24/7/365
care team colleagues
2,200
monthly calls
1 million
Tracie
2 years with Sedgwick
Angie
10 years with Sedgwick
Tina
6 years with Sedgwick
Krystal
8 years with Sedgwick
Meet our compassionate colleagues
Angie, Tina, Tracie and Krystal embody the high caliber of talent Sedgwick attracts and retains. Their experiences speak to the transformative power of working for our care team.
"I have the best job ever, getting paid to work alongside amazing people who support others through their highs and lows. Our care team truly impacts lives."
Angie
– Angie, Care Team Lead
10 years with Sedgwick
Tina
“When I’m onboarding new representatives, I always cover how Sedgwick cares about our mental health because of the types of calls we take. Caring counts isn’t just for clients. It’s how our company cares for our physical and mental well-being. We are part of a community.”
– Tina, Care Team Lead
6 years with Sedgwick
Tracie
“I love the technology we have at Sedgwick. The diary system keeps track of any concerns on a claim. And our care team forum allows for quick communication — as soon as I have a problem, someone jumps in to help me.”
– traCie, examiner
2 years with Sedgwick
Krystal
"The guidance I received from my leaders taught me the importance of becoming an expert. Now I love that I get to develop our future leaders, and I’m working toward
my goal of becoming an
operations manager.”
– krystal, examiner
8 years with Sedgwick
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