At Selective, our people are the most important element of our success – a true competitive advantage that others can't easily replicate. Our talented employees foster a collective culture focused on the power of team. Our shared cultural attributes are woven into our core competencies and represent desired leadership behaviors and actions.
We hold ourselves accountable for embodying these behaviors and displaying Selective's values of trust, integrity, inclusion, and service excellence to allow us to be the best in the marketplace.
leadership behaviors
Learn more about our Leadership Behaviors
Learn more about our Strategic Business Framework
Our Strategic Imperatives represent what we must do to maintain our market-leading position. It’s how we set business objectives and allocate our people and financial resources. They are:
strategy
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We develop our Operating Plan and Annual Cash Incentive Program (ACIP) goals to drive the execution of key initiatives that advance our long-term strategy and direct individual business objectives for employees. These objectives represent the intersection of our strategy and our people by connecting employees and their work with our future.
Business objectives
To make a meaningful difference for our customers during moments that matter through a unique blend of exceptional insurance solutions delivered by talented people.
Vision
Selective can only achieve its strategic vision through the collective effort of all employees. You are a critical part of our team, and we count on you to help execute our strategy and operational objectives successfully. Working hand in hand with your colleagues, you can foster a culture that reflects the power of the team. Your mix of skills, drive, and experiences helps us succeed in a way where we all rise. So we need you, the true you, to bring your unique blend of ideas, opinions, and perspectives to help create the spark to fuel an eruption of growth, success, and innovation. You make Selective one of the best in the insurance marketplace.
Why You matter
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Continuously develop a highly engaged and aligned team
Align resources for profitable growth
Deliver a superior omni-channel customer experience
Leverage data and analytics to create meaningful insights
Optimize operational effectiveness and efficiency
We can only achieve our vision by executing our Strategic Imperatives and leveraging the powerful combination of our competitive advantages.
Employees:
• Total employee, officer, and new hire diversity
• Employee engagement
• Time to fill and employee retention relative to benchmark
Distribution Partners:
• OSAT, NPW, and Overall Service
• Average rank within agency
• % PSA Achievement
Customers:
• NPS and CES
• Customer retention by major business segment
Shareholders:
• Total Shareholder Return against benchmark
• Consistent achievement of our ROE target
We are committed to serving four key stakeholder groups – employees, agents, customers, and shareholders – and will measure our success by our ability to deliver value to them. We will measure:
A unique regional model placing empowered decision-makers alongside our distribution partners and customers
High franchise value built on meaningful relationships with premier distribution partners
Ability to develop and integrate sophisticated tools to inform risk selection, pricing, and claims decisions
A commitment to delivering a superior omni-channel customer experience through an optimal blend of people and technology
A highly engaged and aligned team of talented employees
Our strategy is to create sustainable differentiation through our unique blend of competitive advantages that delivers value for our stakeholders and positions us to win. Our competitive advantages are:
Competitive Advantages
Strategic Imperatives
Strategic Imperatives
Competitive Advantages
