We know the insurance claims process can be stressful, and we hope the information on this page helps make it easier. Select a claim type to learn more about the claims process.
What do I do if an employee is injured on the job?
Call 911 if the circumstances are life-threatening. You can call Selective's NT24 hotline (1-844-586-3690) with the injured worker present for non-life-threatening injuries. A registered nurse will provide advice about appropriate treatment options.
How does NT24 simplify the workers compensation claims process?
With NT24, injured employees get faster medical treatment advice, and a claim (marked as "report only") is automatically sent to Selective. If you file the claim sent from NT24, your claims manager will assess it and help navigate approval of potential benefits for the injured worker.
How long do I have to file a workers compensation claim?
Typically, you should file your claim as soon as possible. Timely reporting allows your adjuster to document the evidence promptly and may even help lead to a faster resolution.
How do I file a workers compensation claim?
Workers compensation claims are often complex and are best reported over the phone (1.866.455.9969) to ensure accuracy. If you called NT24 for medical triage, a claim was automatically sent to Selective. If you prefer to report a claim online, you may do so through your MySelective online account or mobile app.
How long should it take to hear back about my claim?
Response time depends on the type and severity of a claim. Adjusters typically do not make contact for cases involving minor injuries. For more complex injuries and accidents, response time is typically within 24 hours. Though we always strive to provide fast and attentive service, if the claim was filed on a weekend or there's been a large-scale disaster that affects many people, the time to respond may be longer.
Looking for more information? Check out workers compensation insurance available from Selective.
What should I do after a vehicle accident?
If you've been in an accident, call 9-1-1 if needed. Obtain the name, address, and contact information of each driver, passenger, and witness, as well as the insurance company and policy number for each vehicle involved. Document the VIN, make, and model of each vehicle involved and the severity of any damage with photos, videos, and notes. Other information, such as weather conditions at the time of the incident, may be helpful.
If it is safe, take steps to prevent further damage, such as moving your vehicle off the road. Save receipts for immediate expenses necessary to reduce additional vehicle damage.
How long do I have to file a commercial auto claim?
Typically, you should file your claim as soon as possible. Timely reporting allows your adjuster to document the evidence promptly and may even help lead to a faster resolution.
How do I file a commercial auto insurance claim?
If you decide to file a claim, you can report a claim online through your MySelective online account or mobile app, or by calling 1.866.455.9969.
How long should it take to hear back about my claim?
You can generally expect to hear from your claims adjuster in about 24 hours, depending on the time you submitted your claim. Though we always strive to provide fast and attentive service, if you filed your claim on a weekend or if there's been a large-scale event, our response time may be longer.
Looking for more information? Check out the various commercial auto insurance options and enhancements available at Selective.
What do I need to file a homeowners claim?
It's important to provide a description of the loss (for example, identification of the damaged rooms and a description of the severity of the damage) along with documentation such as photos, videos, notes, and receipts for damaged items to support your claim. The more details you provide, the more efficient the claims process will likely be.
If it is safe, take steps to prevent further damage, like cleaning up broken glass and removing large tree branches. Be sure to keep damaged items or systems that can help claims adjusters properly assess the loss. Save receipts for any immediate actions or products needed to minimize the damage.
Save your adjuster's phone number and keep your policy information on hand.
When should I consult with local authorities?
Instances when it's a good idea to consult local law enforcement or emergency services include losses related to thefts or catastrophes such as a hurricane or flood. We recommend that you report thefts to the local police department, in addition to filing a claim with Selective, and follow their directions. If there's been a catastrophe, follow orders from local officials. Likewise, follow firefighters' directions if you experience a structure fire.
How much time do I have to file a homeowners claim?
Typically, you should file your claim as soon as possible. Timely reporting allows your adjuster to document the evidence promptly and may even help lead to a faster resolution.
How do I file a homeowners claim?
If you decide to file a claim, you can report a claim online through your MySelective online account or mobile app, or by calling 1.866.455.9969.
How long should it take to hear back about my claim?
You can generally expect to hear from your claims adjuster in about 24 hours, depending on the time you submitted your claim. Though we always strive to provide fast and attentive service, if you filed your claim on a weekend or if there's been a large-scale disaster that affects many people, our response time may be longer.
Looking for more information? Check out the various Homeowners coverage options and enhancements available at Selective.
What do I need to file an auto claim?
If you've been in an accident, call 9-1-1 if needed. Obtain the name, address, and contact information of each driver, passenger, and witness, as well as the insurance company and policy number for each vehicle involved. Document the VIN, make, and model of each vehicle involved and the severity of any damage with photos, videos, and notes. Other information, such as weather conditions at the time of the incident, may be helpful.
If it is safe, take steps to prevent further damage, such as moving your vehicle off the road. Save receipts for immediate expenses necessary to reduce additional vehicle damage.
How do I file an auto claim?
Typically, you should file your claim as soon as possible. Timely reporting allows your adjuster to document the evidence promptly and may even help lead to a faster resolution.
How do I file an auto insurance claim?
If you decide to file a claim, you can report a claim online through your MySelective online account or mobile app, or by calling 1.866.455.9969.
How long should it take to hear back about my claim?
You can generally expect to hear from your claims adjuster in about 24 hours, depending on the time you submitted your claim. Though we always strive to provide fast and attentive service, if you filed your claim on a weekend or if there's been a large-scale event, our response time may be longer.
Looking for more information? Check out the various personal car insurance options and enhancements available at Selective.
What do I need to file a commercial property claim?
It's important to provide a description of the loss (for example, identification of the damaged rooms and a description of the severity of the damage) along with documentation such as photos, videos, notes, and receipts for damaged items to support your claim. The more details you provide, the more efficient the claims process will likely be.
If it is safe, take steps to prevent further damage, such as by cleaning up broken glass, and removing debris. Be sure to keep damaged items or systems that can help claims adjusters properly assess the loss. Save receipts for any immediate actions or products needed to minimize the damage.
Save your adjuster's phone number and keep your policy information on hand.
When should I look to or contact the local authorities?
Instances when it's a good idea to consult local law enforcement or emergency services include losses related to thefts or catastrophes such as a hurricane or flood. We recommend that you report thefts to the local police department, in addition to filing a claim with Selective, and follow their directions. If there's been a catastrophe, follow orders from local officials. Likewise, follow firefighters' directions if you experience a structure fire.
How long do I have to file a commercial property claim?
Typically, you should file your claim as soon as possible. Timely reporting allows your adjuster to document the evidence promptly and may even help lead to a faster resolution.
How do I file a commercial property claim?
If you decide to file a claim, you can report a claim online through your MySelective online account or mobile app, or by calling 1.866.455.9969.
How long should it take to hear back after filing my property claim?
You can generally expect to hear from your claims adjuster in about 24 hours, depending on the time you submitted your claim. Though we always strive to provide fast and attentive service, if you filed your claim on a weekend or if there's been a large-scale disaster that affects many people, our response time may be longer.
Looking for more information? Check out the various commercial property coverage options and enhancements available at Selective.