How to file a claim when you have an urgent illness or injury
Visit Aetna WorldTraveler
What is your urgent need?
Accident
Illness
Did you seek treatment within 24 hours?
Yes
No
You are covered under the Emergency Outpatient Treatment Benefit. Coverage includes up to S$3,000 per disability and includes follow up treatment within 30 days of the accident.
Documents required to submit a claim:
Online inpatient claim form.
Original and final tax invoices.
Inpatient discharge summary or medical/doctor report.
You are covered under the Emergency Outpatient A&E Treatment (Clinical) Benefit. Coverage includes up to S$120 per visit, up to four visits each year.
Documents required to submit a claim:
Online outpatient claim form.
Original receipts.
Yes
No
You are covered under the EGroup Hospital and Surgical (GHS) Benefit. Coverage includes up to S$28,000, subject to the surgical benefits schedule.
Documents required to submit a claim:
Online inpatient claim form.
Original and final tax invoices.
Inpatient discharge summary or medical/doctor report.
When submitting hospital claims, attach your scanned receipts/medical reports in the online portal. Then, print the claim summary and mail it along with the original receipt/medical report to AIA.
You are covered under the Emergency Outpatient A&E Treatment (Clinical) Benefit. Coverage includes up to S$120 per visit, up to four visits each year.
Documents required to submit a claim:
Online outpatient claim form.
Original receipts.
Are you travelling on business?
Yes
No
Did you stay at the hospital for at least six hours and incur a room and board charge?
Q1